Twycross Zoo Avis 

I tried to book online on Saturday 24th June at about 13.15 for a family visit for the next day on Sunday 25th. after submitting my payment of £100 the confirmation came back saying that the booking was for the same day. I rang the customer service line six times choosing option 6 to speak to someone for help. After about 5 rings I was asked to leave a message. I left my name and phone number asking for a call back and the reason why. I rang one more time Sunday morning leaving my number yet again. It is now Four days since my initial call and no one has called me back. I had no choice but to spend another £100 on 5 adults and, although free of charge, my granddaughter of 18 months who the visit was really for. Shocking customer service. No wonder there are so many bad reviews. Stick with Dudley or Chester Zoo whose customer service actually get back to you if you need them.

Got to see some animals, was extermely overcrowded! The queue went all the way to the back of the parking! Staff seemed quite rude, a tad on the indirectly racist side might I add. A couple infront were greeted with a huge smile, were asked if they wanted a stamp to re-enter if need be etc. One was a carer and insisted to show proof and the man said 'no need, enjoy your day guys'. My turn next, I had a disabled child, i wasn't offered the stamp, no smile, asked to show dla letter as 'it's a standard requirement.' Apparently rules apply to people of brown coloured skin only! Disgusting!

Absolutely appalling don't waste your money here. I would say about 70% of the enclosures are empty and the ones that aren't are seriously cruel and depressing to see. The whole "zoo" is rundown and filthy Barely any staff taking care of the 5 animals they have left. The animals themselves look malnourished and depressed expecially the zebras which I felt absolutely awful for. Animal rights authority's need to investigate twycross the conditions these animals are left in is seriously wrong me and my family left feeling really bad about the whole situation no animals should suffer like that. Twycross somehow have the audacity to charge £20 each for adults! So you can see a grand total of one meercat a suicidal zebra and some pigeons in the parking lot. You'd think that this would put people off but nooooo the place was absolutely heaving with people! Heaving to the point you couldn't even move around the terribly designed pathways to see your empty cages the few animals that were there you couldn't see anyway because the viewing windows were constantly packed. Overall twycross just needs shutting down it is without a doubt the worst zoo in the country owned by clearly heartless money-grubbing people that invest nothing into the wellbeing of there animals the worst part is this zoo used to be amazing lots of well cared for animals a great variety of animals great facilities that's just not the case anymore it's a real shame

Not Worth Travelling the Hour we did.

Visited the Zoo but not a lot to see, a lot of the animals wasn’t present at all. Too many school kids on trips, we must of passed about 20 different schools on a trip to the zoo.

Definitely not worth the money you pay to visit.

Otherwise, staff are all friendly.

Would not visit Twycross Zoo again

Hi Twycross Zoo, can I just say how amazing of a zoo you are! We visited on Sunday 28th May and did the Meerkat Encounter for 2 adults and 2 children. It was all a surprise for the children and your staff kept it to themselves about what was happening until the very last second! They both was amazing and thank you ever so much for that! The Meerkat keeper was so lovely! Can't praise her anymore for what she did on the visit! Made sure children was okay and happy. Very patient with our questions and answered everyone of them! So thank you for making it such an amazing day for all of us! And the gift we received at the end of the day just topped it off that you truly care not just about the animals but about us visitors too! We'll definitely be back soon! We're keeping eye out for the Penguin Encounter next! Thank you ❤️

Really wanted to enjoy this experience@ TZ ..was looking forward to visiting with fam but I was so disappointed my son couldn't wait to leave 5 mins after we got in....no animals out really.nothing to see just everyone trying to catch a glimpse of something worth seeing...only seen the tigers tail passing the viewing window??? ...so annoyed because no tigers or apes out...the grounds were unkempt.. the bbq and ice creams way too overpriced..extortionate prices for burgers etc ...however on the plus side the penguins were adorable and the weather was nice ..I will never visit this zoo again it was quite depressing...and the water near the flamingos was awfully dirty and depressing to see . On the plus side the guy at the entrance gate was professional polite and helpful. Also other staff I interacted with were helpful etc. If you want a zoo experience with a range of animals that you wouldn't see in your local nature center then please don't visit
Twycross zoo ...complete waste of money and time ..I personally will never visit here again.

Not happy with our experience. Luckily we took lunch because there was no where to get any food or drink.
The only place which was open was the fish and chip place. On a sunny day you expect ice cream and drinks everywhere but nothing to be seen.
We spoke to the lady at customer services and she was not helpful.
As many people have said a disappointment, and I totally agree.

£75 for a very disappointing day, except for staff on the gate, the rest were miserable. Gruffalo event didn't take place, children were crying and didnt understand why. Hardly anything worked on the gruffalo trail. Most enclosures were empty, we saw one very unhappy looking tiger in an enclosure which clearly needed something doing to it! One rhino, one snow leopard. Even monkeys were few and far between. Everywhere looked dirty and unkempt. I felt sorry for the animals we did see, awful. Twycross used to be a good zoo, what happened.

I just wanted to come on here and praise a member of the Twycross team, I had a disappointing experience from a staff member in Costa before I had even entered the zoo check in desk so was annoyed but that was soon forgotten about after I met a lovely helpful lady called Bernie. So lovely, smiley and chatty and I always think people are quick to be negative and moan but this member of staff should be praised and Twycross are super lucky to have Bernie as a member of there team, what a credit to the attraction. We shall look forward to returning :)

Went there on Mothering Sunday to see gruffalo exhibit. The displays didn’t work due to rain… great. Was very busy to the point of being unsafe and the place was a state. Only a couple of animals and they looked miserable and the whole place had the air of despair. Really over priced and generally a terrible experience.

Please don’t waste your money going to this zoo !! Me, my wife and son called in today for a mother’s Day trip out as there was a promotion where mothers get free entry into the zoo , this turned out to be the only saving grace of the day that we didn’t pay for 2 adults . So it took us 45 minutes to get into the zoo ,fair enough we thought it would be busy being mothers get in free but my god it wasn’t worth the wait !! Empty enclosures after empty enclosures , poor signage , pointless paths , extremely muddy , massive puddles of water everywhere on pathways , we seen people struggling with wheelchairs and pushchairs , toilets where filthy , food and drinks massive queues overpriced . The park is just drab , unloved and looks uncared for just a way of making a lot of money . The only upside was we enjoyed seeing the butterflies great for £24 quid . Do yourselves a favour and avoid ! Used to be a great zoo years ago but that’s not the case anymore . Shame .

Too many things closed. General vibe around the zoo was one of disappointment, which didn’t make for a great day out. It might be early in the season, but still open for business, so the expectation should be managed. Barriers/tape/not open signs aren’t great. Glad we didn’t pay full price.

Really disappointed hardly any animals and the ones there were looked really stressed and miserable. Hardly any kiosk open so really hard to get a drink or anything to eat. Such a shame I remember twycross from years ago it was great day out it looks like it's been ran into the ground some parts looked derelict we won't be going back !

Worst zoo I have ever been to. Me and my partner attended and at least 50% of the animals were not there, a lot of the enclosures were having matinence on them and this was not stated when we booked, we also couldn't feed the lorikeets due to bird flu which I understand but again this was not stated when we booked. There were 0 kiosks open to grab a drink from. A lot of the enclosures were run down and had massive cracks in the glass. Several of the animals looked stressed such as the leopard and snow leopard, they just paced in there enclosures. We also saw 3 giant tortoises, one of which we were 90% was dead and it was distressing to see. The zoo was barely functioning and we won't be attending again.

The toilets are disgusting.
We came from far as well and had the kids with us, otherwise could have just held in and go somewhere else.
We couldn’t go through the whole zoo because one of the kids didn’t want to use the toilet as they were dirty and horrible and so we just left to take him somewhere else before setting off home.

I visited Twycross zoo on 28/9/22 and bought a sandwich from the cafe in the gruffalo area. I purchased a bacon sandwich on sourdough bread and when eating it thought it tasted odd. When I opened the sandwich the bacon was green with visible mould growing on it. The cafe refunded my money however this ruined the rest of the day as I felt very ill after. I have contacted Twycross zoo twice via email regarding this and both emails have been ignored. Disappointing. The zoo was nice but take your own food or risk food poisoning.

This is the worst zoo I've been to ever!! Absolutely the worst. People don't spend your time or money here I beg you. So disappointed

I'm not sure if actually went to a zoo or a empty plot of land!.
I went in August with my family and was really looking g forward to it as this is one we hadn't been yo before,, but we literally didn't see anything apart from a few birds and small monkeys!. The grufalo area is OK but not all of the interactive areas we're working. All in all you'd be better saving your money and visit a park as you might see more animals!.

After reading some of these reviews I was unsure what kind of day we were going to have! But I was pleasantly surprised- it was bank holiday and it was busy but there were lots of staff on and really helpful too - my only critic would be the signage probably needs improving as the map and signs didn’t really make sense. But when we found the animals they were all out and happy and the kids had a great time!

So dissatisfied with this visit, will never be coming back. Ywp is far better and its not like twycross is really cheap to pay on the gates. Empty enclosures or poor access. Only thing worth going for was feeding the birds nectar. Waste of time, energy and money.