Turfmatic Avis 266

TrustScore 4 sur 5

4,2

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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

I have been calling numerous times and sending emails to ask questions about the products prior to purchasing. It's been over 3 weeks now with NO communication either by phone or by email. How can I p... Voir plus

Noté 5 sur 5 étoiles

The Turfmatic 380 sweeper is not very heavy, works very well, and the spiral brush design also makes it essentially self propelled too. It sweeps up leaves and acorns very well. The handles fold, al... Voir plus

Noté 4 sur 5 étoiles

I like the product. However, the cable gets in the way when using. It has wrapped around the brush roller a couple of timed. It also doesn't clear my artificial grass leaves etc next to a gravel board... Voir plus

Noté 5 sur 5 étoiles

The product is well constructed. Functions exactly as I expected and does the job very nicely. Delivery was quick, and the purchase seamless.i can definitely recommend this product to anyone who is... Voir plus

À propos de l'entreprise

  1. Fabricant d'outils

Écrit par l'entreprise

Turfmatic™ is a global brand specialising in electric sweepers and power brooms for artificial grass maintenance. Our tools are engineered to clean, lift, and revitalise synthetic turf—making them ideal for homes, schools, sports facilities, landscapers, and installers worldwide. From compact sweepers to professional-grade brooms, Turfmatic™ products are trusted for their durability, ease of use, and powerful results. With customers across the UK, USA, Europe, and Australia, we’re proud to support a cleaner, greener lawn—wherever you are.

Turfmatic™ Customer Guarantee

At Turfmatic™, we stand behind the quality and performance of every product we sell. That’s why we offer the following customer guarantees:

At Turfmatic™, we stand behind the quality and performance of every product we sell. That’s why we offer the following customer guarantees:
🔧 1-Year Manufacturer Warranty All Turfmatic™ machines come with a 12-month warranty covering manufacturing defects, parts, and workmanship under normal use. - 🌍 International Support We ship worldwide and provide customer support for all orders, no matter where you're located. Spare parts and servicing options are available to keep your machine running for years to come. - 💬 Responsive Help Need help? Our team is here to assist with technical support, order issues, or usage advice—just drop us an email and we’ll respond promptly.

Coordonnées de contact


4,2

Bien

TrustScore 4 sur 5

266 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 31 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 1 sur 5 étoiles

Only worked once!

I used this machine once it arrived and liked it, even though you need to go slowly and not overload the motor; otherwise, it stops and has a delay in kick-back on (kind of annoying)........I tried using it for a second time yesterday and couldn't get the yard done; it constantly stopped to the point that it did not turn on anymore........
It cleans the turf really well when it works, and at first, I was pretty excited about it. However, the electric motor seems to be a major flaw in the design. I will try contacting Turfmatic to see what they suggest.

17 mars 2025
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Réponse de Turfmatic

Check the brush roller height is correctly set to the thickness of the artificial grass being cleaned. There is a guide to the correct setting on the back cover of the user guide. The lowest settings are only for use on short pile sports grasses. This is what is causing the thermal protection to trigger.

Noté 4 sur 5 étoiles

Arrived quickly

Arrived quickly. Instructions were wonky, but enough to figure it out. Light weight. Hex key wrench was included but never used or mentioned in directions. First use was great. Looking forward to leaf free clean turf all year long.

19 mars 2025
Noté 1 sur 5 étoiles

Thought it was gas powered

Thought it was gas powered, realized it was electric when it arrived. I’ve sent three emails asking how I can return it, now reply!

10 mars 2025
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Réponse de Turfmatic

No returns, unless faulty or defective.

Noté 5 sur 5 étoiles

It works as expected

It works as expected. It collects small and large leaves, small debris from trees and rabbit poop.

I am pleased and I definitely recommend it.

2 mars 2025
Noté 5 sur 5 étoiles

I have an artificial putting green…

I have an artificial putting green beneath a live oak tree that drops lots of leaves and more importantly Lacie Liken which embeds itself into the turf. Before I found the Turfmatic machine it took me 4 hours to clean my green, now it takes 15 minutes. Your product works perfectly and I’m glad I found it.
-My Thanks!!!

21 février 2025
Noté 5 sur 5 étoiles

I’ve had artificial turf since 2004…

I’ve had artificial turf since 2004 it’s the old school type that originally had the sand and rubber ballast raked in. Yes that old. I think it was in my friends warehouse since 1999. We’ve had dogs and kids and pepper trees etc and it still looks great if I painstakingly blow it off. I borrowed my brother’s new turfmatic and bought my own as a result. Soooooo much easier, efficient and effective than the blower. Great price. Well built! It’s a tuff turfmatic!!!!

Very satisfied. I also like how the push handle fold down and the cool carrying handle to move it.

12 janvier 2025
Noté 1 sur 5 étoiles

Have not received my order

Have not received my order. Have emailed Turfmatic 2 times with no response but then I get an email to rate my experience

5 janvier 2025
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Réponse de Turfmatic

UPS said it is being sent back to the sender since customer not able to sign for the package

Noté 5 sur 5 étoiles

Thank you Turfmatic

Thank you Turfmatic

Our turfmatic arrived when we were told it would. Was easy to assemble and performed well. Our turf looked GREAT

19 décembre 2024
Noté 4 sur 5 étoiles

Expensive, not too many features, but gets the job done

At this price point I would have expected a cordless/battery version of this product. But overall, the quality, set up, and usage of the product has been great. I wish there were more height options for the sweeper, and unfortunately there is a pretty big gap between the outside wheel and the sweeper. Meaning if you're trying to run it along a wall, you're still going to have a nearly a 6 inch gap between the wall and where it sweeps.

29 novembre 2024
Noté 1 sur 5 étoiles

It bounces too much

It bounces too much. I had to add weights to make it work. Why does it have to run backwards???

5 décembre 2024
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Réponse de Turfmatic

It is a requirement of artificial lawn installers for power brooms to run backwards so that an artificial lawn can be lifted without the operator walking back over the brushed areas. Consideration should also be made to the direction of grass blades to prevent bouncing / skipping of the machine. Please reach out by email to our customer service team who will be more than happy to advise the best method of achieving great results.

Noté 1 sur 5 étoiles

Very very poor customer service.

Don't buy it. I needed a part, found it in the guide. Tried calling and emailing, no one would ever reply. Very very poor customer service.

13 novembre 2024
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Réponse de Turfmatic

Hello Chad, I've located your email in spam, sorry about that. Replacement debris bags are a standard off the shelf part. I'll get a invoice emailed across to you for one.

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