Electronic Partners Avis 

6th June I sent my Fitbit watch for a replacement battery. Electronic partners informed me that they had send for a battery and they should receive it by the 25th June. On 4th July I was informed that the battery had been lost in the post and did I still want to continue with the repair. I had ran out of patience and asked for the watch to be returned and I received it 8th July in pieces. Awful service, I would never ever deal with this firm ever again.

Don't use this company. They have destroyed my item and are refusing to replace or repair it instead they are trying to extort me. I have received threats and abuse from one of their customer service agents regarding this issue as well.
Update#1 : The company has had a lack of communication regarding this issue and is actively ignore tickets. I also made a complaint on their website which they immediately closed without address, unacceptable behaviour from them.

I was initially sceptical of this repair company. However, the organisation, logistics and the return of a fully working Bose system was really well worth it. I was also pleasantly surprised by the cost of the repair of a well loved Bose system that was well out of warranty by years. It now works well. Thank you.

Wonderful service

Excellent service all round thanks. Good communication and very pleased with the quality of the repair to my amplifier.

Did a good job, got my tuner working again

I had an old Sony Minidisc Player (I know, I know!!) That needed the led display screen replaced. I sourced the parts by myself, and sent them with the device, to be swapped over. They were not much more expensive than Sony UK (they charge £80 just to look at it) and it was returned after replacement at reasonable cost too. Now, I'm just getting to grips with how the player functions. All in all, I'm happy with the speed and professionalism of the entire repair process, which included post-diagnostics. I would recommend Electronic Partners for any electronic repairs.

I would highly recommend Electronic Partners,while
repairing my iPad they kept me informed at every stage
of the process.Workmanship I can not fault,after me having spilt coffee on it and thinking it would have to scrapped it was returned to me in mint condition
Many thanks to Eletronic Partners.

SENT A COFFEE MACINE ON A PALLET AT GREAT COST 80.0..THEY HAD IT FOR A MONTH,,TOLD ME IT WAS REPAIRED...AT 130.0..PICKED UP BY PALLET AGAIN ANOTHER 80.0...CAME BACK WITH EXACTLY THE SAME FAULT..TOLD THEM ..SAID ENGINEER WOULD CALL ME..NEVER DID..SO IVE WASTED 290 POUNDS..RIP OFF

Great firm to deal with… how refreshing to find an efficient, professional firm who know what they are doing. I will use them again and will recommend them to others.

A brilliant company to work with. I tried many companies in and around Glasgow to repair my Bose Wave Music System None could help. I emailed Electronic Partners and very quickly received a very reasonable quote for my repair. Within a day my system was on its way to Telford. I just had to take my system to a local shop for pick up. Within days I received notice that my system was repaired and the final bill was almost exactly their initial quote. After payment my system was delivered back to my address I am delighted to have my system working again. I have already recommended Electronic Partners to a friend

Terrible service - hifi returned in worse condition than it was sent - do not use this company. I think they take your money and do nothing.

Feedback on Recent Repair – AVi ADM 9.1 Active Speakers

I recently used Electronic Partners for the repair of my AVi ADM 9.1 active speakers and wanted to share feedback based on the full process.
The items were sent on 6th April 2025 and received by you on the 8th, with a detailed accessories list enclosed. On 15th April, I received confirmation that diagnostics were in progress. A repair quote was issued on 28th April, followed by an updated quote on 29th April for additional work I requested, which I accepted.

On 30th May, a further issue was discovered, and a new quote was provided for a replacement part. After some discussion and consideration — given the increased cost — I accepted the revised quote and authorised the repair. The repaired items were returned to me on 11th June.
Overall, I am generally satisfied with the service. The eventual repair was completed to a good standard, and I particularly appreciated your effort in sourcing a compatible replacement part.
That said, there were periods of silence during the process that I found frustrating and concerning. I often had to chase for updates, and long stretches of apparent inactivity were attributed to workload. More regular communication — even brief status updates — would have significantly improved my experience.
Thank you again for completing the repair successfully, and for your professionalism in handling the more complex aspects of the job.

Top rated from start to finish, headphones back to their best and a quick turnaround.

Another first class repair of our Google Chromebook. Despite problems obtaining an old art, the repair was executed perfectly and we back up and running. Electronic Partners is now our 'go-to' for all electronic repairs. Highly recommended.

Sent off a Bose Wave for repair. Slight rattling issue. The unit played all discs including long mp3 recordings, except a couple of commercial discs. A new motor was diagnosed and fitted. Item received back promptly. On testing the unit played all discs but was slow to read discs and the unit struggled to skip tracks via controller. Not an issue before repair. On the 3rd use, the inserted disc rattled round like a spanner in a tub and was spewed out with a read out of non playable disc. Now no discs play at all. I considered return under warranty but decided that my working unit was now dead and purchased a used one which works great, for less than the repair cost.
Will not be using this company again.
If anyone from EP wants to dispute this, you have my number and money.

UPDATE:
After the response from EP I informed them, via their own system, that I had read the warranty T&Cs which clearly imply that 'they will check the item and then deem the new fault is nothing to do with their repair. This then incurs an inspection fee and postage for you' (see other reviews where this has happened) Having sent a Bose Wave for a minor repair and it being sent back with more major faults, I have zero confidence in this company to return the item again. I suggested that if they were confident that they could put the item back to a working status, to inform me and I would send the equipment which is packed and labelled ready. After a week, they have not responded. This confirms their warranty is worthless and their ability limited. I made the mistake of sending them my audio device, they could at least admit they failed with repair and refund a pensioner.

Quick repair to my mavic drone.
Costs as initially advised.
The only down side was a bit unusual way to pay, but it worked out in the end, so no complaints.

Don’t use this company!!! It took 5 weeks from them receiving the item to having it delivered back. More importantly, it still wasn’t repaired. I’m £80 worse off and still don’t have a working part. I kept getting fobbed off after making several phone calls, and they never rang me back once, appalling customer service. I wish I had ordered a brand new part from the outset, needless to say I won’t be using them again.

Over all very well done but the speed could improve how long it takes to repair

Overall amazing

Responsive both in updates and on telephone.