Uk Cettire Avis 

Ordered a bag online from here. Really good price, so was pleased I’d managed to get it. After ordering thought I’d check out some reviews, oh what a shock, they're nearly all bad, which made worry about my order. Anyway have come home from work, and lo and behold my order has been delivered. Really pleased with it, comes complete with the original dustbag, tags etc. all good. Only reason for not giving 5 stars, is the comms could be improved, no phone number and took a few days to answer email.

Shocking company won’t receive my return as it had to be sent back within 14 days this was a Xmas gift so I had to give the gift before Xmas in order to follow there awful returns policy .avoid they only want your money !!

I've never experienced anything like it.

I ordered a dress. I tried it on and it was clearly far too big for me so I put it straight back in the box. I returned the dress (in perfect condition) and received confirmation on 16 December that the dress had been received (which was well within the return period) and that I would hear further in 7-10 days. I have been chasing ever since for a refund.

This morning (15 Jan), I received an email from Cettire alleging that the dress that I returned was damaged and that they are returning it to me. I absolutely disagree with this allegation as I returned the dress to Cettire in perfect condition. Cettire had the dress for 31 days.

I have initiated a dispute and chargeback claim with my credit card provider and have been advised not to accept the dress when it is delivered.

If I could give -1, I would. Ordered on 17/12/24, and after weeks of chasing, they emailed saying the item was out of stock but is clearly available at an inflated price in excess of £200 extra. Avoid. Avoid. avoid!!!

SCAM SCAM SCAM! unbelievable company, I wish I’d read all the reviews. I can’t believe that in this day and age it would be allowed for a company to have the return rules that they have. I ordered 4 items and I had to send 3 back. I knew they charge £20 for return, what I didn’t realise was that it’s £20 PER ITEM. Now I’m charged £60 for a return!! Since when is this acceptable and good service? Never again! I will stick with Net-A-Porter, Farfetch and all the other decent reputable businesses that have decent policy. Shame on you Cettire

Wish I’d of read these before I ordered. Currently still waiting for an order to be shipped that I made before Christmas. Not able to cancel the order because it’s being prepared for delivery (has been being prepared for about a week now) and even if I could cancel it would cost me £20 to do so.
Seems like a scam, luckily I paid with Klarna pay in full later so if I don’t receive the item I don’t pay.
Shocking company AVOID AVOID AVOID

I'm highly disappointed with cettire services this will be the second time, I'm facing this issue with this company in September 2024 i bought an item which was displayed as a red colour but eventually delivered colour pink. I tried to make a return but I was Charged £20 for the return so I have to keep it. 1st Dec 2024 order num 64582904 I bought an Attico brown bag which the size was displayed as small size bag and A very huge big bag was delivered. I made a return same day for courier to pick their bag, it was picked the next day. Since last year. I have emailed cettire through customer service but was told they haven't received my item that was picked up by dpd courier on the 6th of dec 2024 from me. Now i realise cettire company are forcing their items on customer 😐 be careful when buying from cettire site, because it looks they are scammer, They have scammed alot of people. With all this bad reviews hmmmm anyway I promised myself to get very penny and also advocate for people not to buy from cettire if they don't change there ways.

Fraud and Terrible, the most awful customer experience so not buy. I ordered the item and it never got delivered. Refused to issue refund after several attempts to email their customer support to cancel order and never replied. eventually I had to call my credit card and ask them to claw the money back.
When I cancelled order on the website they charged me £20 for cancellation even though this was not my fault and the item was never dispatched. I ordered the item 21 days ago.

First order with CETTIRE, received a Moncler coat with a black mark on the arm. Informed them and got a return label.

Now, weeks later, I’m without my refund and all I get are generic replies saying they ‘need to check with their return department if it is an oversight’ - not my fault or problem, just an excuse to put off my refund.

Even worse, they’re asking for extra photos of the coat that’s in their possession!

I’ve now taken the matter to the small claims court which will end up costing them more than the cost of the item. Order 63108693

Purchased a YSL bag on Black Friday for a steal and it arrived quickly, wrapped professionally and in perfect amazing condition. Thankfully did not need to return anything!

After reading all of these bad reviews I was worried about my order, but my lovely shoes have arrived after a few days in a perfect condition. I'm very happy and I decided to leaving this feedback to let everyone know that you can trust this company. Thank you

I really recommend that you avoid Cettire. I had never dealt with the company before and had not read the piles of damning reviews from people who had been scammed. I bought a blouse at a discounted price and checked out as a guest. I soon realised that I didn't get the usual confirmatory email with the corresponding order and tracking numbers. I was suspicious so read all the reviews and realised I needed to cancel my order because I ordered the wrong size and because the site sounded dodgy. The Cettire website states that you have 24 hours within which to cancel. My requests to cancel were ignored. I even had to hunt around on google to find an email address to write to. Despite sending them 3 emails there was no response. I couldn't register an account either, as they didn't send a link to my email. I then received the blouse that I had tried in vain to stop. It must have been sent out very quickly. The box contained no receipt or return address, nothing. I wrote 12 emails asking Cettire to send me their return address. No response. I was so annoyed with their attempt to scam me for £180 I contacted my credit card fraud dept who opened up a dispute. Within a day Cettire responded to them and refunded £140 but kept £40 back . Fortunately my credit card got the rest back for me. I did have to provide emails as evidence and it took about a month to resolve. This company should not be allowed to continue in business in my view so please avoid them

Cettire has been lauded as an e-commerce success story, however this company is nothing more than a bunch of scam artists.

The best way to give my feedback is by copy and pasting my conversation with customer service via email:

Me: “For urgent attention: I ordered size 00 but I've been sent 000. This item is nearly sold out and I don't want to lose out because of this mistake on your part”

CETTIRE:
“Upon review, we can confirm that the correct size was sent to you. The brand uses a sizing format where a 0 is displayed as 00 and a 2 as 02. This reflects the brand's standard practice and sizing label.
Unfortunately, we are unable to provide any further discount, as the item dispatched matches your order specifications.”

Me:
“This must be a joke. I already have a Khrisjoy jacket in another colour. I am very familiar with their sizing and when I placed the order I wanted a Khrisjoy 00. It isn’t really for you to decide that I actually wanted a 000. You must see how ridiculous that is.

It’s very simple: I ordered a 00. Your supplier sent the wrong size, 000. Therefore I should receive some type of compensation for this mistake.”

Of course this hit a massive dead end with customer service and I’m now tired of going round and round in circles with people who are trained to mislead and deceive.

I sincerely hope that investors and analysts of CETTIRE actually take the time to read feedback from customers as this company deserves to be shut down, let alone making millionaires out of its founders.

CETTIRE, if you decide you want to make this right, my order number is 65221400

2 weeks after, still no update. Everybody else here is correct. Trash Service. Contacted twice and no reply. Probably a money laundering company. Trash Trash Trash.

Terrible customer service. Bought a jacket to be told it is out of stock, but still shows stock available online. Useless.

Terrible, ordered coat for my sons birthday , week later get a message to say it’s out of stock then they want up to 10 more days to refund money. Won’t be buying or attempting to buy from here again.

By far the worst customer service I have ever encountered in my life. I purchased a £300 pair of shoes from them, and when I returned them because they didn't fit, they rejected the return saying they were "used". The only place I used them was in my bedroom, to try them on!

If you're thinking of buying from these people don't, or you may get robbed like I did.

This company is very sneaky with their ways. Reselling items and charging YOU to return them. Not only this, but you have to spend money printing out and organising everything to return. Their way or no way.

For a company who charges premium for everything, this is frankly comical. I will be disputing this but stay away from them. they'll screw you over one way or another.

Where to begin? I ordered an iPhone 15 pro case on September 30th, on October 2nd an iPhone 15 pro MAX case was delivered. I immediately contacted their customer service dept., who said that I should take photo's of the item with labels and then download the returns label. I took the photo's which clearly state the item is indeed an iPhone 15 pro MAX and not the smaller case that I ordered. I was then informed that i would be charged £20.00 for the return. I did absolutely query this as the error was theirs and not mine. Anyway the case was collected the following day and receipt of it arriving back with Cettire was confirmed on October 5th. Since then I've had correspondence from the customer service team, Erica, Peggy, Tim, Christina, Wendy, & Alice (I use the term customer service with tongue in cheek, and nowhere in the UK in 2024 would you find any team with people having these names) all saying, they're so sorry for the inconvenience but 'the team' whomever they are haven't confirmed yet if i can have a refund....... What sort of company is this? I've now had to contact American Express to hopefully retrieve my money and sort out this shoddy shambles. I'd certainly give these guys a very wide berth.

Do yourself a favour order your luxury goods from a reputable company like End.com or similar. Who's prices may be slightly higher but offer free returns and you know will be genuine.
Unlike Cettire.
Absolute scam artists.
You order items that come from a variety of suppliers at different delivery times (lead times unknown)
You pay £20 delivery £20 returns (even if the mistake is theirs) and they don't refund cash (which surely is illegal?)
I'm out of pocket and mad I didn't read these reviews first (I mistakenly read the non uk trust pilot!!)
Never again and neither should you.
Also you can get a feel for how much a company care by whether they have a valid counter argument to negative reviews.
Their silence is deafening!
Avoid at all costs and stop these Charlatans trading in the UK for good.