Ucan car credit Avis 

I was pressured into writing a review by my sales rep,before I had even driven the new car home. I did post one, which was very positive, until the following day when I started to receive some very distressing emails and messages from the finance company. I immediately took the review down and have pondered over what to write. As where do i start and how can i do any justice to the pressure and destruction they have overwhelmed me with! they manipulate, pressurise and play expertertly within the law, abusing you and any vulnerability you have, bullying you all the way and constantly bombarding you with calls;then deny everything
become very condescending,
threatening and abusive by stating the
problem is you the customer, "you are becoming emotional and raising you voice",was one of the many condescending comments from nad My personal experience was very bad indeed and I wouldn't wish on my worst enemy. They are very nice on the surface but when they need to take any responsibility , completely irresponsible and spineless. I went to return the car and it was implied that I was aggressive, and unreasonable after I refused to be further shut away in a room on my own ,with several male staff," so they could discuss their process" .condescending, pushy, very abusive and their keenness or assertiveness to get you to sign an agreement is incredibly intimidating and aggressive. I did say that because of their conduct they had lost the sale of someone I had recommended.
A word of ADVICE DO NOT TAKE THEIR WORD ON ANYTHING WHEN THEY ASK YOU TO SIGN PAPERWORK! DO NOT BE LULLED BY THEIR VERY FALSE DEMANOUR , AS IT IS ALL SHOW. I dealt with Rick,chanise and nad. They worked together as a tag team with no minute to think, until the paperwork signed of which I thought it very strange for chanise to announce the car could
not be returned. I post this in detriment to any potential legal standing I have to claw back my loss financially, mentally and physically due to their serious lack of regard or morality let alone the impact of any vulnerable person. I am genuinely horrified at what this company has done( although i was told that was my perception by nad, and rick; moreover how it is allowed to continue. They constantly stated one think then contradicted themselves, to deny it, I walked away in tethers as i thought i was loosing the plot and my mental health being the problem another, upsettinginstance was their parting words . No bad feeling then as he smirked away.
The reason I do post this is because I had read several reviews, most of which had of which I mentioned with nad, of course he happily denied everything however today I see they have excellent rating, which disturbs me even more. I
did record my conversation with Rick, to which he stated I should have asked him if I could record it. He wasn't happy when I stated due the way I had been lied to and treated I didnt have to ask him anything, I was telling him I was recording this conversation as I was terrified of them, due to what and how they did without my knowledge and the car needing repair. If you are vulnerable, in any way, financially etc, don't let them bully you. To my mind how they justify their alleged business dealings is
completely unacceptable and criminal but proving it will be almost impossible. Please be very weary of this company. These individuals don't care and obviously no regard for human life or how detrimental their actions are.

Umar is a Great guy he helped me from start yo finish and I will recommend him to everyone thanks 😊

ED was very helpful

Very helpful and friendly. Lovely car, bought on the day. Ben was a star!

I was approached by Amber, she was very friendly and helpful, made me feel welcome and helped me secure a car within a couple of hours. I would definitely recommend!

Umar and Ed have been brilliant very helpful and easy to work with definitely recomendable company especially Umar he is very knowledgable with finance and cars thanks 🙏

I thought I could never get car credit but Ben managed to do the impossible, well please with customer service and they make things as smoothly as possible

Absolutely amazing, from enquiring online I received a call a few hours later and invited into the showroom to test drive and find my perfect car! Ending of the story was that I drove away that very same day with my new car 🙂
One happy chap! Cannot recommend them enough, prefect service & some amazing cars!

Very smooth hand off, lovely service provided from the team here. Would recommend.

This is my second car with “u can” and both times have been flawless enquired and walked away with a car that was perfect for me. Chanice and Damion were amazing start to finish even picked me up from the train station! Polite, knowledgeable and transparent. Kept me informed all the way through with what was happening.

Very helpful and professional team I really appreciated the service

AVOID AT ALL COSTS!!!
Go without a car than buy from here

I was naive and they took advantage I went in to look for a car just a run around to get to work and back the person I spoke to Ben was very nice to my face and I thought everything was legit I even gave them a good review I got the car fast forward about a month and I realised the car they gave me wasn’t even worth the finance I was paying on it totally scammed me and when I went back to complain no one even looked me in the eye they wouldn’t even let me in the place and the person who sold me the car stood in the back and didn’t say a single word yet when he sold the car to me he had so many good things to say it’s all bullshit they speak nicely to your face and when you face an issue no one even looks at you. The front end was very low almost scraping the floor the guy told me the car came like that it’s been lowered I thought ok that’s fine but after a while I realised it’s not also they gave me 7000 miles on it which isn’t even worth getting never again.

Every member of staff was really helpful and did everything they could to make sure I left happy.

I was seen by Nathan who was very helpful and supportive, helped me right through my finance and was very happy with the car I was shown! I would never purchase a car from any other broker as these were very helpful and will be back in 2 years time !

Couldn’t be more happy with the service we’ve received today , polite and so helpful couldn’t ask for more,
Thanks to chanice and nads and Damian for today been more than helpful very happy :)

Great start from first conversation till the end nathan helped me through everything with all paperwork etc. 5 stars, great staff willing to help.

James and Nathan where absolutely brilliant from start to finish and the car is perfect

The most helpful sales person Russ, from start to finish. Left with my dream car in less than 2 hours! 5star sales. Thankyou

Ed and Ben awesome service helped me to find the right deal

Positive and negative. Firstly Ricky Morris, sales person is a credit to them. He's helpful, not at all pushy and a genuinely nice guy, at the point of sale I was very happy with the service from UCAN, and would have used again. Downhill from there. Was sold an Insignia, which seemed OK, quite a few bumps and scrapes and a badly chipped windscreen, after I pointed that out Ricky got it fixed ASAP. Meant I had another 120 mile round trip, but I didn't really mind too much.... until I realised I'd done that trip in a dangerous car, that the brakes callipers had not been bolted on. They failed the next day on my drive home from work, I managed to stop the car with my gears only. Luckily it was late evening and not too much traffic, if that was on the motorway I would have caused a major incident .From this point on, the customer service was shocking. The rep was disinterested, expected me to do all the running around, arranging repairs etc. I lost my cool then with her which annoyed me even more. Finally got the car fixed, only for the repair to fail too. I also found out they had bumped an extra £850 onto the sale price of the car , so took advantage of me. I have eventually received £500 reimbursement, not enough for putting me and my family in danger, dreadful customer service and a general lack of responsibility for shady practices. The incident has been reported to Trading Standards and VOSA. How a car in that condition could have sailed through an MOT worries me greatly. I would definitely advise people to show extreme caution using them.