Do not buy from this company Great promises from customer services, but don’t expect what they say. Three delivery dates discussed, non executed. Really really poor. Do not buy from this company. Amaz... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Extremely well made product, like the dividers inside well thought threw with the extra slots in bottom of drawer to stop the dividers bowing out, also gone for a good gauge steel not flimsy like... Voir plus
Really well built volt slider , perfect for organising tools , saves me time hunting around in a packed van , also its very strong with sturdy runners and lock ,come with fixings and has built-in fixi... Voir plus
L'entreprise a répondu
The communication from ToughBox was excellent they made sure someone would be there to take delivery. I'm really pleased with my ToughBox it's very robust and well made. The colours make it stand out,... Voir plus
À propos de l'entreprise
À propos de TUFFBOXES
Écrit par l'entreprise
TUFFBOXES LIMITED is a proudly independent British manufacturer specialising in high-quality security solutions, industrial furniture, and robust storage systems for vehicles, workplaces, homes Established in 1970, we’ve been manufacturing in Britain for over 50 years. Operating from our dedicated facility in Oldham, North West England ideally placed to service the United Kingdom. With our own design team we innovate and provide solutions enhancing security and productivity in the workplace and at home.
Our products benefit from being manufactured in the UK from our dedicated, modern manufacturing facility with a long standing highly trained workforce. From tool storage, site boxes, secure bike lockers and workplace storage, TUFFBOX is trusted across industries for innovation, durability, and dependable British-made protection.
Coordonnées de contact
Tweedale Way, OL9 8EH, Oldham, Royaume-Uni
- 0845 313 2752
- info@tuffboxes.co.uk
- tuffboxes.co.uk
4,3
Excellent
174 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 70 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Matt was very helpful and sent me out a…
Matt was very helpful and sent me out a replacement part for my drawers. Great bit of kit, my tools feel secure.
23 février 2026
Avis spontané
Réponse de TUFFBOXES
Thanks so much for the kind words! Really glad I could get the replacement part out to you quickly. Great to hear the drawers are doing their job and keeping your tools secure!
We recently ordered a Bike Box and were…
We recently ordered a Bike Box and were extremely disappointed with both the product and the service received.
Due to the late delivery in the evening and poor weather conditions, we didn't open the pallet for 9 days. Upon opening, we discovered that 2 panels were damaged. We called immediately on Monday, as the company was closed for business on Saturday.
We were informed that since we didn't report the damage on the day of delivery and within the 10-day window, the company couldn't claim from the courier, and we would have to repurchase the panel and pay for delivery at a cost of £300.
The customer service from the director was appalling. The email exchanges were unhelpful, and no gesture of goodwill was offered to support with the additional cost.
I would not purchase anything from this company.
Paul
5 février 2026
Avis spontané
Réponse de TUFFBOXES
Hi Paul,
Sorry to hear that you are disappointed but your points raised aren't entirely factual. Your bike locker was receipted on the 5th February 2026 you signed for the pallet delivery as all in good order, 10 days after the delivery you phoned and duly emailed to detail damage with your delivery. The photos provided do not immediately suggest that the pallet was receipted in the condition you report and the damage could of well happened after the receipt of delivery. Our terms allow you generously 3 working days to report damage. At the point of your complaint we have maintained good communication with you offering you a replacement panel for the panel reported as damaged at a goodwill gesture price. The panels are very large for our product as it is a large product and the freight charges are appropriate for the size of the panel which was offered at £156.00 as it is a 2.2 metre long part, this price covered the bespoke heavy duty pallet and the courier cost, to save cost of pallet and delivery an option was also made available for you to collect your replacement panel from the factory.
Réponse de TUFFBOXES
Thank you for the review! Delivered on time and built solid — just as it should be. Hope it serves you well on site!
Réponse de TUFFBOXES
Thank you for the lovely review — great communication and a quality product is exactly what we strive for. Really glad it hit the mark!
I haven't received my site box yet
I haven't received my site box yet, i paid for express shipping and i have not had any shipping details, the service is appalling.
PLEASE LET ME KNOW WHEN YOU INTEND ON SHIPPING MY GOODS?
11 février 2026
Réponse de TUFFBOXES
Thank you for your message, and apologies for any frustration caused.
Your order was placed on 16 February 2026 with delivery scheduled by Tuesday, 17 February 2026. As we are not open on Fridays, your order has been processed at the earliest opportunity and is being dispatched today. Delivery is scheduled for tomorrow, in line with the delivery timeframe.
As a goodwill gesture, we have also refunded the premium delivery charge back to your original payment method.
Thank you for your patience, and please let us know if there is anything further we can help with.
I haven't received my items yet despite…
I haven't received my items yet despite paying for express delivery
8 février 2026
Great product,first class service,worth…
Great product,first class service,worth every penny.
3 février 2026
Réponse de TUFFBOXES
Thank you for the fantastic review! Really glad you're happy with both the product and service — we think so too, but it's always great to hear it from our customers!
Réponse de TUFFBOXES
Brilliant to hear, Mark! Fast, on time and great quality is exactly what we aim for. Thanks for the great feedback, much appreciated!
A good product for site tool security Good product
Good product, arrived on time to the correct location in good condition.
16 janvier 2026
Réponse de TUFFBOXES
Thanks for the review, great to hear your order arrived on time and you’re happy with the product. Much appreciated!
I bought aVolt Slider
I bought aVolt Slider - Small Tool Drawer
I am really pleased with this product, feels really strong and secure.
Communications were great , delivered quickly and really well packaged .
Thanks 😊
10 décembre 2025
Avis spontané
Réponse de TUFFBOXES
Thanks for the kind words! Brilliant to hear you’re pleased with the Volt Slider and that everything from communication to delivery went smoothly. Really appreciate you taking the time to leave a review 😊
Very well made and built in Britain
Very well made and built in Britain. Top quality at a reasonable price.
7 décembre 2025
Réponse de TUFFBOXES
Thanks so much! We’re proud to build our products in Britain, so it’s great to hear that came through in the quality. Really appreciate your support.
Réponse de TUFFBOXES
Morning Gavin,
Thanks for your review. Just to give you an update, your order TB4001, placed on Dec 02 at 10:40 pm, is leaving us today and will be delivered tomorrow. This is still within our quoted lead time of 5 working days, but we’re sorry if the communication felt a little slow.
We work a 4-day week here at Tuffboxes (Monday to Thursday, 06:00–16:30), so as your order came in at 10:40 pm, we weren’t able to process it until we were back in the workshop at 06:00 on Dec 03.
Thanks again for your patience. If you need anything else at all, we’re always happy to help.
Ordered two of the bigest boxes in…
In answer to your claim of not knowing who we arre and not seen any messages or emails:
Order No.TB3042 10/04/25 with and I sent an email as soon as we discovered individual keys, that was 19/04/25 We expected too much and you never answered any of our emails including wanting to know how long until delivery. The last one was via your contact us box which you also ignored so then I placed this true review. We tested your locks and other features of these boxes to destruction in a hard working environment.ignoring us doesn't help, neither does saying you didn't receive our emails and messages.
Ordered two of the bigest boxes in April 2025.
Initially looked good.
Bolted into the bed of our pick up.
After a few days we were fed up with four locks and four different keys. Plus once unlocked you can't remove the keys. Not only are the keys not the same, they look identical, the locks are Taiwanese cheap.
More on that later.
We then found that if you drop the lids down after a month or two it bends the lock holders inside the box. We even had one jam, and because the nut and bolt that hold these in place are too close to the lock holders you cant get a spanner on them. Disc cutter was needed.
Then the inadequate stays that keep the lid open which are thin plate rather than rams started to bend and jam. So we cut all these off as and when they bent.
Its worth mentioning too that if you try with one arm holding tools to drop into the box while using your spare arm/hand to open the box it always seems to jam. You need to open them with both hands.
Then we found we couldn't unlock one padlock but luckily had a cordless drill, 10mm steel drill bit, that took the centre of the lock out in seconds which fell apart, not great security at all.
When the weather changed we then found one box filled continually with water, where from I have yet to find out!
The part remedy there was to dril a few exit holes.
Finally this week we cut out the crappy padlocks and fitted heavy duty van door locks one in each box and cut off the padlock rings to stop the one handed jamming problems.
The two boxes both with tool trays as extras were a lot of money in my opinion and the main reason we bought them is we try and buy British.
I did email the company over a month ago but no response has been the disappointing reality.
Never experienced any hassle like this with a certain black and yellow tool chest.
23 novembre 2025
Avis spontané
Réponse de TUFFBOXES
Thank you for taking the time to leave such detailed feedback, and we’re very sorry to hear about the issues you’ve experienced.
This isn’t the level of quality or service we aim to provide, and your comments about the locks, stays, water ingress and the difficulty using the boxes one-handed are certainly not typical of the feedback we receive. We’ve tried to locate your order from the information provided but haven’t been able to find it on our system.
We’d really like the opportunity to look into this properly and see what we can do to put things right. If you could get in touch with us directly at info@tuffboxes.co.uk with your order details and some photos of the issues, our team will investigate this as a priority.
We also want to mention that we have not received any email from you, so we’re concerned something may have gone wrong in transit. Please do contact us again so we can help.
Thank you again for your feedback and for supporting British-made products. We hope we can resolve this for you.
Well built great kit but delivery arrangements for the Highlands could be better.
The Tuffbox Monster is a well built with a good finish and gets 5 stars. Ordering was simple and straight forward and communication was good with the company. There was free delivery with this item but the only drawback was that the company's courier only delivered as far as Glasgow. It was resolved by having it delivered to an address in Glasgow which I picked up from there. I would have been happy enough to have paid extra for carriage for their delivery company to deliver to Inverness or a third party arranged by them but the cheapest I found from Shiply to deliver from Oldham to Inverness was £156 plus a £18 admin fee.
If delivery had been more straight forward I would have given 5 stars overall.
27 octobre 2025
Réponse de TUFFBOXES
Thank you for your review and for choosing the TUFFBOX Monster. We’re glad to hear you’re pleased with the build quality, finish, and ordering process. We appreciate your feedback regarding delivery to Inverness and understand the inconvenience caused. Your comments are valuable, and we’ll continue working to improve our delivery options for customers in more remote areas.
Poor delivery
Ordered 22nd October. 31st October still waiting.
Emails just come back with auto reply.
30 octobre 2025
Avis spontané
Réponse de TUFFBOXES
Thank you for your feedback, and we’re sorry for the delay you experienced. We did send email updates during the process, but we appreciate that the wait was frustrating and will keep working to improve communication and delivery times.
Tuff cycle box
The tuff cycle box is well made and very easy to assemble. I am impressed by the quality. The only slight hiccup is the delivery. If you don't have a driveway, the very large package will be left on the pavement. I had to unpack it to bring it into the garden. Luckily a neighbour came to help me
29 septembre 2025
Réponse de TUFFBOXES
Thank you for your detailed review. We’re pleased to hear that you’re impressed with the quality of your Bike Locker and found it easy to assemble. We appreciate your feedback regarding delivery and will take this into account as we continue to improve our service.
Really well made quality bit of kit…
Really well made quality bit of kit with a hassle free sale would definitely recommend
15 septembre 2025
Réponse de TUFFBOXES
Thank you for your review. We’re pleased to hear you’re happy with your TUFFBOX and that the buying process was straightforward. We appreciate the recommendation.
Excellent service quality product local…
Excellent service quality product local company
17 septembre 2025
Réponse de TUFFBOXES
Thank you for your review. We’re glad to hear you’re happy with both the service and the quality of your TUFFBOX, and we appreciate your support for a local company.
Perfect very well built and secure…
Perfect very well built and secure excellent all round
10 septembre 2025
Réponse de TUFFBOXES
Thank you for your feedback. We’re pleased to hear that you’re happy with the build quality and security of your TUFFBOX. We appreciate you taking the time to leave a review.
The safe I ordered arrived quicker than…
The safe I ordered arrived quicker than I thought!
Great quality it feels absolutely rock solid which is why it weighs an absolute ton! 😅
The key can be a bit awkward to use when it’s on with your van keys as the face is recessed… but because the lock is so smooth it’s basically a none issue…
20 août 2025
Réponse de TUFFBOXES
We really appreciate your feedback! It’s great to hear your safe arrived sooner than expected and that the build quality has impressed you. We understand the key placement can take a little getting used to, but we’re glad the smooth lock action makes it a minor point. Thanks again for choosing us!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.