Soundcore Avis 559

Day 7 of waiting for my delivery, the tracking app hasn’t changed since the day I ordered: ‘the sellers have told us they have despatched your item’ the customer service team is like speaking to a robot, doesn’t make sense and will make random statements. For example, blamed the delivery on the weather (it’s been 30 degrees all week.) and ‘usually the package will arrive later’. Doesn’t seem to be an option to speak to a real person, which is a shame because I was so excited to receive my headphones, this has left a sour taste in my mouth!

On May 6, 2025 I purchased a pair of V20i open earphones from Amazon. On the 15th of August, they weren't working properly. I followed the instructions to reset them, and it didn't work. I contacted Anker customer service 4 different times and provided a screenshot of my purchase from Amazon. I've received the same set of instructions repeatedly that I have already followed with no result. They've asked for proof of purchase multiple times, and I have provided it. Not even 4 months old and Anker has done nothing and has stopped responding to my emails. I used a lot of Anker products without issue. I had an issue with a USB hub, which they replaced immediately. I don't understand what's happened to this company, but I no longer trust them and would advise anyone not to deal with them. Zero customer support. If it breaks under warranty, they'll just ignore you.
UPDATE: Anker has reached out to me and assured me they would make this right. It took this review, however, to get someone's attention. Will update again if they follow through. Replacements arrived 22/08 Gave them 3 Stars now because of all the hassle.

Prompt delivery
Excellent headphones
Excellent customer service

I placed an order for earbuds on a 5-7 day delivery. After 10 days I emailed to find out what had happened, only to be told to wait. After 14 days I chased again to be told it was out of stock.

Quick delivery and the right product for the job !

Simple & transparent ordering process and a really great product.

No issues what so ever and it is a good price for them I 100% recommend these. Amazing

1 have ordered a month before still waiting

Great Product as always, fast delivery.

Seemed to have forgotten about my order until I contacted them. Proceeded to be then bombarded by AI emails that didn’t make much sense. However, goods arrived, were of good quality and reasonably priced. Come on Soundcore, need to do better to support your excellent products.

Good quality for the price

good volume good battery sound quality is good only lacks on the base but amazing amazing quality overall for the price

Noise cancellation can be improved

There communication was great, Fast delivery time and a great price point for good quality.

Fast delivery and the earbuds are excellent for the price.

Excellent bit of kit. I have tried a number of open ear buds and they do not do bass well. The Aerofit 2 are leaps and bounds ahead of Shokz etc in that regard.

fast home delivery, very good products

The price of the item was very good, but unfortunately, I never received it even after waiting for 3 weeks. However, I must say the customer service was excellent—very quick to respond and extremely helpful. I got a full refund without any hassle, which I really appreciated. It's a shame the item didn't arrive, but the service team handled the situation well.