I have been using Universal Drugstore for several years and found it reliable. For the past year or so, however, it rivals the Keystone Cops for organisation and reliability. I have bizarre email trai... Voir plus
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Lisez les avis des autres
I'm fairly new to your system. Everything -- info was clear & easily accessible. Directions good. Having to fax a copy of bank ck difficult for me and an extra step as I cannot fax. Easy for others, I... Voir plus
L'entreprise a répondu
I don't order from UDS often but the medicine I do order comes from another country. UDS personnel have always been very professional and helpful. Since my medicine comes from across the pond, it t... Voir plus
L'entreprise a répondu
Universal Drug Store is extremely professional and very good with communication. Every time I have a question or concern, I get a quick and full reply. If I call, I get a live person who resolves any... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Are you looking for a reputable online pharmacy you can trust? Read Universal Drugstore reviews here.
Coordonnées de contact
Etats-Unis
- universaldrugstore.com
4,2
Bien
1 k avis
N'a pas répondu aux avis négatifs
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Customer service abysmal.
I have been using Universal Drugstore for several years and found it reliable. For the past year or so, however, it rivals the Keystone Cops for organisation and reliability. I have bizarre email trails with multiple mistakes. The service has been so bad that I considered having one of my staff deal with them on behalf of my patients - they all refused! I am going elsewhere.
4 septembre 2025
Avis spontané
Poor customer service
Poor customer service. Wrong address was used by Universal Drugstore and my medication was returned to Universal Drugsotre. Upon calling this company, I was informed I would have to wait AGAIN for the pharmacy to fill my prescription AND the 2-4 weeks shipping! They only ship USPS. I was a customer for about 11 years. I will be changing pharmacies and I would advise against this company if you order medication you need in a timely manner.
17 mars 2025
Avis spontané
Shut down ?
Placed an order in July (to be shipped to Italy). Package has not arrived yet. They did not provide any tracking number. I'm trying to contact the customer service but number seems not working. Also the website is gone.
14 octobre 2024
Avis spontané
I was looking to be a new customer but…
I was looking to be a new customer but it says I'm blocked by Cloud flare and it seems like quite a few people have this problem. Why is this? I have emailed with the cloud flare # and are yet to hear from someone.
18 septembre 2024
Avis spontané
The website is blocked by Cloudflare…
The website is blocked by Cloudflare and will not allow access to your website. When will this be cleared up?
28 février 2024
Avis spontané
Réponse de Universaldrugstore
Dear Derril,
Thank you for leaving us the review.
We are sorry to hear that you have had this experience with the website. We have sent you a request to locate your account.
Thank you for your business.
Management must have totally changed
Management must have totally changed. I've used this pharmacy for years. The form of Rx supplied here comes from Britain, and is different from the form available in USA. I've been trying to speak with a pharmacist to find out what the Rx directions sent from my doctor are, and whether the British form of the medicine will allow me to comply with those directions. The customer service reps cannot transfer a customer to a pharmacist, but has to leave a message. I did that, and got no reply for 48 hours. I called again, and got a voicemail from the pharmacist, with a return phone number. A call there went into voicemail, but "the user's mailbox cannot accept further messages." I called the main number at 7:30 pm Eastern, and the supervisors had already left the office, so my call could not be transferred to them. Terrible customer service, and THIS IS NEW.
7 juillet 2023
Avis spontané
Réponse de Universaldrugstore
Dear Perry,
Thank you for leaving us the review.
We are sorry to hear that you have had this experience with the order. We have sent you a request to locate your account to help you further.
We hope that your next transaction would be better.
Thank you for your business.
Réponse de Universaldrugstore
Dear Phyllis,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Great job and follow-up
Great job and follow-up! I always recommend you to friends & family.
9 février 2023
Réponse de Universaldrugstore
Dear Robert,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
My order finally arrived from the UK…
My order finally arrived from the UK for my Premarin. Several calls to Universal Drug Store were always assuring that my order would arrive by February 11. And it did !!! Thank you❤️
3 février 2023
Réponse de Universaldrugstore
Dear Kathleen,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Great if you like not ever getting your order.
They sat on an order I needed badly for 2 weeks. I contacted them numerous times. They kept telling me it was going to ship but it never did. Right after placing the order I also got the credit card I used for payment stolen. This company used to be great but now it seems to be broken and worthless. Cancelled the order and my account. AWFUL.
4 février 2023
Avis spontané
Réponse de Universaldrugstore
Dear Jim,
Thank you for leaving us the review.
We are sorry to hear that you have had this experience with the order. We have sent you a request to locate your account.
We hope that your next transaction would be better.
Thank you for your business.
Superb Customer Service
I have been using Universal Drugstore for the past 5 years now, and am always, totally satisfied with their promptness, professionalism, and excellent customer service. I will continue using them throughout the years.
13 février 2023
Réponse de Universaldrugstore
Dear M. Foster,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Réponse de Universaldrugstore
Dear Bobbie,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Customer Service people are always…
Customer Service people are always helpful. I am notified when my meds are about to run out.
12 février 2023
Réponse de Universaldrugstore
Dear Sandra,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Easy order, quick delivery …
It is easy to order and my medication arrives in a timely manner.
11 février 2023
Réponse de Universaldrugstore
Dear Melinda,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Réponse de Universaldrugstore
Dear Judi,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Polite and prompt service
12 février 2023
Réponse de Universaldrugstore
Dear Richard,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Quick shipping
12 février 2023
Réponse de Universaldrugstore
Dear Mag,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Réponse de Universaldrugstore
Dear Bob,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Réponse de Universaldrugstore
Dear Cheryl,
Thank you for leaving us the review.
We are sorry to hear that you have had this experience with the order. We have sent you an email to follow up, kindly check on it.
We hope that your next transaction will be better.
Thank you for your business.
Shipping any product including…
Shipping any product including prescription medications if frustrating these days with product shortages and transportation delays. But UDS is very good about keeping you informed and filling your prescriptions
11 février 2023
Réponse de Universaldrugstore
Dear Jerome,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
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