We tried release our songs via Tunearo
We tried release our songs via Tunearo, but the support is really bad.
The website is down all the time and generally just no response....
Réponse : Tunearo
Hi,
Thank you for your feedback. We're sorry to hear your experience didn't meet expectations.
To clarify — our website experienced two brief planned maintenance windows, during which all releases, quality control and distribution continued to operate as normal without any interruption. We want to reassure our clients and anyone reading this that downtime has never affected the processing of releases.
Regarding support response times — we take this seriously and are always working to improve. If you did experience delays, we'd genuinely love the opportunity to make it right.
Please don't hesitate to reach out to us at support@tunearo.com, and our team will be happy to assist you directly. We've also requested your information to make sure we can find out what went wrong!
Kind regards,
EDIT:
After careful investigation on our system, we don’t seem to have anyone with your name on our system, nor submitted any releases.
Would you mind sharing the name of the company you have submitted your releases under on our system with support@tunearo.com, looking forward to your response.
