UPDATE: The company eventually answered my emails and gave me detailed instructions on how to return my items. Assuming they refund me, I will be satisfied. 🤞🤞🤞🤞 I’ve been trying to tell them... Voir plus
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Lisez les avis des autres
Underwear arrived as expected and is cotton, but the item; long, shorts type underwear, fits very poorly, no shaping, so goes down at waist and up thighs at the back. Legs are finished with a bulky, t... Voir plus
I bought a very nice lightweight Dressing Gown for my husband but it was too large. I packed it up very neatly and returned the same day received. The return via Royal mail was quite easy to complete... Voir plus
The sports bra is a perfect fit, exactly as described, and very comfortable. I tried it out by wearing it for two consecutive 18 hour days, the second of which was very energetic including dance perfo... Voir plus
À propos de l'entreprise
- Magasin de vêtements
- Magasin de vêtements pour enfants
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
À propos de undercover.co.uk
Écrit par l'entreprise
Welcome to Undercover, where comfort meets sophistication in the world of sleepwear and underwear. At Undercover, we believe that the foundation of a great day starts with a great night’s sleep, and that begins with what you wear to bed.
Our journey began with a simple mission: to revolutionize the nightwear experience by combining luxurious materials with timeless designs. We understand that sleep is essential, and so is feeling good in what you wear. That’s why we meticulously craft each piece using only the finest fabrics, ensuring that every garment is not just a treat for the senses but also built to last.
Our collection ranges from elegant silky pyjamas to cosy cotton sets, each thoughtfully designed to cater to your individual taste and comfort needs. We take pride in our attention to detail, from the delicate stitching to the perfect fit, so you can unwind in style.
What sets Undercover apart is our commitment to quality and customer satisfaction. Our dedicated team is passionate about delivering not only exceptional products but also an exceptional shopping experience. We strive to ensure that every interaction with us is seamless and satisfying, from browsing our website to receiving your beautifully packaged nightwear.
At Undercover, we’re more than just a brand; we’re a promise of quality, comfort, and elegance. Join our community of satisfied customers who have discovered the difference a good night’s sleep can make. Thank you for choosing Undercover, where every night is an opportunity to indulge in pure comfort.
Sleep well.
Shop NowCoordonnées de contact
Unit 2, Bromfield Commercial Park, CH7 1HE, Mold, Royaume-Uni
- 01352 752100
- info@undercover.co.uk
- undercover.co.uk
4,6
Excellent
684 avis
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Poor sizing and not at all soft…
Poor sizing and not at all soft material. Wasted money as even though I did not try on, they were just compared with existing items I cannot return them. Would not buy again.
29 octobre 2025
Réponse de undercover.co.uk
Hi Pamela
I am sorry to hear that you are not happy with your item. I have had a look through all of our messages and I can not see any correspondence from you regarding this. If you could please contact our customer service team on help@undercover.co.uk regarding this so we are able to provide a suitable solution for you.
Kind regards
Vikki
Beautiful dressing gown
Beautiful dressing gown, Lovely fabric, unusual. I would buy again from the company. Thanks. Shirley. Smith,
28 octobre 2025
easy to order and came on time.
27 octobre 2025
Brilliant company to deal with
I really carnt state how professional this service is as they went out of their way to help me when I lost their contact number.
My order was processed immediately. I would state the staff were not only helpful but very professional. Thank you
10 septembre 2025
Nice product, fast delivery
Really nice product (I ordered a zipped dressing gown for a present for a neighbour), and it arrived really quickly. Would recommend this company.
29 septembre 2025
Excellent service recent order was acknowledged…
My recent order was acknowledged quickly and I was kept informed of the progress of the order. It was delivered within a few days so I can recommend the company highly.
27 septembre 2025
Prompt delivery
28 septembre 2025
Second time of shopping with Undercover…
Second time of shopping with Undercover and will definitely be back. Quality is excellent as is the communication and delivery Prices
are very good too. Thankyou
27 septembre 2025
Product as described
Product as described, prompt delivery, would use Undercover again
17 septembre 2025
Prompt service and delivery.
16 septembre 2025
Short delivery time
Short delivery time. Easy to order. I've tried two sizes and just chosen a third bre in another colour
22 septembre 2025
Delivered on time and product exactly as ordered!
Easy to order, good follow up with delivery date. Came on schedule and lovely product, exactly what I ordered
17 septembre 2025
A smooth transaction and delivery
A smooth transaction and delivery. Pyjamas exactly as described. Summer weight as I preferred. No probs. Would happily deal with retailer again.
14 septembre 2025
Réponse de undercover.co.uk
Hi James
Thank you so much for your kind words and positive feedback! We’re thrilled to hear you had a great experience. We did notice that you left a 1-star rating, which might have been unintentional. If that was the case, we’d be so grateful if you could update it to reflect your experience—it really helps our small business. Either way, we truly appreciate your support and hope to see you again soon!
Kind regards
Vikki
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