UNTUCKit Avis 

My husband bought two shirts from the West Edmonton Mall location and then decided to return them (not even 30 minutes later) as he found some other shirts. The associates did the return back on to his debit card and he received a receipt showing that the money was refunded, but it never showed up in our account… It’s been over 2 weeks and my husband has emailed or called so many times, but gets the same response - that they acknowledge there was an error with the refund and they will escalate it to the correct department. This is crazy!!

I came here as a last ditch attempt to get someone from the company to reply to my unanswered messages. I placed an order on 8th July for three shirts. It's now 15th August and I'm still waiting for delivery. I emailed the company 31st July and 7th August - no reply. I had a similar experience in June, when one of four shirts was delivered and I had to chase them before they cancelled the rest of the order. No response this time and I would like my £210 back. It's such a shame. The shirts are very good quality and a great fit but it's obvious from all the similar reviews here, that there are some serious issues within the company and/or their supply chain.

I have been to several Untuckit stores in person and sales associates are good. I have bought many shirts for my husband over the years. However, customer service on the phone with the store manager in Nashville (Green Hills) was horrific!! I tried for 4 days just to get a simple “return” shipping label and tried to explain to him my frustration with being told it was being emailed and NEVER received it. I left a voicemail at the Green Hills store and the manager told me he doesn’t check voicemail. He was then rude, belligerent and very unprofessional!! He then refused to email me the shipping label! Unbelievable customer service especially from a store manager! They lost a customer for life!!

I’ve been a repeat customer and generally like the product quality, but the recent experience has been disappointing. On 8/6 I placed an order for 2 shirts during a sale. Under an hour later, the order was canceled without explanation — I let that go as bad luck. A few days later I placed another order for 2 shirts (also from a sale). On 8/9, one shirt was reported as having “shipping gravel” [damage?], and by 8/10 the second shirt was also canceled. Refunds have been taking longer than average to process. Meanwhile, I keep getting frequent marketing emails pushing more sale items — it feels like being lured into purchases that then don’t get fulfilled. In a competitive market, this pattern is enough to lose my business.

I'm not sure why UNTUCKit is receiving these 1- and 2-star reviews. I recently placed orders with both UntuckIt and Collars & Co. Both sites offered shirts that appealed to me, and though I don't usually order clothing online, I thought I'd test the waters with these two recommended companies.

Collars & Co seriously let me down from the get-go. Their sizing was misaligned, and their shipping was dismal. The follow-up communication regarding the shipping errors was poor, and though the end result- a full return credit worked out, the entire experience was off-putting.

NUTUCKit by comparison was phenomenal. Shipped almost immediately, and the shirts were received in 3 days. Unfortunately, the shirts were too small (my bad-order mistake), but on contacting UNTUCKit they arranged an immediate return, and same day as the return was entered into the FedEx system, UNTUCKit immediately re-shipped the larger shirts in the size I really needed.

My experience with UNTUCKit was 5-Stars, and I would have recommended more. UNTUCKit has the service level, communication level, and satisfaction level nailed. Strong work UNTUCKit.

I ordered through Macys on July 17. I got two delayed messages, but haven't heard anything recently, I still have not received the item and it is August 1. Also, still no estimated delivery date. That is over two weeks. I ordered a dress for an upcoming cruise that leaves tomorrow. I wouldn't recommend.

To begin with I have not purchased anything from this store. I’m very particular about the sleeve length on my polo shirts. I telephone the local store in Atlanta and the young lady did not have a tape measure and referred me to the size charts. I communicated with corporate and was sent the size chart for polo’s extra large. The sleeve length was quoted as 35.5 inches to 36.5 inches. Think of that, how can you have a polo shirt, sleeves that Long? After exchanging three emails with their helpdesk, the young lady finally said oh I see what you mean I’ll contact marketing and let them correct it. Now, after looking at the reviews of the poor service that others are getting, I don’t think I want to do business with these folks either. My one star is based on customer service and effort from the local store.

They give discounts to new people but not to loyal existing customers.
Too bad I’m not shopping from them anymore.

I have worn Untuckit shirts for years now. I like the cut, quality and materials. My experience of the product has always been great.

But customer service has nose dived.

I ordered three shirts 22 days ago.

I ordered on Jun 4th. The Shop app told me they were due on the 10th. But on the 10th, nothing. No shirts, no communication.

On the 17th, a week after the suggested delivery date and 13 days after ordering, I contacted them. They told me they were dealing with an unexpected surge in demand “due to Father’s Day”. That sounded unlikely, but I gave them the benefit of the doubt.

Today is the 26th of June and still nothing. No communications, no shirts. They have £175 of mine and there is no suggestion of when this order might be fulfilled.

Today I’ve messaged them to cancel the order and asked for a refund. We shall see…

I won’t be ordering from them again.

My order arrived damaged. I have provided images and everything they asked from me to process my order complaint.
So far it has been 2 full weeks with no further response, and they do not reply to further inquiries.
If I could give a negative review, I would.

After six years of buying from this retailer and being consistently impressed with the quality of their shirts, I've unfortunately decided to take my business elsewhere.

On two occasions in quick succession, part of my order was cancelled without any prior notification. The remaining items were shipped, yet I was still charged full delivery costs. In my view, this falls well below the level of service I would expect from any reputable retailer.

To their credit, they offered me a 30% discount code as a gesture of goodwill. However, when I used it to place another order for two shirts, exactly the same thing happened again: part of the order was cancelled without notice.

Following this latest issue, I was offered a 20% discount code. Rather than resolving the underlying problem, it felt like a token gesture and was frankly quite disappointing given the repeated inconvenience.

The quality of the products remains excellent, but the recent customer service experience has left me frustrated and disappointed.

I’m from Atlanta and this is my second visit to the Mall of America. First time I came I bought a shirt from this store, I joked with my wife that I would make it a tradition every time we visit Minneapolis I’ll buy a shirt from Untuckit.

I experienced the worst retail service ever.Two miserable losers who hate their retail jobs were unprofessional. I tried on a medium blue short sleeve shirt and when I asked for a small size, this rude employee refused to offer me the shirt I wanted and said I should try the size on a completely different long sleeve shirt because he didn’t want to open a new item for no reason. At this point I decided not to bother and went back in the change room to get my stuff , as I was leaving I told him he was rude and being an a**hole , he threatened to call security and said I will never be welcomed at that store, all for trying and asking for a different size. Mind you I’m with my wife and my one year old daughter in a stroller, I didn’t want to cause a scene and be statistics.

Absolutely horrendous behavior from that one individual.Never shopping at this place agai.

The clothes are decent but the shipping is absolutely a joke, they take weeks to actually ship your items. Also takes 4 days for someone to get back to you.

My advice, go look at other companies that make similar type products. Plenty offer at better price points and doesn't take orders than make their customers wait weeks

I ordered a shirt and noted that the delivery address was at my Florida address where I spend three months a year. I immediately tried to correct this either by changing the address or canceling the order. I could not accomplish this so called customer service. Three phone calls and 4 emails later over the next 5 days did not resolve the problem. Though, I like the clothes I will not purchase any clothing from this company.

I'll join all the other people that complain on this: I ordered my items 16 days ago. It still hasn't shipped. They seem to have plenty of resources to bombard me with ads, though. Never again.

I’m a long time customer, and I recently placed another an on-line order. I did not receive one of the items in the order and I could not contact them for resolution. 2 phone calls were dropped after waiting 30 min, multiple Live Chats failed to connect to anyone, and 3 email inquiries went unanswered. Completely unacceptable. They’ve lost me business.

I ordered a shirt at the store because they did not have my size in stock. I was planning to wear this shirt on a trip. I was assured by the sales person that the shirt would arrive in three days. Eleven days later, still no shirt.
Called last week and was told it would be here by now. Still no shirt. I will be seeking a refund and a new shirt store.

Let me start by saying I’ve been a loyal customer for over 10 years—which makes writing this feel a bit like warning people about a restaurant you used to love but now double-check for fire exits.

Recently, their shipping and customer service have taken a dramatic nosedive. I placed an order on April 20th. Three of the nine items showed up quickly (credit where it’s due), but the remaining six appear to be on some sort of extended vacation—still listed as “placed” with shipping “pending.”

Trying to get help? That’s where things get… entertaining, if you enjoy absurdity. Their AI phone system is basically a loop of false hope. Every time it promised to connect me to a human, I got five minutes of hold music followed by a polite recording telling me they couldn’t take my call—then click. Their “live chat” is also a bit of a ghost town, despite insisting someone is there. (If they are, they’re very committed to staying hidden.)

A few days later, I received an email saying my order had shipped and that tracking info would follow. Spoiler: it did not. Days passed—no tracking number, no website update, nothing.

I replied, asking to cancel since I was buying elsewhere. Two days later, I was told the order had already been handed off to shipping. (Interesting, considering there was still zero evidence of that.) After another follow-up, I was finally told the order would be canceled and refunded.

Naturally, a few days later I received yet another email saying the order had already shipped and I’d need to return it. As of now: still no tracking number, no status update online, and no further response.

At this point, I half expect the package to arrive by carrier pigeon sometime next year.

If you’re considering ordering, I’d suggest proceeding with caution—and maybe a backup plan.

Placed an order 4/13/2026 and 11 days later still has not shipped. Customer service responses have been a joke.

Shipping was fast that is a positive. I’m giving it a one star review because of the return policy and handling of customer service on the phone. Shame on me for not checking the 30 day policy, however I would think you would be willing to give someone a two week grace period which is where I’m at right now. I tried calling twice, however, both times I waited for several minutes and then eventually the automated line said that you could not take my call right now and hung up. So I’m stuck with something that has never been worn and does not fit me. And I won’t purchase from this company again simply from this experience.