Eufy Avis 

It can be left alone and we come home to clean floors

This is my second eufy robovacc. The first lasted me about 8 years and was used regularly 3 times a week. So when it became obvious it was time for a replacement, I had no hesitation in ordering another.

Bought an omni e28 robot vacuum and within 3 weeks a part fell off it which I couldn’t locate where it came from. Contacted customer support who advised they recognised it but couldn’t say what it was, what it did or how to fix it. They also stated not covered in warranty.

Returned to the seller for a refund and will not buy another Eufy product

Smooth process. Price a bit steep though.

Always great products from Eufy. Love the new 4k security cameras. They work amazingly well and can be tweaked depending on your security preference. Fantastic! Thanks!

Excellent service. Cameras are brilliant and work seamlessly with the hub, highly recommend

Very good cameras and easy to set up across family members for access. I elected to install the Homebase and it works as intended, tracking individuals seamlessly from one camera to the next in a joined up video.

I have purchased a number of Eufy products over the years, including security cameras, sensors, a doorbell, and most recently the Omni S1 Pro, which I bought to upgrade from my Omni 10, which is now used upstairs.

The Omni S1 Pro is an amazing product, but it’s not just the quality of the products that I would recommend Eufy for — their customer service is excellent too.

I have contacted Eufy on a couple of occasions for technical support or help with a product issue, and on every occasion they have responded within a few hours. They have always been extremely helpful, positive and professional, resolving my queries to my complete satisfaction.

What has really impressed me is that they don’t simply close the conversation and move on. On a couple of occasions, when I hadn’t yet provided the information they needed to investigate further, they followed up with me a few days later to check whether the issue was still ongoing.

It’s refreshing to see this level of customer service, and I genuinely wish more companies provided the same experience. Great products backed up by genuinely excellent customer support — highly recommended.

This is my second order of Eufy products.
They are quality goods and not over priced and no over inflated subscriptions.
First class in every way communication, ordering, delivery, price and goods.

Good quality product,received quickly and simple to set up happy with purchase

Great bit of kit very happy quality product 👍

I’m order, but my order is not coming

Docking station had a fault which left the cleaner unusable. I was told just to buy a new one!
Questionable customer service, Short warranty and products are cheap. Avoid.

The purchasing process for the video doorbell battery was good and so was the waiting period for delivery. I installed the new fully charged battery on 09/09/2026, just before midnight and it was depleted at about 7pm on 17/09/2026. All my settings are low/optimal, so I'm disappointed because I think that there is a fault with the video doorbell unit as opposed to the battery.

We have tiled floors throughout the ground floor of our house. Initial set up/mapping was fairly staight forward but it doesn't get into the corners of rooms so some back up cleaning after use is required! The biggest disappointment is that even on highest settings it doesn't vacuum the floors completely or wash the floor thoroughly. It needs some hoovering and washing by other means to achieve a thorough clean after use. Not what we expected so somewhat disappointing having spent a considerable sum of money on what we hoped would make our life easier!

I’ve purchased two of the Eufy door bell cameras , we are both very happy with them. The battery lasts along time , delivered very quickly, great buy

Fast efficient service. Good packaging. Easy to fit. Works well.

I purchased a Eufy doorbell that has never worked properly. Under UK consumer law, I should have been offered an appropriate repair or replacement, but Eufy failed to provide either.
I contacted Eufy to ask why this had not been dealt with. The response was disgraceful. Every time I mentioned my legal rights or asked specific questions, my concerns were ignored. Instead, I was repeatedly told to carry out troubleshooting steps that I had already completed several times.
To make matters worse, I ended up with two separate email chains for the same issue, with neither one actually resolving anything. The whole process felt disorganised and incompetent.
I was eventually contacted by someone calling himself a manager named Shane, who said the matter had been escalated to him. However, after I replied with further questions about my rights under UK law, he also stopped responding. This is completely unacceptable customer service.
I cannot believe a company of Eufy’s size would treat a customer this way. The product has been unreliable, the support process has been frustrating, and my legitimate questions have been repeatedly ignored.
I will never buy another Eufy product again and would strongly advise others to think carefully before doing so.

The doorbell had missed visitors and had needed reboots

Very good quality doorbell and camera. Deiverywas excellent and unlike some drivers, he waited for me to answer the door, he didn't "dump and run".
Very refreshing.