Universal Windows Direct - St. Louis Avis 65

I would give a good review for the service, but I can’t because of how the company has treated me since. We took their bid and they did a good job with the windows and we are happy with them. Since that time they are spam calling multiple times a week for years, including during weekend hours and evening hours from ever-changing numbers. I’ve asked them to stop multiple times and they won’t. The last representative even apologize for the continued calls and then launched into his sales pitch anyway. That isn’t how you should do business.

I originally chose Universal Windows Direct based on a positive interaction with Darren, who was knowledgeable, friendly, and emphasized the company's lifetime warranty. We decided to move forward with a window installation on March 15, 2023, despite the higher cost, because of this promise. The installation itself was excellent, but after a few months, the clasps on the windows began to fail. A technician replaced them at no charge, which was in line with the lifetime warranty.

Encouraged by our initial experience, we decided to contract with Universal Windows for siding on June 19, 2024. Brandon, who handled the sale, again reassured us that the same lifetime warranty would apply, with no fees involved. While there were some delays and scheduling hiccups, we were willing to overlook those as we wanted the job completed.

Unfortunately, the siding installation on September 12, 2024, was a major letdown. The installers faced communication issues, cut our cable line (disrupting my work), and rushed through what should have been a two-day job, finishing it in under 8 hours. Within a day, the siding began to detach. Additionally, there were holes under the sunroom, trash left in both my yard and my neighbor's, and missing flashing. When I raised concerns, the installers' only response was "it’s not in your contract"—which was incredibly frustrating.

A technician came out and suggested a full reinstallation, but when work was done on January 2, 2025, only the loose pieces were nailed back up, leaving the job looking poorly done. By January 28, 2025, the siding had detached again. Another technician came out, but once again, only nailed it back up.

The real shock came on March 19, 2025, when I was informed about a new $149 service fee. This was in stark contrast to the terms of our original agreements, which had no mention of service fees. I was told the siding would not incur a fee because I was still within the one-year warranty, but my windows would be charged since they were outside the warranty period. However, my window agreement never mentioned a service fee, and the siding agreement stated that such a fee would only apply if the damage was outside the warranty coverage.

When I raised these issues, I was told that the company could change the terms of the warranty at any time. This felt incredibly unethical, as I was never informed of these potential changes at the time of signing.

In conclusion, while Universal Windows Direct initially seemed like a solid choice, the ongoing issues, poor quality of work, and changes to the terms of the warranty have left me deeply dissatisfied. I would caution potential customers to carefully review all terms and conditions before moving forward with this company.

This was an awesome experience.
The windows are amazing.
I will definitely use universal windows on my next project.

Crap quality install. Wish I could attach photos. Truly horrible.

Love the window

The guys that installed were great. Very hard workers and very knowledgeable. They put in long days and made sure we were happy

We had an overall great experience with UWD, from the initial friendly in-home meeting explaining how things work and answering all our questions, clear communication throughout the process, and finally the installation of a great looking new sliding door that we’re happy with how it turned out. We would highly recommend using them.

The crew worked hard, and windows looked very nice at end of installation, Iwas disappointed with the large gaps there was around the new windows, but while watching them they seemed to do a good job of sealing up any gaps the windows had, overall for now I believe the windows will do the job of keeping warm,and cool air in the home, cosmeticly the windows look much better than the original windows.

Chase did an amazing job measuring our windows and door!

Chase was very thorough in assessing our issue. He showed understanding and concern. Thank you!

Jim H was on-time, efficient and very personable. He was thorough with his measurements and explanations. I would highly recommend.

Jim Harget was very nice & pleasant. This is the second time he had been in my home

Jim H was very punctual, nice and very attentive. He had great attention to detail and gave me peace of mind with his knowledge about windows. I’m looking forward to having my new windows installed.

Good morning, Chase was prompt and delightful. It makes it much less stressful when you communicating with someone who is extremely calm and polite, you’re blessed to have him. He showed me the upstairs sash needs to be pushed up in order for it to have something to grab and lock. He did look at the kitchen casement windows and said that they can pop during temperature changes and not to worry unless it gets absolutely out of hand. He was going to bring up the Channel on the kitchen window it looks a mess. So if you could get back with me and assist us with that, that would be great! It doesn’t look right. So if you guys could maybe handle that that would be great. Thank you. !

From the consultation to the installation, Windows Direct was awesome. The consultation was thorough and informative and nothing was hidden or left out. The windows came in quickly and installation happened in the blink of an eye.

The crew was polite, careful about their work and cleaned up afterwards.
My only "complaint" is that I don't like the window stickers that came on the new windows. They are extremely difficult to remove, they come off in shreds, and I'm going to have to take a razor blade to scrape them off.

excellent experience from sale to install! sales guy is great, install crew was wonderful. Cleaned up and worked fast!!!

Jim was not only super nice and congenial but his knowledge and professionalism in this business was excellent and answered every question I had. The most important to me dealing with any business is that not only are they knowledgeable about the product but that they truly care about you as a person not just because I ‘bought’ something. From the phone calls to customer service to meeting with Cori who told me about the windows and also went over every concern I had but also
Jim H who came to measure and answered all my questions concerning measurements and other concerns. They truly showed concern for me as a person and not just as a ‘buyer’.

Our installer, Jordan E., was a very efficient, experienced craftsman. Very pleasant individual who exceeded our expectations.

Don & Ann Walla

The installers Bob Johnson team did a great professional job installing my storm door.