Unplugged Cabins Avis 

207
•
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

We thoroughly enjoyed our stay at Russell! The cabin was cosy, clean and well equipped, with lovely views and a wonderfully secluded feel that made us feel completely emersed in nature. The com... Voir plus

Noté 5 sur 5 étoiles

The amazing location and scenery. The space in the cabin was well thought out and not cluttered, it was clean and provided us with everything for our stay. The digital detox was exactly what we neede... Voir plus

Noté 5 sur 5 étoiles

We booked Willow fairly last minute but everything was perfect - the cabin was well thought out, a great location and great directions too. I would highly recommend Willow, near Pooh Bridge and Pooh C... Voir plus

Noté 5 sur 5 étoiles

We really enjoyed our stay at ‘Otto’, cabin in the woods in the beautiful Hertfordshire countryside. The distant sound of sheep, morning birdsong, watching the fox running across the mound from my bed... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Logement meublé

Écrit par l'entreprise

Beautiful off-grid cabins to help the always-on switch off


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

207 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(207)

62 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Unplugged Cabins are the best!

Unplugged Cabins are the best! We stayed in Stanley and will never forget the experience. It was so lovely to get away in nature and be totally off grid.

The cabin was so cosy and all of the details made our stay so special. From the sleep cassettes to the coffee and the lovely luxurious sheets. We could have stayed forever and can’t wait to come back

10 novembre 2024
Avis spontané
Logo de Unplugged Cabins

Réponse de Unplugged Cabins

Hi Jen, Thank you for the fantastic review of Stanley!

We’re thrilled to hear you had such an unforgettable off-grid escape in nature. It’s wonderful that the cozy cabin, sleep cassettes, coffee, and luxurious sheets made your stay so special!

We’d love to welcome you back for another memorable adventure soon.

Best, Jordan

Noté 5 sur 5 étoiles

Amazing experience (Reggie cabin)

We stayed at Reggie cabin in Herefordshire and had everything we needed and more. First of all, switching off your phone for 3 days is something EVERYONE needs to do a few times a year. In terms of the cabin, it was so spacious (even for me who's 6ft 5), warm and secluded. We went to a local supper club at Under the Nut Tree which was amazing (defo visit if you go on a weekend) and also the wild sauna and swimming lake at Dragon's Gate. The views from our walk to Garway Hill were amazing and very easy to follow on the map.

Highly recommend to anyone!

31 octobre 2025
Avis spontané
Logo de Unplugged Cabins

Réponse de Unplugged Cabins

Hi Sam, Thank you for the amazing review of Reggie!

We’re thrilled to hear you had such a fantastic experience in Herefordshire, fully embracing the digital detox and enjoying the spacious, warm, and secluded vibes. Sounds like your adventures to Under the Nut Tree supper club, Dragon's Gate wild sauna, and the stunning Garway Hill views were highlights!

We’re so glad you found the map easy to follow too. We’d love to welcome you back for another refreshing escape soon.

Best,
Jordan

Noté 3 sur 5 étoiles

Stayed in Woody

Stayed in Woody.
Location was good, it was secluded and quiet. However getting to the location meant going up a farm track and through a total of 5 farm gates, most of which were closed. This was ok as the weather was fine but I would not want to do this in poor weather and we left the site couple of times a day.
The cabin itself was a good idea and layout works however there were several issues;
- the parking for the cabin was under oak trees which meant constant acorns falling on my car. Not very well thought out and lucky no damage that I could see has been caused.
- the toilet absolutely reeked. Yes it is a compostable toilet but they shouldn’t smell like that.
- you pay the equivalent of £140 a night to have no heating and essentially get charged extra for heating. The log burner is the only source of heating and they give you enough kindling and wood for one night and then want to charge you £20 for more. This should be included in the price. No where else would you pay for a room or cabin and an additional extra is heating. Because there is no regular dry heat source in the cabin it constantly had a cold damp feel about it. Both my wife and I have come away from the location ill and the damp has probably contributed to this. If the log burner is going to be a novelty then you need to think how to keep the cabin dry and liveable. The window in the bathroom was black from rot and mould.
- it wasn’t the cleanest. There was toothpaste spit all up the blind in the toilet. The log burner was full of ash and wood. The blinds by the bed were dirty and broken. We had to wash up items first to be able to use them as they were dirty.

Overall i liked the idea and concept of these cabins but cleanliness and execution needs to improve. They make them picture perfect for Instagram but then don’t maintain them to that standard.

14 octobre 2025
Avis spontané
Logo de Unplugged Cabins

Réponse de Unplugged Cabins

Thank you for taking the time to share your feedback Lauren. We’re glad you enjoyed the peaceful location, but we’re really sorry to hear about the issues you experienced. We have a member of our HQ team visiting the cabin for a full inspection this week, as your comments about cleanliness are most concerning and certainly not what we expect for our guests.

And apologies for the acorns - we're in a 'mast year' which means there's an unusually high number this year!

With regards to the heating of the cabins, we really appreciate your thoughts on this. We charge a nominal fee for unlimited access to our on-site log store, though guests are welcome to bring fire supplies from home or to stock up at a local shop.

We'll work hard to ensure that everything you've raised is addressed and do hope you might consider giving us another go in the future!

Noté 5 sur 5 étoiles

Cozy gem!!

We stayed at Bella for 3 nights and it was lush, situated in the woodlands with great views! The cabin was well stocked and very cozy, would defiantly stay there again but also feel inspired to try a different Unplugged location.

4 octobre 2025
Avis spontané
Logo de Unplugged Cabins

Réponse de Unplugged Cabins

We're thrilled to hear you enjoyed Bella! She's one of our newest cabins and so it's great to hear she's proving a hit already. We'd love to welcome you back for another Unplugged escape in the future - feel free to reach out if you need any help choosing what cabin to visit next!

Noté 5 sur 5 étoiles

We had an amazing stay at Russell

We had an amazing stay at Russell. After a few days of travelling Cornwall we came to stay at the cabin and immediately switched off from the time we arrived. The view is unbelievable and cabin itself is super comfortable. Instructions to the site were easy and the guide sent beforehand was really useful. Would definitely recommend!

1 octobre 2025
Avis spontané
Logo de Unplugged Cabins

Réponse de Unplugged Cabins

Hi Amanda,

Thanks for the wonderful review of Russell!

We’re thrilled you could switch off and enjoy the unbelievable views and comfy cabin. Glad the instructions and guide were helpful!
Hope to welcome you back for another relaxing stay.

Best,
Jordan

Noté 1 sur 5 étoiles

Decepcionada

Mi experiencia con Unplugged fue decepcionante y dolorosa. Por el fallecimiento de la abuela de mi acompañante, vamos a tener que viajar a otro país el fin de semana de nuestra reserva para asistir a su funeral, y necesitábamos cambiar nuestra estancia. Ella murió el martes y la reserva era el viernes. La única solución que ofrecieron fue “si alguien reserva tus fechas, puedes elegir otro fin de semana”, lo cual no funciona con tan poco tiempo y además solo permiten cambios hasta 14 días antes, algo que nunca informan.

Quiero dejar claro que mi cancelación no fue por opción personal, falta de organización ni porque no quisiera disfrutar la experiencia; fue una situación de fuerza mayor y completamente fuera de nuestro control. Lo más decepcionante fue la falta de sensibilidad y empatía por parte del equipo de atención al cliente, que debería haber priorizado la comprensión y buscar soluciones que realmente ayudaran a los clientes en circunstancias difíciles.

Además, constantemente dicen “lo sentimos, en situaciones futuras mejoraremos”, pero ¿y los clientes que ya confiaron en ustedes? Parece que no se preocupan por mejorar la experiencia de quienes ya eligieron su empresa ni por tomar acciones que fomenten la fidelidad del cliente y su deseo de volver.

Me entristece ver una experiencia que prometía ser especial y diferente quede opacada por un servicio al cliente frío, rígido e insensible. Pensé que, al ser una empresa más pequeña, podrían ser más cercanos y atentos, pero fue todo lo contrario.

No volveré a reservar con Unplugged ni recomendaría su servicio. La forma en que tratan a los clientes cuando surgen problemas dice mucho sobre sus prioridades y valores como empresa.

30 septembre 2025
Avis spontané
Logo de Unplugged Cabins

Réponse de Unplugged Cabins

Hola Marcela,

Lamentamos profundamente tu experiencia decepcionante y la pérdida de la abuela de tu acompañante. Tomamos tus comentarios muy en serio y lamentamos que nuestra respuesta haya parecido fría e inflexible. Tu situación fue realmente excepcional, y sentimos no haber mostrado la empatía que merecías. Hicimos todo lo posible para revender las fechas de tu reserva con tan poca antelación, pero desafortunadamente no pudimos encontrar un reemplazo.

Estamos revisando activamente nuestras políticas e implementando capacitación para el personal para garantizar un manejo más compasivo en estas circunstancias en el futuro. Nos encantaría corregir esto—por favor, contáctanos en stay@unplugged.rest para discutir cómo podemos recuperar tu confianza.

Gracias por compartir, y esperamos darte la bienvenida nuevamente con una mejor experiencia.

Saludos,
Jordan

Noté 5 sur 5 étoiles

A Magical Stay at Russell Cabin

A Magical Stay at Russell Cabin – A Home Away from Home
Our little family had the most unforgettable stay at Russell Cabin. Tucked away in the heart of Exmoor, this cosy retreat was everything we hoped for – peaceful, picturesque, and full of charm.
The views are simply breathtaking – endless rolling hills, dramatic skies, and the kind of quiet that instantly puts you at ease. It's the perfect place to slow down and reconnect with nature.
Inside, the cabin is warm, beautifully kept, and thoughtfully designed. The fireplace quickly became the heart of our stay – we spent our evenings unwinding beside it, enjoying the warmth and comfort after days out exploring.
A special mention goes to Tes, the lovely host’s dog, who was an absolute delight! Friendly, gentle, and always happy to greet us – she added such a personal and heartwarming touch to our stay.
Russell Cabin truly felt like a hidden gem – ideal for couples or small families looking to escape the rush of everyday life. We left feeling refreshed, inspired, and already planning our next visit. Highly recommended!

28 septembre 2025
Avis spontané
Logo de Unplugged Cabins

Réponse de Unplugged Cabins

Hi Elena,

Thank you for the fantastic review of Russell Cabin! We’re so pleased you and your family enjoyed the cozy fireplace, breathtaking Exmoor views, and peaceful setting. Tes, our host’s pup, will be thrilled to hear she added such a heartwarming touch!

We’re excited to welcome you back soon for another unforgettable stay.

Best,
Jordan

Noté 5 sur 5 étoiles

Unplugged at Cabilla was a wonderful…

Unplugged at Cabilla was a wonderful restorative weekend that I can highly recommend. Beautiful location and amazing care.

25 septembre 2025
Avis spontané
Logo de Unplugged Cabins

Réponse de Unplugged Cabins

Hi there!

Thanks for the kind words about your stay at Cabilla! We’re delighted you found it restorative and loved the beautiful location and care provided. Hope to see you back for another relaxing escape!

Best,
Jordan

Noté 5 sur 5 étoiles

Perfect choice for a cozy magical stay away!

We had the most amazing trip and really really enjoyed our cabin with unplugged! We stayed in the Merlin cabin in North Wales and the location was perfect, so close and accessible to some amazing sites. Merlin was super easy to drive to and locate in dark and at day time.
The cabin itself had literally everything we needed, shower was amazing and warm with great pressure, didn't run out of any products and we loved cooking in the little kitchen.
The bed was super comfy and we loved reading next to the big window and playing the games we bought (and ones provided by the cabin).
I was a little nervous about the locking away devices but it was a really welcome experience. And the cabin had great signal and charging ports for when we needed access to our devices!
We used the firepit outside at night for some reading and drinks by the fire and it was great. Loved that we were able to bring out own bits and buy extra firewood if we needed it.
The value for money with our trip was amazing, stayed in the most beautiful cozy spot for four nights and five days for only £450 with their discount and it was soooo worth it.
Will be recommending these cabins to all friends and family and 100% staying again in another location to explore!

8 septembre 2025
Avis spontané
Logo de Unplugged Cabins

Réponse de Unplugged Cabins

Hi Stephanie,

Thanks for the glowing review of Merlin! We’re thrilled you loved the easy access, cozy setup with that amazing shower and comfy bed, plus the firepit nights and device-free peace. Sounds like the perfect escape and we hope to welcome you back to explore another spot soon!

Best,
Jordan

Noté 4 sur 5 étoiles

Incredible experience!

The instructions on how to get to the cabin were really clear and easy to follow, I stayed at Woody in the new forest and it was just lovely! The drive up to the parking area passed by a sheep field which was lovely although you do have to open and close quite a few gates which i didn’t mind. The cabin itself was beautiful had enough firewood too last me three nights too!! The bed was the comfiest thing ever i genuinely have never slept so well probably helped by the no phone. I spent my time listening to the radio and cooking which was lovely and so peaceful. On my last night i was woken around midnight to the most beautiful suprise ever… i opened the cabin door to two beautiful horsies munching grass just outside!! Overall i definitely recommend this cabin and would definitely stay again! The only thing that stops me from putting 5 stars is the fact there was no map included so i unfortunately had to go on my phone when i wanted to leave the cabin and go to the shop although the team have already apologised for this!

17 septembre 2025
Avis spontané
Logo de Unplugged Cabins

Réponse de Unplugged Cabins

Hi Emma,

Thanks for the lovely feedback about Woody! We’re thrilled you enjoyed the clear directions, cozy cabin, comfy bed, and peaceful vibe. Those surprise horses sound magical! Sorry again about the missing map – we’ll ensure it’s included for future guests. Hope to welcome you back soon!

Best,
Jordan

Noté 1 sur 5 étoiles

Truly awful

Truly awful, cabin was boiling hot and track up to the cabin damaged my car to the point of totalling. Company refused to take any responsibility despite my 6 week old daughter being in the car during a potentially life threatening incident. Avoid at all costs.

17 juillet 2025
Avis spontané
Logo de Unplugged Cabins

Réponse de Unplugged Cabins

Hi Daniel.

Appreciate the feedback on the heat - we’ll look at whether we can install a more powerful fan in Bracken before next Summer, so on the hotter weeks of the year our guests can be more comfortable.

As discussed at length over email, we’re sorry we weren’t able to do more to sort the issues with your car that were caused when you drove beyond Bracken’s designated parking area. We provide very clear instructions for guests to follow to avoid this sort of incident happening, so hope your car insurance company were able to help resolve things.

Best regards,
Jordan

Noté 5 sur 5 étoiles

The escape of a lifetime!

I genuinely cannot put into words how incredible this company is. They provide the most incredible package to help you switch off from the world in the most beautiful, cosy cabins. Myself and my fiance had an amazing 4 day stay. Being from London, we were worried we would be completely out of our depth, but the step-by-step guides for everything are so simple to follow. We were able to light fires, roast marshmallows, reconnect with each other, and detach from the outside noise of the world.

We are absolutely joining the membership programme, as we plan on doing at least 2 trips a year with Unplugged going forward. We were genuinely so sad to leave the cabin, but can't wait to explore the other cabins they have to offer - especially the ones with the sauna and cold plunge pools!

The Unplugged team are so attentive, and think of everything you need to switch off. I have recommended them to all my friends and family, who are booking trips of their own as we speak!

Well done Unplugged, and a huge thank you from myself and my partner. Keep doing what you're doing!

5 septembre 2025
Avis spontané
Logo de Unplugged Cabins

Réponse de Unplugged Cabins

Thanks so much for taking the time to share more about your Unplugged experience Sophie - we're thrilled you had such a great time and look forward to welcoming you back in the future! If you need help choosing what cabin to visit next then you know where to find us!

Noté 5 sur 5 étoiles

Gina

Una experiencia recomendable de principio a fin. Estuvimos en Nala con nuestra mascota y nos encantó cada detalle de la casa, todo perfectamente preparado para la estancia, las rutas y recomendaciones, los materiales y objetos elegidos... puedes sentir que es un lugar muy acogedor. Se respira tranquilidad y desconectas de verdad.

4 août 2025
Avis spontané
Logo de Unplugged Cabins

Réponse de Unplugged Cabins

Hola Gina,

Gracias por tu fantástica reseña de Nala! Nos alegra muchísimo que tú y tu mascota disfrutarais de cada detalle, las rutas, las recomendaciones y el ambiente acogedor. Es genial saber que pudisteis desconectar de verdad. Esperamos recibiros de nuevo pronto!

Saludos,
Jordan

Noté 5 sur 5 étoiles

Stanley - Amazing Getaway

We stayed at Stanley - it was such a nice cabin and the area is lovely! 10 min walk from parking and houses, no people walking past, just the farmer occasionally turning the hay on the field. We saw flocks of deer every day and really enjoyed the forest and stream behind the cabin.
The cabin design is well thought through and I especially love that it's completely solar powered. It made us feel so relaxed we wish we could have stayed forever!

12 août 2025
Avis spontané
Logo de Unplugged Cabins

Réponse de Unplugged Cabins

Thank you for your wonderful review, SB! We’re delighted that you loved your stay at Stanley - there’s nothing mesmerising than watching the deer!

We’d love to welcome you back to make more unforgettable memories in the future, so when you’re ready to plan another trip, feel free to reach out via stay@unplugged.rest and we can help choose another cabin to visit.

Noté 5 sur 5 étoiles

Peaceful getaway highly recommended

We stayed at the Wilbur cabin. Our break was just what we were looking for. Booking process simple, contact with Unplugged always available (we texted them from the cabin and got a prompt response), cabin was well kitted out and gave us a lovely weekend, celebrating together, away from busy city life. Our dog loved it too! Good location, bonus hot tub too, thumbs up all round!

25 juillet 2025
Avis spontané
Logo de Unplugged Cabins

Réponse de Unplugged Cabins

Hi John,
Thank you for your fantastic review! We’re thrilled to hear you, your partner, and your dog had a wonderful stay at Wilbur. It’s great to know that the newly added hot tub is a hit too. Let us know next time you’re ready to get away from busy city life and we’ll happily recommend another cabin to try out.
Cheers,
Jordan

Noté 1 sur 5 étoiles

Like it in theory but they lack…

Like it in theory but they lack professionalism. I reached out to work together but despite multiple follow-ups, I was completely ignored for months. They eventually confirmed they received the emails, and will be in touch in future, without apology. This experience left me feeling disappointed in their lack of professionalism and communication. People should be aware of this before investing (and wasting) their time.

7 juillet 2025
Avis spontané
Logo de Unplugged Cabins

Réponse de Unplugged Cabins

Hey there. We’re sorry for the frustration you’ve felt after applying to be a content creator for us. We receive hundreds of applications a year and can only partner with the creators we feel most closely align with our brand. After you submitted the form, it does state the team will be in touch IF we’d like to explore a partnership. We’ll try and make the ‘if’ clearer, as unfortunately we can’t send personalised responses to every single application, as much as we’d love to. We wish you well with your future projects!

Noté 5 sur 5 étoiles

6 stars

A great experience from booking, welcome pack, arriving (needed some help and the team was great) and the cabin is just lovely. Stayed in a super beautiful quite spot, can’t recommend an Unplugged get away enough, a truly great experience 💜

28 juillet 2025
Avis spontané
Logo de Unplugged Cabins

Réponse de Unplugged Cabins

Hi Pratik,

Thank you for your heartfelt review! We’re overjoyed to hear you had a fantastic experience from booking to your stay in our beautiful, quiet cabin. It’s wonderful to know our team’s support and the welcome pack made your getaway truly special.

We can’t wait to welcome you back for another Unplugged escape!
Warmest thanks,
Jordan

Noté 5 sur 5 étoiles

We saw the stars!

We saw the stars!
We stayed at Bronwyn in North Wales. It was secluded, but the familiar sounds of sheep and cows, and the sightings of hares, was comforting. The best bits were the comfy bed, the roaring fire under the stars, and the proximity to the main towns. We took a day trip to Conwy which was only half an hour away. WE WILL BE BACK!

16 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

An INCREDIBLE experience that stands in a league of its own!

I had an amazing experience in Wales!

From start to finish it was all thought through - from the beautiful locations, views, directions to logistics and the cabin itself is just set up so great.

The memories you make there as well are just so special, I went by myself and truly felt so connected to myself and nature. I can only imagine how incredible it would be with someone else too.

I explored the town, did some hikes and watched sunsets from super comfy bed!

I really recommend this whether you want to do it solo or with someone. I just wish I did it for longer ha, I will be back!

2 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

A brilliant getaway

A brilliant getaway, stunning views and a great location. We stayed in Bronwyn (on the same site as Merlin) and it’s in a great location, just a 10 minute drive from the beautiful Betws-y-Coed and a 30 minute drive from Snowdon.
The cabin had gorgeous views of the Welsh countryside. The cabin was clean and staff were helpful when we had any issues. I would really recommend this experience to anyone who needs a real switch off and destress. Thoroughly enjoyed every minute of our stay.

5 mai 2025
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus