ullerco.com Avis 

I am very disappointed with the handling of my order and subsequent exchange.
My original order was fulfilled incorrectly. Uller acknowledged the issue and agreed by email to an exchange. I followed their instructions and returned the requested pair of sunglasses. UPS confirms that the return was delivered to Uller in Madrid on 11 September 2026.
Uller agreed to send me Redwood White Tortoise / Black as the replacement. However, several weeks later, I still have not received the replacement or any information about its shipment.
Most disappointingly, I have sent several follow-up emails asking for an update, but have received no response.
Mistakes can happen and initially I was perfectly happy to resolve the issue through an exchange. What is unacceptable is receiving the returned product and then leaving the customer without the agreed replacement and without communication for several weeks.
I would be happy to update this review if Uller finally resolves the issue.

El casco que compré tenia un defecto en el cierre del sistema de ventilación inapreciable a simple vista. Contacté con Uller y me lo remplazaron por otro sin defectos. A pesar de la compra telemática, a precio rebajado, con el problema en el sistema de ventilación...era escéptico respecto a un buen final. Pero la compraventa ha finalizado a plena satisfacción para mi, y el casco me me gusta estéticamente y la relación calidad precio esta mas que bien.

Excelente casco de esquí ,buen acabado y mejor presentación con funda de tela y rígida .

Un poco reacio a pagar más dinero por unas gafas deportivas, pero tengo que decir que estoy encantado. 2 meses con ellas, y tanto la Essaouira como la Impulse nos encantan para bici carretera o BTT. Ahora acabo de cambiar las lentes, pero las de cat3 son excepcionales para días incluso nublados.
A mí me llegaron en dos días creo. Y la presentación, caja, funda... es inmejorable

Same experience as everyone else. Ordered glasses 35 days still waiting with no tracking or updates. NEVER ORDER AGAIN

I want to warn you about buying Uller sunglasses. I’m a former customer, and I bought them thinking they would be a good investment. They’re not the worst option unless you need to repair them or contact customer service for help.

Mine had detachable lenses and a detachable nose piece. Even if you don’t plan to remove the nose piece, it can detach and fall off, which is exactly what happened to me. I didn’t even notice when it happened. What then? The glasses became unusable, so I contacted Uller customer service to buy a replacement part. It’s just a small piece of plastic that probably costs less than €0.10 to produce.

To my surprise, after waiting a few days, I received a brief response saying they don’t sell this part — no acknowledgment of my frustration, no offer of a discount on new glasses, nothing. Just a flat “no.” After sending a follow-up email, weeks passed without any response from customer service.

In the end, I’m left with lost money and unusable glasses. Keep this in mind if you’re considering buying Uller sunglasses.

Según el correo enviado el 13 de agosto a las 10 de la mañana mi pedido está en camino, a 23 de agosto y con el numero de seguimiento de Correos Express aun no ha salido de las instalaciones. Es una pena que la gente sea tan poco empática pues las gafas que he comprado son para poder ser graduadas y poder disfrutar de uno mis deportes favoritos(ciclismo)

Really poor customer service. Ordered ski goggles on 27th November, received tracking number on 28th since then courier are waiting for product to be delivered. Uller have not replied to two chasing e mails I have sent. Will be raising complaint resolution with PayPal. Uller happy to take your money, but don't deliver in anyway!!!

NEVER AGAIN
I bought ski goggles. However, this never arrived. According to the tracking number, the package should be with me, but I don't have one. Happens here sometimes as it's an apartment building. Sometimes one or the other package gets lost here.
However. I wanted to clarify that with Uller, but nobody answered there. I have now written two emails and tried to reach them on facebook and instagram. However, you don't even get a response. NEVER EVER AGAIN!