UME Travel Avis 

UME put together a custom trip to the cities and sites I selected (plus some sites they suggested). There was a lot of back and forth finalizing the trip details. UME provided lodging, transportation and English speaking guides at each stop. Eva Wang was tireless and patient keeping up with my changes before and during the trip. I cannot say enough about their expertise and customer focus.

Excellent tours and guides. We thought the guides were top notch. Great English, knowledgeable, great personalities, and focused. Mr. Atsushi, (the Kyoto guide - we forget the name), and Crystal were excellent.

Carrie from UME did a wonderful job of planning our family trip. We had a big age range (2-80+) and Carrie was able to suggest and arrange activities that suited us all. Using Carrie helped to reduce all the stress of researching, planning and organising our trip and having everything booked and transport organised when we were away was a massive help. Carrie was easy to chat to and super friendly. I would definitely recommend her and hope to use her services again!

We were a group of 26 travelling to Japan, it was a very well organized trip, with attention to detail and comfort. Our guides Kyle and Irvan were absolutely wonderful and felt like part of our family! I would totally reccommend the level of service to everyone.

The service provided by Kyle and Ivan was extraordinary. They were patient, helpful and accommodating. Thank you both.

My wife and I wanted to go to Japan with our kids ages 4 and 8. We wanted a custom iternary to visit all the theme parks (Sanrio, Disney, Universal, and Legoland) and activities that were fun for kids (Pokemon Centre, anime stores, and science centre). We worked with Lan Liu and UME to plan the trip April 2025 and went on our trip August 2025. It was nice to have people experienced in Japan help us out and that removed the stress of planning, logistics, and transportation. The private transportation was especially nice with young kids and we could take as long as we wanted at the places we chose. Our trip happened during the Air Canada strike and our flight was delayed by 3 days. Thankfully, Lan allowed us to shift our schedule and changed our flight pickup for free. That helped put out minds at ease during that unexpected strike. During the trip, we used WhatsApp with an e-sim card provided by UME so we could always communicate with the driver, tour guide, and Lan. If you want a stress free custom experience in Japan, I would highly recommend booking though UME and with Lan.

We booked our Asia tour (Singapore, Malacca, Kuala Lumpur, Bangkok and Phuket) with Lan Liu and it was a great experience. She was extremely helpful from the first contact I had with her. She was always available customizing the tour to our needs and answering all my emails and Whatsapp's. Great job Lan. During the tour, I want to highlight our tour guides, Mr. Kenny Chu in Singapore, Mika in Kuala Lumpur, and Mr. Monchai in Bangkok, who were a real plus. We enjoyed their conversations and information about the cities and attractions we visited. We are already planning our next adventure with UME

I booked a Japan tour with Dan Li. He is very helpful and was very knowledgeable about the area. He was also very easy to talk to and friendly. I also loved all the tour guides who are accommodating and answered all my questions. I definitely recommend UME tours

Very nice trip organized by Eva Wang. Our trip started in Beijing and ended in Shanghai. Everything-flights, trains, hotels, tours was perfectly organized. Ms. Miki in Xian was outstanding. Also I appreciate Ms. Tracy in Beijing and Ms. Nancy in Zhangjiajie. I will recommend this company because everybody was doing their best to make our trip smooth and enjoyable

Bruce & Yukiko were great, amazing services from both of them❤️👍 Hotel is fine but I wished my husband & I can stay in 1 bed but it was small for 2 people. Also, I wished we stayed in the Universal studios hotel for a few days to spend at least 3 days there with the full fast pass & 2 days in the world fair even it would cost us more. Staying so long in the city is not really necessary, same as the farm houses tour & others. We decided to skipped the castle since the kids were tired. But overall was good since we’re able to spend time with both kids. 1 day in world fair & Universal studios were not enough. Seems like those 2 things the kids enjoyed the most.They did not care much about the other places at all this time.

The tour guides and drivers were very accomodating. Everything done at a good pace and willing to shift gears according to the needs of our group of 12.

We travelled to Japan with another couple for two weeks in August 2025 and were impressed with the attention to detail by Amber with UME. After a preliminary itinerary we generated with chat gpt was submitted to her she asked a few questions to help fine tune our experience. Professional at every level. A mix of car and guide, guide only and days on our own worked perfectly for us. Any issues that arose were promptly dealt with. Guides are contractors and sometimes did not communicate well with the travel agency. However, for the most part the guides dealt with any changes quickly and to mutual satisfaction. UME worked well for us and we felt the value was there when compared to other agencies. We definitely wouldn’t hesitate to use UME again!

🌟 Best Trip of My Life – A Perfectly Orchestrated Journey with Ivan & UME Travel

From start to finish, Ivan at UME Travel created an absolute dream itinerary, everything flowed seamlessly, every person we met was warm and professional, and every hotel, driver, and guide was top-notch. I’ve traveled extensively, and I can honestly say this was the best trip of my life.

Flawless Planning & Seamless Logistics

From the moment we landed, private drivers were waiting for us, luggage magically appeared in our rooms, and every transfer was on time. The guides — Ms. Jah in Bangkok, Ms. Kai in Phuket, and Ms. Nicha in Krabi — were phenomenal. They knew the history, the hidden spots, and how to make us feel like VIPs everywhere we went. Ivan and team even provided a dedicated emergency contact, which gave us complete peace of mind.

Hotels That Took My Breath Away

Avani+ Riverside Bangkok Hotel — Sleek, modern, with jaw-dropping views of the Chao Phraya River. The rooftop pool is a must at sunset.

Melia Phuket Mai Khao — A serene oasis. Our one-bedroom suite with outdoor bathtub felt like our own private spa retreat.

500 Rai Floating Resort, Khao Sok — If you do one thing differently from the standard itinerary, make it this: skip the eco lodge and stay at 500 Rai for both nights. Waking up surrounded by limestone cliffs and emerald water is unforgettable. Kayak from your deck, enjoy delicious meals, and sleep in comfort in the middle of nature’s masterpiece. One night isn’t enough — two nights here made all the difference.

The Shell Sea Krabi — Beachfront bliss with chic, airy rooms and a peaceful atmosphere. Perfect for ending the trip in total relaxation.

Experiences That Will Stay With Me Forever

Bangkok’s Cultural Treasures — From the majestic Grand Palace to the tranquil Leaning Buddha, every stop felt like stepping into a living postcard. Our guide tailored the day perfectly, balancing sightseeing with local food stops.

Elephant Jungle Sanctuary, Phuket — An ethical, heartwarming experience feeding, walking with, and bathing rescued elephants. Their joy and gentleness will stay with me forever.

Khao Sok & Cheow Larn Lake Adventure — Imagine gliding across glassy turquoise water with rainforest cliffs rising all around. Our boat tours, jungle hikes, and floating villa mornings at 500 Rai felt like another world.

Krabi Island-Hopping by Yacht — Four islands, snorkeling in crystal waters, clear kayaking through hidden coves, and an unforgettable sunset with passion fruit mousse in hand.

Phi Phi Islands Speedboat Tour — Maya Bay’s cinematic beauty, playful monkeys on the beach, and the most perfect turquoise water I’ve ever swum in.

Why This Trip Was Different

It wasn’t just the stunning places, it was the way everything was so thoughtfully timed. There was enough free time to wander, shop, and relax between big moments. Ivan anticipated every need, from currency tips to packing advice. Every transfer was private, every guide was kind and knowledgeable, and every hotel felt like an upgrade to the next level.

Final Verdict:
This trip was pure magic from beginning to end. If you want the perfect blend of luxury, adventure, culture, and nature — with zero stress — book with UME Travel (specifically Ivan). And trust me: in Khao Sok, go straight to 500 Rai Floating Resort for both nights. It will be the highlight of an already perfect trip.

This was a last minute solo trip for me to Thailand, from Canada and I worked with Zoe. She was over the top! She was so patient with me, she worked with my budget and tailored everything to my liking. It was all last minute but she made it work! Also my tour guide in Bangkok, her name was Ying, she was AMAZING! She was so knowledgeable and smart and very nice. She made me feel very welcomed and I enjoyed my tour with her. She also recommended to me some delicious Thai food! I would definitely use UME travel again in the future, thank you for the great service!❤️

We started working with Phoebe around 5 months ago when we decided we wanted to go to Thailand. It was my wife and I, and our 2 kids, ages 16 and 12. We started with one of their tours, and then modified almost 80% of it to customize for my family. Phoebe was instrumental! always providing insight and intel on every decision. She was incredibly flexible in changing plans, and remembering small details we had asked for.

To top it off, we had a death in the family the day before we were supposed to leave...in 5 days Phoebe completely re-did our itinerary, and was able to re-book everything, including planning an extra 5 days in Thailand!

Her communication throughout the trip was also amazing. I'd want changes here and there, and she was able to do everything on the fly.

The people she worked with, who were our guides and transport were also fantastic and professional.

We plan on returning to South East Asia again soon, and we will definitely use UME, and Phoebe!

I worked with Dan Li from UME travel. He was awesome and answered all questions promptly. Kept me abreast of what next steps would be.
We had a fabulous trip to Japan, traveling with our daughter who has Cerebral Palsy and uses a wheelchair. We had no problems , everything went as planned. All of the guides and drivers we had were prompt, helpful and knowledgeable.
Upon our return we keep letting everyone that asks about our trip that without a doubt we made a great choice and would use Dan and UME travel again without thinking twice!
Mahalo from Hawaii

This is the second time I have used UME and Amber and I have been extremely satisfied both times. This time she put together an itinerary for my client that really enjoyed through Northern Japan. She was very communicative and listened to all they wanted to see and experience. She provided excellent customer service. My client had a great time.

I found UME Travel on a search engine. In consultation with my daughter, we booked our Philippine trip with UME Travel. They have high reviews and we found no issues at BBB. I am glad we did because our 2 week vacation had been the best we ever had. Thanks, UME!

We have loved using UME travel to Thailand! Amber, our travel consultant has been accommodating in every way. Our guide in Bangkok, Ying, was warm, caring, informative and helpful throughout our stay.
Next we were off to Chiang Mai. Our guide for the city was Poli and again he was fantastic. His knowledge of the city, the ancient temples, and everything Thai was exceptional. He was a wonderful conversationalist and was warm and endearing. The city was gorgeous and the elephant tour is one we will never forget. Our guides were beyond our expectations.

For start to finish our first trip to Tokyo was incredible!!! UME travel made it flawless and stress free from our pick up from the airport to our shopping days and sight seeing. I highly recommend them. I'm going back in a few months and will use them again