I bought a gift card for my husbands birthday and when trying to redeem it, he was only able to get delivery to the Isle of Mann. We do not live anywhere near there, so we contacted Twinn for help on... Voir plus
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Lisez les avis des autres
I'm in the sea and swimming pools a lot so I wanted to have a way of paying without carry cards/cash and didn't interfere with wearing a wetsuit. I plumped for a thin ceramic ring which Twinn offered... Voir plus
Probably sound a bit repetitive reading through the reviews but I also have not had a response from the several emails sent. Like most rings, it looks good and feels great and where paying is concerne... Voir plus
Absolutely love my ring, stylish and sleek and get looks of amazement and wonder when making transactions. As an overstimulated girlie who gets flustered at the checkout this has worked wonders.... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Twinn makes wearable payment rings. It’s your bank card — on your finger. Simply link your card once and tap to pay anywhere contactless payments are accepted. No battery. No charging. No apps required once set up. Twinn rings are made from durable ceramic and metal materials designed for everyday life. Tap pay. Made simple.
Coordonnées de contact
Royaume-Uni
- happy@twinn.me
- twinn.me
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 6 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Fantastic for checkout anxiety
Absolutely love my ring, stylish and sleek and get looks of amazement and wonder when making transactions.
As an overstimulated girlie who gets flustered at the checkout this has worked wonders.
Customer service is responsive and helpful when I ordered the wrong size. Couldn't be happier with Twinn and recommend it to everyone who asks questions about my ring.
Not having to charge it is one of it's biggest perks for me, it's aways ready to go.
Awesome product
Awesome product, now busy rush hours I haven’t got to dig for my phone. Arrived fast very easy to setup. Thanks Twinn
Excellent product – incredibly convenient!
I’ve been using the Twinn payment ring for a while now and honestly it’s one of the most convenient pieces of tech I’ve ever owned. Being able to make contactless payments with just a tap of my ring is incredibly quick and effortless — no phone, no hassle. Setup was straightforward even for a dinosaur like me! They were really supportive when I did have a couple of questions and I found the customer service email super fast, no issues at all.
The ring itself looks great, feels comfortable, and because it doesn’t need charging it’s something I can just wear every day without thinking about it. It’s also a real conversation starter — people are always amazed when they see me pay with a ring and they want to know more about it.
So if you like simple, practical technology that genuinely makes your life easier, I’d highly recommend Twinn. Brilliant idea and a fantastic product.
Great product – super convenient for everyday use
I’ve been using the ring for a while now and I have to say it’s been brilliant. The convenience of being able to pay without having to get my phone or wallet out makes a big difference day to day, especially when you’re out and about.
It’s quick, easy to use and works reliably. I also contacted customer service with a couple of initial questions when I first got it and they were very responsive and helpful, which always gives you confidence in a product.
Overall I think it’s a great idea that’s been executed really well. The newer designs look fantastic too – in my opinion they’ve really improved the style while keeping the practicality.
Very happy with it and would definitely recommend it.
Love using my Twinn
Love using my Twinn. Really easy to use, looks great and a fantastic bit of tech. Very smooth process from order to doorstep. I always get people asking me about it - so hopefully they will have their own soon.
Customer service brilliant
Customer service brilliant. Loved using my ring until I broke it, snagged it on a door handle, emailed twinn they gave me a discount to buy another ring, new one on its way. Great service and a fantastic product. Love my twinn ring.
Everyone needs a Twinn Ring
Really love using my Twinn Ring. Have had it over a year, must have done 1,000 transactions and still get amazed looks from people in cafes / shops etc.
I can't understand why everyone one does not have a Ring - best bit of tech I have ever got (and I have a lot!).
Thanks to Ricky for helping set up.
It appears this company no longer…
It appears this company no longer exists! Cannot link to Curve account and emails not answered! Tapster are far better!
LEGAL ACTION…
We have now moved forward and been advised that we will be taking LEGAL ACTION against Twinn ie RICKY who’s been dealing with our Enquiry and for claiming that the Rings Wearables we sent back are from another Wearable Provider we have all evidence from receiving the Rings Wearables which we took pictures of and just before we returned them, now RICKY is claiming these are not their Wearables meaning they don’t want to take responsibility for their PRODUCT. This will be put all over Social Media and all Media Outlets letting people know about RICKY and his decisions. WATCH THIS SPACE
DO NOT BUY
Bought a ring from Twinn doesn’t connect to my cuvee account i send 1000 of emails and no one get back to me. I think i got scam
I want to return but i don’t know how as they not replay
Stay away from this
AVOID !
Have used Twinn before and the customer service was great HOWEVER they now seem to have been taken over and there’s absolutely no customer service at all.
I ordered a replacement ring last week. It still hasn’t been dispatched despite the website claiming they dispatch within 2-4 days.
They don’t respond to emails and have no phone number so basically you’re on your own.
They are also now listed as a dormant company on companies house, have only £10 in their bank accounts and the new " CEO " ( No we’re not talking Jeff Bezos or Elon Musk 😉 ) used to be a director of the now defunct McLear.
Ordered 5 days ago but not dispatched
Ordered 5 days ago but not dispatched, emailed 2 days ago and 1 day ago no reply
A big thank you to Ricky on the Twinn…
A big thank you to Ricky on the Twinn team for his patience and support whilst my 89 yr old Father in Law was setting his wearable up with Curve.
Absolutely first class. 🤩
Everything made my experience great.
Everything made my experience great.
Initial product arrived prompt...tick
Works fantastic....tick
Olive Wood ring playing up so I sent email to customer services.
Instant reply.....tick
Full instructions for return....tick
Constant email updates... tick
New ring issued and promise of backup if further issues.....BIG Tick
Fantastic product, Fantastic aftersales service.
Will I stick with and buy again......TICK
All boxes TICKED.
Amazing rings and great service
Amazing rings that still get people saying "how did you do that?" when you pay contactless in bars, restaurants and shops! Great after-service too from Ricky in the support team - super quick responses and a "can do" attitude. A definite 5***** rating from me!
Amazing, I can’t imagine my life without my…
I can’t imagine my life without my twinn ring honestly!!! It’s so convenient especially when you don’t feel like bringing a bag with you somewhere as there’s no need to carry anything because your wallet is on your hand !!! I always get comments from others when using it and people are always amazed by it !!! It’s also great if you’re living in a capital city like London where there’s high levels of theft, there’s no need to take your wallet out or use Apple Pay to make a payment which reduces the chances of someone snatching it away whilst paying !!
So convenient with a busy lifestyle
Twinn has been great for me, as someone with a busy schedule. It’s so convenient and I never have to get my card or phone out when travelling around the London Underground.
The company have great communication and are very helpful with any questions at all.
Such a great product which I’m always getting compliments on and something which I’ve recommended to friends and family.
I’ve had this product for 6 months and my parents have had it for the last month months and are loving it!
Absolutely love them
Husband and I have had these rings for about a year and a half now. We absolutely love them. Sometimes the ring doesn't work but we just put our bank card in and use the pin number and this means the ring works next time. Just like when you use contactless card sometimes it will ask for your pin. We have recently moved to a different county and it certainly been a talking point. People ask what it is, how it works etc and I'm happy to oblige and recommend twinn. Recently had a blip n reached out to Ricky via email and he was extremely helpful. Turns out my curve card had expired so my fault. I'm 60 and not great with technical stuff but was able to sort out what was needed as the twinn app helps you through. Cannot praise them enough and have thoroughly enjoyed wearing them. My white ceramic one has turned into a grey and white ring, husbands black one is still the same. Happy to recommend to all
Unresponsive and incompetent
Unresponsive and incompetent. The only way to get support is via an email address that doesn't resolve. I can only surmise they have gone out of business. It's a neat idea and worked well for a bit but without customer support they have no chance.
What a headache
It's been almost a month since I placed my order, and it's been such a headache. They took a whole week to ship the ring, and then they sent me the wrong one. I've tried reaching out to them through email, customer support, and social media to figure out how to get the right ring. They sent me a return label, so I sent the wrong one back, hoping for the best. But today, I checked the tracking, and it says, "Recipient not at address. Returned to sender."
UPDATE: A week later and still no progress. I've tried to reach the customer service though email and sadly still no answer. I'm now considering contacting my bank to get a refund as they are so unresponsive.
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