UK Worktops Direct Avis 

Really good customer service and my worktops look brilliant. From start to finish I was given all the information I needed to make an informed choice on the type of worktop suited for my home. The template and installation team where not only friendly but very professional and quick to install my worktops.

We struggled to get a fixed date to have the worktops fitted once paying the balance. We were then informed at lunchtime that they would not be coming that day and would be in contact to tell us when. No one picks up the phone and they rarely reply to emails. I would strongly discourage anyone to use this company.

Fast, efficient and excellent service.

Samples are an excellent way of getting an idea of the colour and texture of the worktop, thank you.

Sample sent out quickly customer service and especially Beth 100 per cent will definitely being using for my new work tops.

Ordered samples, these arrived promptly. Still trying to make our minds up on which one to choose. Very likely we will order from them

Having read this company's excellent 'customer testimonials' on its website, we paid a sizeable deposit. We then persevered, in spite of problems and some rudeness from the salesman. We got the right deal in the end, after insistence and an extra payment.

We received poor communication about detailed specification, therefore much undue worry; then no after-sales service. The worktops are good, and well fitted, but the sales process was vague, so misleading to a lay customer, with regard to the type of upstands to be supplied. The whole point of Corian (in my opinion) being to have 'invisible' smooth joins, heat-welded together.

After fitting, our plumber found that the sinks overflow fittings were not securely attached to the Corian sinks. I had to fix this myself in the end. Arlington Worksurfaces only referred me back to the 'independent' (they said) salesman, who did not respond to my several attempts at contacting him, either direct or through Arlington.

I wrote a full and fair review for the company's website, detailing our experiences. The company has not published it. The reviews they publish are all 'glowing'. This seems highly suspicious to me!