Unbeatable Bathrooms Avis 

Absolutely shocking customer service. They haven’t sent my order, and are now ignoring emails, online chat and phone calls. I’ll be asking my bank to organise a refund because I don’t think my order will ever be fulfilled. Sadly I’d suggest not ordering from this company.

This is a scam business. They do not reply to emails or phone calls at all. I have ordered something from them and have lost hope of receiving it. Just read the other reviews. Do NOT use this company.

Paid for shower tray over three weeks ago, still not arrived and no communication from company. Have tried calling, email, webchat but can never get a response.
Not sure if they have gone bust??
Had to raise a claim via bank but could take months to get money back.
If they are still trading I would suggest a name change to Unbearable Bathrooms as this has certainly been my experience dealing with them!
Do yourself a favour and shop elsewhere!

They took the money and never delivered the goods. There's no customer service, phone goes on answering machine, after leaving lots of messages still nobody contacted me. Belive it's a scam company

Ordered a bath weeks ago and still have not heard anything. No word from customer service.

placed an order on 04th June, its now 10th June and still waiting for delivery, no ETA supplied. have tried to call them a dozen times but they have not answered, have emailed and received no response.

AVOID AVOID AVOID!

Order placed. Parts supposedly being delivered from Germany. Waited over a month and nothing arrives. Spent a week, calling every day unable to speak to anyone. Eventually get through and parts are supposedly in warehouse and shipped immediately. Parts failed to arrive. Requested refund. Refund failed to arrive.

Seriously, use a reputable company with acceptable customer service. Anyone other than Unbeatable Bathrooms!

I ordered a sink over 10 days ago and heard nothing. I have emailed and left voice messages and had no response. I am really worried this company is a ghost company and have lost my money.

Ordered a bath on the 5/6/24 that cost me over £600. A week later i got an email stating the bath had to be ordered from roca which would take another 7 days. I said that was fine. Im still waiting its now the 20th. I have sent 2 emails with No response and I have someone coming to start ripping my bathroom out to start to put a new one in

Should be named Undependable Bathrooms

No delivery, no answer to communications, no customer service at all.

Have contacted credit card company to get a refund.

I can only judge on their ability to answer the phone or get back to me. As they did neither with me trying on many occasions I can only give 1 star. That said, looks like I had a lucky escape after reading reviews and I guess they do not answer the phone as they think it will be a complaint call.

I had a really poor start to my customer experience with Unbeatable Bathrooms. Basically I didnt hear anything from them for a week or so after my order was placed, until I complained on here, however from then on Adam really stepped up his game and provided great customer service. My order arrived swiftly on the day I was promised it would arrive and I'm very happy with it.

Ordered shower head 1 month ago. No updates, not answering phone or emails. I’ve had to raise this with bank, trading standards. A very disappointing service.

No goods
Stole my money
Can't get in contact with them

Purchased Brulington Dark Olive Cabinet for £346, they didnt have it in stock and never would as it was end of line, but web site still took the money online, unable to contact by phone, never answers and numerous emails, no reply,
I have now had a refund, I think they need more staff to manage the phones, it would improve their rating massively, 1 person in the showroom cannot deal with customers in store while dealing with online queries.

Unbeatable Bathrooms got in touch with me after I posted my negative review on Trust Pilot to tell me they’d refunded my money in full.
A few days later the full amount did arrive in my bank account so I didn’t need to ask my credit card for a refund.
Adam ( the owner) rung me that day to apologise for all the inconvenience.
If I was to buy from this company again I would ring Adam first to ascertain whether there were any problems .

I've orded from this site bathroom goods worth nearly 400 pounds. It have been 3 weeks and I still haven't recived items. I've emailed them few times and try to phone them but there is no response.
I've checked reviews of this company and there is plenty of people in same situation as me.

Wish I had read these reviews before buying from these cowboys. Paid but have heard nothing since - no item and no reply to my messages and phone calls.
A scammer, I think, my advice is to STEER WELL CLEAR. Wish I could have paid by PayPal or something with some comeback.

I can vouch that I was tempted both by the competitive pricing and scope of products offered by this company. I sought advice on one or two items by calling the customer helpline and spoke to Adam who apart from being very knowledgeable is also really most obliging. I will not hesitate to further purchase in the future. A most satisfying experience; the advertised products are very competitively priced and good quality too also with free and fast delivery, securely packed too. Thanks Adam-Unbeatable Bathrooms!

I had an issue with two toilet frames I have ordered 8 months ago but couldn't open the second item for 8 months. When my builder checked the box after 8 months of delievry we noticed that the frame was missing but only the internal tank. I called Unbeatable Bathrooms and explained the situation. Adam was incredibly helpful and he managed a new delivery within an hour with no extra charge.
If they keep the communication strong and help their customers, this company can make an achievement.