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Réponse de Trysoluma

Il y a 12 heures

Hi Stephanie,

We are so sorry for what you've gone through this is completely unacceptable, and we don't blame you for feeling angry and betrayed.

To clarify, we did cancel your subscription on our end, which is why no further shipments should have been processed. But the fact that you were never properly notified, that you tried reaching out and heard nothing back, and that you're stuck with a product you can't even use because of a medication interaction that's a failure on every level.

On top of that, you discovered the phone number wasn't even real, which only added to the frustration and distrust. We understand why you'd tell others to steer clear. We have let you down.

Réponse de Trysoluma

Il y a 12 heures

Hi Mary Ann,

We are truly, deeply sorry for what has happened to you. This is not acceptable, and we hear your anger.

You reached out because a product made you ill almost to the point of hospitalization and instead of being met with immediate care and action, you were told everything was handled only to continue being charged. That is a profound failure on our part, and we take full responsibility.

We want to confirm that your subscription has now been cancelled on our end. No further charges will go through. Additionally, please email us at info@soluma.com so we can ensure you receive a full refund for every charge that occurred after you first requested cancellation. You should not pay a single cent for this experience.

Réponse de Trysoluma

Il y a 12 heures

Hi Dona,

We are so sorry for the frustration you've been dealing with being charged for something you never signed up for, hitting dead ends trying to reach someone, and feeling like there's no way to be heard. That's exhausting and unacceptable, and we completely understand why you're upset.

No one should have to chase a company to stop charges they never agreed to, and we apologize that your emails went unanswered and the phone number led nowhere. That's not the support you deserved.

We want to make sure this gets resolved immediately. Please email us at info@trysoluma.com with your order details so we can close your account, cancel all future shipments, and confirm everything in writing. Your account will be fully taken care of.

Réponse de Trysoluma

ll y a 2 jours

Hi,

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating this has been. We sincerely apologize for the lack of communication and the issues you've encountered with your order and subscription concerns.

We want to make this right as quickly as possible. Please email us at info@trysoluma.com with your order numbers (21037 and 7146) in the subject line, and our team will prioritize reviewing your case, respond directly, and work toward a resolution, including your refund request if applicable.

Thank you for bringing this to our attention, and we appreciate the opportunity to resolve this for you.

Réponse de Trysoluma

ll y a 7 jours

Hi Denise,

Your words about being "understood" that's the feeling we want every conversation to leave behind. It takes real listening to get there, and I'm so glad it came through for you.

Now that we've had the chance to connect, I hope Soluma is becoming a meaningful part of your routine. It's been crafted with the same care and intention we bring to every interaction designed to truly meet you where you are.

Whenever you're ready to explore more or just want to check in, we'll be right here with open ears and warm hearts.

Réponse de Trysoluma

Actualisé il y a 7 jours

Hi Karen,

I'm truly sorry to hear about your experience this is not the standard we aim for, and I understand your frustration with the subscription and communication issues you described.

We take concerns like these very seriously and want to make this right. Please reach out to us directly at info@trysoluma.com so we can look into your account, address the charges, and ensure everything is resolved. We're committed to getting this sorted for you

Réponse de Trysoluma

ll y a 7 jours

Hi David,

I'm genuinely sorry to hear about what happened being told your subscription was cancelled only to receive another bottle, and then not getting a clear answer on how to return it, is absolutely frustrating. I completely understand why you've contacted your credit card company.

We want to make this right. Please reach out to us directly at info@trysoluma.com so we can review your account, arrange the return, and ensure everything is handled properly. Your concerns deserve a real resolution, and we're committed to seeing this through for you.

Réponse de Trysoluma

1 juil. 2026

Hi Mandee,

Your thoughtful words truly made our day! We're so glad everything was resolved for you, and it means so much to hear that your experience left such a positive impression.

We hope Soluma becomes a product you can continue to enjoy and feel confident using as part of your daily routine. If you ever have any questions or need anything in the future, we'll be here to help.

Thank you for being part of the Soluma family we look forward to welcoming you back!

Réponse de Trysoluma

30 juin 2026

Hi Cathrine,

We truly appreciate you taking the time to share your experience, and we're sorry to hear that you've been left feeling unheard. We understand how frustrating it is to receive another automated response when you're still waiting for confirmation of your cancellation, especially after you've already explained your concerns in previous reviews.

We want to make this right. Please email us at info@trysoluma.com with your order details and a reference to your review so our team can personally investigate the status of your cancellation and provide you with an update as quickly as possible.

Your feedback is important to us, and we're committed to resolving this for you. We appreciate the opportunity to help.

Réponse de Trysoluma

30 juin 2026

Hi Annette,

We sincerely appreciate you bringing this to our attention, and we're very sorry for the frustration and worry this situation has caused. We understand how concerning it is when you've reached out multiple times, especially after learning about a health condition that prevents you from using the product.

We've confirmed that your subscription has now been canceled, so you will not receive any future recurring shipments.

Please contact us at info@trysoluma.com with your order details so we can personally assist you with your existing order and discuss the bottles you'd like to return. Our team is committed to helping you reach a resolution as quickly as possible.

Thank you for giving us the opportunity to make this right.

Réponse de Trysoluma

29 juin 2026

Hi Linda,

You've truly brightened our day thank you so much for your kind words. We're thrilled that our team was able to answer all of your questions and concerns in a professional, timely, and courteous way. Making sure you feel heard and supported means everything to us.

We hope you're enjoying your Soluma experience! There's something truly special about how it fits into your daily rhythm thoughtfully designed to bring comfort, balance, and a little touch of ease to your routine. It's the kind of product that makes a real difference, day after day.

We'd be absolutely delighted to welcome you back anytime you'd like to explore more

Réponse de Trysoluma

29 juin 2026

Hi Marie,

We sincerely appreciate you taking the time to share your experience, and we want you to know that we hear you completely.

We completely understand your frustration receiving an unexpected shipment when you still have nearly three full bottles is not what you signed up for, and we are truly sorry for the inconvenience this has caused. Our auto-refill program was designed with consistency in mind, so our customers never run out of their Soluma and can enjoy uninterrupted results. But we understand that the timing didn't work for you, and that should have been handled much more smoothly on our end.

Please know that we have taken note of your request, and we want to make absolutely sure everything is resolved. Kindly send us an email directly at info@trysoluma.com so we can personally confirm that your subscription has been fully cancelled, ensure no further shipments or charges are made, and address any remaining concerns you have.

You deserve clear answers and quick action, and we are committed to providing both.

Réponse de Trysoluma

25 juin 2026

Hi Audra,

Thank you for sharing your feedback. We sincerely apologize for the frustration and concern caused by your experience.

We have reviewed your account and can confirm that your subscription has been fully canceled, and no future shipments or recurring charges will be processed.

We understand how important timely communication is, and we're sorry that our response did not reach you as quickly as expected. Your feedback helps us identify areas where we can improve our customer service and overall experience.

We appreciate you bringing this matter to our attention and giving us the opportunity to resolve it. If there is anything further we can assist you with, please don't hesitate to reach out. We value every customer and are committed to providing a better experience moving forward.

Thank you for your patience and understanding.

Réponse de Trysoluma

25 juin 2026

Hi Star Manion,

We understand how upsetting it can be to feel that your concerns are not being addressed, especially when it involves billing and subscription questions. This is not the experience we want for our customers.

We would appreciate the opportunity to look into your account and resolve this matter for you directly. Please send an email to info@trysoluma.com with your order details and the email address used for your purchase, and our team will review your case as a priority.

We value your feedback and hope to have the chance to make this right.

Réponse de Trysoluma

Actualisé le 24 juin 2026

Hi DeAndra,

Thank you for taking the time to share your feedback. I genuinely appreciate it, and I'm sorry for the frustration you experienced. You're right that the subscription terms should have been clearer from the start, and I understand how frustrating it was to go through multiple emails to get it sorted.

I want to confirm that your subscription has been cancelled as requested. There are no further steps needed on your end.

That said, I do hope you'll keep Soluma in mind down the line. When you're ready, and under the right terms for you, we'd love the opportunity to make things right.

Réponse de Trysoluma

24 juin 2026

Hi Lauren,

We're truly sorry for the frustration and financial strain this has caused. You're right to be upset. Being charged unexpectedly for a subscription you didn't authorize is not the experience anyone should have, and we completely understand why you feel the way you do.

We want to make sure this gets the attention it deserves. Please send an email to info@trysoluma.com so our team can review your account directly and work toward a resolution.

That said, we do hope Soluma itself has been serving you well. It was designed to make wellness simpler, not more complicated and we're sorry that wasn't your experience this time. If there's ever an opportunity to earn back your trust down the line, we'd welcome the chance.

Réponse de Trysoluma

22 juin 2026

Hi Melissa,

Your words truly touched our hearts. Thank you for taking the time to share such a thoughtful review.

We're so glad our team could step in and resolve that subscription mix-up with the patience and care you deserved. Turning a mistake into a moment of trust is what we strive for and knowing you felt heard and well taken care of means the world to us.

Now that everything is sorted, we hope you can fully enjoy your Soluma experience. From the premium craftsmanship to the way it fits into your daily life, we designed it with people like you in mind people who appreciate quality and deserve products that deliver.

Whenever you're ready to explore more, we'd love to welcome you back. Your satisfaction is our greatest reward, and we'll be right here whenever you need us.

God bless you too!