ELEGOO UK Store Avis 537

Quick delivery ,good packaging nice machine

I bought a Saturn 4 16k Ultra as I wanted to get into 3D printing as it will help me with some of my gaming needs.
Early into my use, due to being a novice, I had a lead with permeated the machine which I understand and accept is user error.

Since then I have been going back and forth for MONTHS with the support team just trying to get it up and running again
The lack of a phone number or ability to talk to someone is a big loss.

I am close to buying another machine from someone else and sacrifice the investment I made into this because of how poor their support is

Great price, great item, easy to put together with the video (but the instruction booklet wasn't detailed enough)
More information needed with downloading files

My product came damaged, the box was ripped and the entire front door smashed in.
The customer service department have been anything but helpful, originally refused to send me a new one and just wanted to send a door, theres literally glass in all elements of the machine.

Purchased the Centauri Carbon online from Elegoo on a Saturday evening and it was delivered the following Tuesday.
Well pleased with the whole process.

First class customer service.

promt service, well designed website and a very good product

Got 3 machines now and find them good to use apart from having to buy hotends when only just got them

Taking too long to arrive and says returned to sender when i still
Want the printer

3D Printer - Great fun

My son has made lots of different things with this printer and loves it

Really good filament works a treat on all my machines.

Speedy delivery, well informed and wonderful products!

Over all the experience was exceptional. I had a few enquiries regarding delivery’s of my printer and filament, but my mind was put at ease by Ice Li, every step of the way.
A pleasure to do business with

Evri is a shambles, it has taken 3 failed deliveries and us to redirect the products to a collection point to finally receive the products.

The product is good however, Elegoo are let down by a second rate unreliable delivery partner.

After owning the Elegoo Saturn 1 and being consistently impressed with its print quality and ease of use, upgrading to the Saturn 4 Ultra felt like the natural next step. Setup was effortless — I went from unboxing to printing in minutes.

The printer now sits just behind me in my hobby room, and the noise level is surprisingly low. Even during longer prints, it’s quiet enough that I barely notice it running. Print speed has also taken a noticeable leap forward compared to the Saturn 1, with faster layer curing and shorter overall job times.

I’ve completed several prints so far, from small detailed pieces to larger models, and the Saturn 4 Ultra has handled everything flawlessly. It’s been a genuinely worthwhile upgrade and continues Elegoo’s streak of reliable, high‑quality machines.

Has not been delivered yet, but customer service response was quick and helpful.

Good service great delivery wonderful product

Works straight from the box, until it starts to show you its material weakness

Excellent service only important that could be made is delivery time, we live in the day and age of Amazon and waiting 5 days feels a long time