Understood Care Avis 267

LeKeisha is very helpful, professional, knowledgeable and empathetic. I really like and appreciate the information and willingness to help me and family.

I like Samantha! We are just beginning and it is a process to get me situated but I’m confident we will work together to achieve the goal.

She is Right on Time and Very Dedicated and Committed to Helping Me and She’s Has a Delightful Personality

Caring,kindness and focus on my concerns and well-being with follow up and encouragement
She is wonderful and dedicated.

she is a very nice person and I thank her for her help

The verbal communication was not good, nor the text. It seemed very repetitive. There was definitely a language barrier. I found most resources myself while she"left messages" for almost everyone and said they didn't call her back. There was one very unfortunate mishap that I won't even go into unless it's verbally with a supervisor. Very disappointed in the service. However, the Advocate Manager, Amanda, was very understanding and helpful. When I went to her with my concerns, she took swift action to help me. Thanks Amanda! FIVE ⭐ for you!

I have Jennifer and she is the best one to work with she is always so cheerful and understanding and I can tell she really cares she's went above and beyond for me had to cancel an appointment due to me being sick and she was able to take care of that rite away I love Jennifer and love talking to her

I want to get moved faster than we are moving

Mrs.Shalana is the best patient advocate that you got working with you because she is a woman of her words she understands how to handle patients with different situations I Angela Moore loves Mrs.Shalana she has a good attitude with patients

Donald, from understood care. Has been the most outstanding advocation for my mother who deals with a very needed basis disability. I highly recommend his and their service to anyone in need of the help! Thanks so much.

Yes I love Shannonn she help me get my snap benefits reinstated

Andrew has been amazing. Pleasant to talk and he listens.

Sasha has been the perfect helper, she is timely, accurate,courteous and patient Sasha has a friendly tone Iand mannerism.
She ask the right questions to me think and she does l a follow up on the info I have given her. I Liked working with her.

When i was down and out
They came through with
Multiple resources to help me
I WAS FEELING MIGHTY LOW
😭💔

I've been dealing with Jade she is fantastic,I don't know what I would do without her. I give her 10 stars for her AAA service.

I think this girl is great. She has called me for follow up right on schedule and is very empathetic to my needs.

I have had a wonderful experience working with Hannah. I needed help getting my light bill paid and she gave me the names of different organizations that I could look into to get it taken care of. Im happy to say that I was able to get the help that I needed Thanks to Hannah!!!!

The company listened patiently to all of my many needs and were very reassuring and helpful in providing a specialized advocate. She has been extremely helpful and is always available for me whenever I need help with any of my extensive medical issues. She makes me feel safe and understood. I don't know what I ever did without her! Thank you so much!

Mitchell did an awesome outstanding job as my advocate she went above and beyond in every way in helping me out in all my needs she was was there for me all the way and then some 82nd Airborne all the way and then some thank you Mitchell and God bless you 🙏 !++++