UME Travel Avis 

Before booking our family trip to Thailand and Bali with UME, I considered two other agencies as references. From the start, UME Travel and its advisor, Dan Li, impressed me as highly capable and attentive. He responded promptly to all my questions, addressed my concerns, and offered various options for our itinerary. We wanted a blend of culture, history, adventure, and two full days (two nights) at the beach. The key was to find activities that would be enjoyable and engaging for an active 10-year-old. All these aspects were covered, and I appreciated Dan's quick responses at every step.

The strong partnership persisted throughout the trip, especially when things went slightly awry, which I consider the best indicator of a company's true value. We started in Thailand, and that segment went as smoothly as possible. Our local guide, Tanny L., with whom we immediately connected, and the private driver were both outstanding. Everything—from hotels, transportation, airport pickups and drop-offs, food, activities, and sites visited—was excellent, making the experience enjoyable.

When we traveled to Bali, Indonesia, we encountered a minor issue with our hotel bed arrangement. However, it was swiftly fixed to our complete satisfaction. The problem stemmed from a clerical error in the paperwork issued by the local agent, not negligence. I contacted Dan Li at UME, who responded within minutes and resolved the issue promptly. Additionally, the hotel staff were very cooperative and made us feel welcome.

Our second challenge after arriving in Bali was quite sensitive. Our airport pickup guide was friendly and professional, but my 10-year-old grandson and his mom couldn't understand his English, as it’s also a second language for them. I apologize to our initial guide for having to make that request, as his conduct was otherwise appropriate. When I spoke with Dan Li, I asked if a different guide could be assigned, and he handled this request. The next morning, we met our new guide, Puja, and the rest of our trip in Bali went smoothly. I am unsure if "Puja" is the correct spelling of his name.

We thoroughly enjoyed both Thailand and Bali and plan to choose UME Travel for our upcoming trips. They are an excellent agency that truly understands how to create a memorable travel experience and handle any issues that may occur. Thanks to the excellent support from travel agent Dan Li, we never felt alone or neglected. We appreciate your effort and dedication in organizing our trip.

The only change I would make to this trip is the location of our second hotel in Bali. Amnaya Resort Nusa Dua is a nice hotel, but I would prefer one closer to a sandy beach. I take responsibility for this mistake; I should have researched the hotel's location more thoroughly.

Ivan did a great Job planning. Easy to communicate with and very responsive. Great organization on the ground. Everything was timely. Every pickup organized with quality vehicles. Always on time and very friendly Staff. Our guides Clifford and John were great. Experienced and very accommodating.

Everything done to our absolute satisfaction. Travel coordinator, Ivan and Guide, Kyle were very good in providing best possible service...

Im finally back home and would like to share my full review of my Japan Trip.

First, this was a 40th birthday solo trip. This was my first time visiting Asia and had been a dream of mine to come to Japan. Lan was my agent and really did a superb job in getting my needs met.

I gave her a budget and she was able to find the right itinerary for me. I have no complaints and for the 9 days I was there, I had a very fun filled trip.

The hotels she booked me at were all in great locations. Especially in Osaka, my hotel was very close to Osaka Castle.

When it came to my private walking tours, my first was with Tao. Tao arrived early took time to let me get cash for the day, and helped me understand the subway system.
We went to this beautiful park, did the famous Shibuya Crossing, walked briefly through Harajuku, and got a chance to learn about each other. We bonded over liking Star Wars.
Tao was professional, yet laid back, and very informative. Having him as my first guide really set a good standard for th8s company.

Our drivers (Lin and Kris) for the Mt Fuji and the Kyoto/Nara day trips were amazing. I appreciated their safe driving and patience. Lin was amazing for letting me sleep and not making a fuss about it and Kris took the time to find me when I got turned around trying to find the car. I believe they both work for Gogodaytravel!!

My last private tour guide, Yuya was very knowledgeable about the temples we visited and of Osaka Castle. I enjoy learning about history and having him as my guide really was informative. I got a brief history about Osaka Castle, the 3 time capsules located on the grounds, and over all Osaka mannerisms and culture. He was sweet to let me stop and buy things at the local shops, or when I wanted to collect my commemorative stamps.
The moment that really got me was when right before my boat tour, I met his supervisor (David) and he gave me a gift my agent (Lan) got me for my birthday.

I think that was so nice of her and really "put the cherry on top" of an already great trip!

I will absolutely book with this company again.

Other highlights: I liked I was booked at a LGBTQ friendly hotel in Oskaka.I am not gay but I am an Ally and knowing there are safe spaces like these is comforting and I will tell my friends who look for accommodations like these.

I was not over booked with activities but just enough to make the trip worth it. My two free days in Toyko and Osaka were just right.

I didn't know I would be set up with an e-sim. I already had one bought before my trip, but I like that extra perk in my package.

The communication between me and my agent Lan was top tier!! Please give her (and everyone who worked during my trip) a bonus or raise. They all worked hard and were complete professionals.

I hope to encourage more of my friends to come to Asia and book with UME.

Please check my IG page for pictures (supawhirl)

Thank you again Lan for my memorable trip. 🫶🏾

Our guide Monchai and the driver Sumnock were exceptional! They gave us full days of their attention to details about temples and the importance of the respect and the culture of Thailand.
We were not satisfied with the Pure 11 hotel, however. It had good friendly staff, however, the accommodations were a bit poor.
It appeared to only serve breakfast. The restaurant showed they were open till 6 PM, but we never found it open after our afternoon returns to the hotel.
Although you saw a bar menu, there was no bar open to visit, Just a refrigerator containing beer and soft drinks which you needed to take out of the refrigerator walk to the reception desk and pay for it.
Hope you change this for future tourists

Our experience was great! Communication was always very clear, on time, and consistent. Felix was always very helpful answering any questions or providing suggestions for restaurants. I loved that even when our trip was already booked and paid for, Felix continued to check on us throughout the trip to make sure everything was going smoothly and that we were enjoying ourselves. All our guides and drivers were very nice and attentive! All of them were very good at explaining the sites, history and even taking pictures of us to help us capture memories! The location of the hotels were great, very close to transportation and stores near by. All the hotels were clean and great staff! We loved the culture, sites, food…everything about this trip was wonderful!

We were a group of 10 from various places in the US, including 1 from the UK who took a private 11-day tour starting and ending in Osaka custom-planned by Lan Liu with UME Travel.
The communication throughout the tedious planning stage was exact and excellent. Lan was responsive and accommodating. We especially appreciated her "staying with us" throughout the tour, stepping up to assist whenever needed. Her team of 2 professional guides was knowledgeable and enthusiastic; comfortable transportation was provided by 1 very calm polite driver. Lan was even willing to adjust plans along the way, and it was clear the plan was built for a premium experience....and it was.
Thank you, Ms. Lan Liu....looking forward to our next jou

Felix from UME travel was awesome. He was very accommodating to our needs before and even during travel. He kindly made some travel adjustments while we were traveling to Japan. He even gave us some extras with no added fees. Accommodations, guided tours and travel assistance or all done with no stress on for our group.

My wife and I had a fantastic visit to Japan with the help of Carrie Tang and UME Travel. Everything went smoothly from start to finish with the considerable insight and experience of the UME professionals.
We loved staying at the InterContinental Tokyo Bay hotel which was very comfortable and had delicious morning and evening buffets.
One of the many highlights of our trip was our travel to Mt Fuji which we caught on a clear day and was just beautiful.
That evening we stayed at a very classy authentic Japanese hotel (Fuji Onsenji Yumedono) which even included our own hot soaking spa with our room.
The authentic Japanese breakfast we had the next morning was quite the treat.
I want to thank our two very skilled UME guides (Lynn and Jessy) and our driver (Alex) during our visit..
My wife and I had a terrific time during our visit to Japan with the considerable help of Carrie Tang and the UME Team.
They made our Japanese experience a trip of a lifetime.

20-Days Vietnam and China Private Tour
March 2026

Our Asia journey began with a WhatsApp message from UME travel advisor Dan Li, offering to assist with our travel plans. Curious about his background and the agency, I asked for more information. He quickly provided detailed credentials, introducing a China-based travel company that specializes in customized trips throughout the Asia-Pacific region.

From the outset, Dan made an effort to understand our preferences—our budget, travel style, and any limitations. My girlfriend and I specifically wanted a private tour to avoid large crowds and the typical group travel experience, especially shared meals with other tourists. Dan carefully crafted an itinerary that aligned perfectly with our expectations, guiding us through each destination and option.

We started planning about six months in advance, and throughout the process, Dan was patient, attentive, and thorough. He walked us through every step, from booking to final payment, even suggesting ways to save a few hundred dollars by using a bank wire transfer. He also provided detailed contact information for local representatives at each destination, which gave us great confidence.

Our 20-day trip took us from Los Angeles to Ho Chi Minh City, Hue, Hoi An, Hanoi, and Ha Long Bay in Vietnam, followed by Chongqing, Fenghuang (Phoenix Ancient Town), and Zhangjiajie in China. The itinerary included nine accommodations, three domestic flights, and two high-speed train journeys within China.

During the trip, we were supported by several excellent local guides—Mr. Khai, Mr. Ky Nguyen, Mr. Leo, Ms. Amy, Mr. Smile, Sally, and Ann—all of whom were knowledgeable, professional, and fluent in English. Every detail was thoughtfully arranged, making the entire experience seamless and enjoyable.

We were extremely impressed with the level of service provided by this agency. I would highly recommend them to anyone planning a trip to Asia and would gladly use their services again in the future.

First time using UME Travel and was very satisfied. Agent Dan Li was quick to respond and was accommodating to changes. Our 9 days travel was seamless. Look forward to using UME again.

I had a great experience. The travel agent Amber was able to help me plan my trip even put in details about food districts that were amazing. Going to all the shrines was great the views from them were breathtaking. Going on top of Shibuya sky was incredible a little scary because of the heights but the view was breathtaking . The boat ride tour I did for Mount Fuji was fantastic overall the experience was amazing. 10 out of 10 I would go again except for maybe longer it was just an amazing experience.

We just finished an amazing trip to Japan. Our trip organiser Eva Wang did an amazing job with our itinerary. We also had very good guides along the way with special shout out to Ms Hikari( Osaka/Kyoto), and Ms Lynn( Tokyo). Drivers (Mr. Han, Mr. Lee). The attention to detail with the plan was remarkable. We look forward to our next trip with UME travels.

Our driver was amazing!
It was a delight to see him every morning!!

As always, Amber and her team did a fantastic job. This time I took a more hands‑on approach with planning and had them help with booking trains and tours in Seoul. I do wish they offered tour options in Busan and some of the smaller villages, but I was able to find things through Viator and TripAdvisor for those areas.

My Seoul guide, Sally, went above and beyond. She shared history, culture, food, and even suggested great add‑ons like the Lotte World Tower, which I hadn’t planned on visiting. I really appreciated her taking me to the viral Netflix mung bean pancake spot—definitely not easy to navigate if you’re not local or don’t speak Korean.

Mingnan, the driver and main contact for my tour, was just as great. He reached out well in advance on WhatsApp, kept me updated throughout, and even helped with my VAT refund at the airport. From the moment I arrived to the moment I left, he was there. I especially appreciated him coordinating all the transfers—always the trickiest and priciest part of travel, especially with how far Korean airports are from the city.

Our travel experience in Japan was fantastic. Everything was planned with consideration and care. Amber tailored each day of our journey to meet our needs. The trip exceeded our expectations. I recommend UME travel and if possible, try to work with Amber.

I had an amazing time nothing like i imagine it would be every sec n min.my tour guides we're very helpful and understanding and they help me look and find things I was looking for to buy or to shop or good places to try some food and some Delicacies or some traditional Japanese food. I can't wait to play come back again to Japan and maybe do some motorcycle and some more stopping and try some more good food.

We had a great experience seeing Bangkok with Mr. Win as our guide. He and our driver were great, easy experience and UME travel covered every detail.

We had not used Ume travel before. Our experience was excellent. Our representative, Amber, fore filled all our requests and made great suggestions. We spent a month and visited 5 Asian countries. The guides, drivers and hotels were excellent. We loved this holiday and thank you Amber and Ume Travel.

We have had a wonderful experience with UME! Our tour guides Mr. Note and Sam Mr. were very kind and knowledgeable. All of the drivers got us to the locations smoothly. We liked that there was a lot of flexibility with adjusting the tour to suit our interests. I would recommend to other first time Thailand travelers.