Unum Avis 

This company consistently fails to meet deadlines, delays paperwork, misrepresents non-essential tasks as crucial, avoids accountability, manipulates and refuses to acknowledge errors, and misguides its employees.

They’re just so bad and all about corporate profits, clearly. They deny and give you the runaround during stressful and likely financially difficult times due to needing the leave in the first place. These people who work there must know what they put people through, they just do not care because it hasn’t happened to them. I sincerely hope they all get the days they deserve.

The “disagree” with your doctors and then pick and choose things from your files and spin them into some random, self contradicting pile of BS and pat themselves on the back. You pay into it. They’re stealing from you. I’m down for another round of Unum class action lawsuits.

I’m very disappointed with my recent experience with UNUM. I was told by Agent Kimbirlie that documents from my employer were still pending, even though my employer confirmed they had submitted everything over a week ago. When I raised this issue, the agent was dismissive and unhelpful, making me feel ignored during an already stressful situation.

I’m currently going through a family emergency, and the last thing I should have to worry about is whether I’ll be paid in time to cover my bills. The lack of urgency, empathy, and clear communication has caused unnecessary financial and emotional strain.

I expected better support from a company that handles disability and income protection. I hope UNUM improves their responsiveness and shows more compassion to people going through difficult times.

I WAS DENIED SHORT TERM DISABLITY WHEN I HAD COLON CANCER FOR A YEAR

I had an acute vision change. Very concerning to me. Three eye doctors later and it was determined I need Cataract surgery. I started the long and detailed process of requesting short term medical leave for surgery. I was already stressed out, but this process pushed me to pure extreme anxiety for without approval my job was in jeopardy.
My online account never matched where I was in the process. Calling was just as pointless for talking to person isn't a choice. I needed help, no help to be found.
I had talked to my supervisor multiple times to explain that I am doing all that Unum required of me, but they report different, they repeatly said my paperwork was incomplete.
My workplace did finally receive approval for my short-term medical request yet to this day, they never ever contacted me, and I can sign into my online account to see it still reads incomplete.
It was a very bad experience.

This is worst company ever almost 100kr for 6 minutes parking over free period...the level of greediness is insane...

Something is broken in their customer service. I have called and wait times are long. One time the way time stated was over 4 hours. You can leave your number and get a call back. Last time I had called they had no record in their system of my last call yet I had been on with a support person and had a full conversation. If payment not made, I will be filing legally.

They are horrible. Not for the employee. I was hospitalized, have seen 3 different Cardiologists & am scheduled for two different procedures to address my issues. It's been almost a month & UNUM still has not approved my leave! I've had 2 of the Dr.'s do the paperwork 3 times! What more do they want? All they do is add stress while you are out due to a medical issue. Pathetic.

Unum is the worst insurance for short term disability and long term disability. I had major surgery in November on my lower back. They wanted more information and both my doctor and myself sent that information. Getting hold of your case worker is a joke because they don't call you back.I got two payments and then nothing. They claim that they have to talk to their clinical experts. Their so called medical experts says different on what my doctor's are saying. They have not seen me at all so how do they know how I am doing. I am going on 5 weeks with know benefits. They are rude and keep telling you 5 business days, when it is over a month. Don't invest in this company ,They are scamming you out of your benefits that you pay into.

This place use to take 2-3 business days to pay hospital indemnity claims now it's 6 business day and paper work later and then the non speaking English folks 🙄 don't understand and tell you they are backed logged from November and how is this my problem when I had a claim from last year and some how it got erased you think you are dealing with stupid folks yall are gonna get a lawsuit and a class action lawsuit it does not take from. Last year to this year be prepared to pay out big money more than you thought. Horrible company Horrible customer service

Denied coverage for short term disability insurance because I have a minor medical issue that would never have anything to do with needing short term disability. I wish the company I work for had done a better job seeking a more professional and competent insurance provider. Especially after seeing all these terrible reviews . I plan of speaking to my HR representative about this and I hope next year we have a different provider.

I have paid into this long term care insurance for over 20 years with no claims. Now that I am on a fixed income they keep yearly raising my quarterly premiums. It appears that now that I am older and more likely to use the insurance they are trying to force me out.

I have never dealt with more incompetent agency. They have absolutely no idea what they are doing.

UNUM is well-known for denying legitimate claims for those in need for long-term disability. If you have your claim denied by UNUM for any reason. Contact a workers compensation attorney immediately. They will screw you over if given a chance to. You are your own best advocate.

This company is an absolute joke. They drop people off the insurance for no supplied reason. I guess they are only willing to insurance perfectly healthy people to take their money. This being the company that most employers use in my area is horrendous. I hope that one day the people of this company have to deal with a company just like themselves.

I would give a 0 if I could, had a hip replacement, they always was wanting
Updates, they wanted updates before a post opt,appt, before the surgeon, even had a chance to see me after is procedure, very unprofessional

What a great company! Especially folks from Client Success team.

Have called their customer service 10 or more times since having to take an unexpected leave of absence from work in mid August. I've gotten the run around numerous times. Customer service reps are horrible and give me the run around. They put the wrong date on my letter that states when my leave ends. It's impossible to talk to my case manager/specialist. Run away from this company if possible. You shouldn't be stressed out taking a leave of absence or doing a short term disability claim when you can't work. You should be recovering and not stressed out.

Absolutely horrible! Their process took so long I am now homeless. I lost absolutely everything due to the fact that they are incompetent and don't give a damn about their customers. After 6 months of waiting I received $145. When there should have been a few zeros added to that. I gave them all the paperwork they asked for, but yet it wasn't good enough. Their website and their app don't work at all. And anyone you talk to has no clue what they're doing. It amazes me that these people can sleep at night knowing what they do to their customers. This is an absolute disgrace of a company. Stay far far away from them. And for business owners, if you care about your employees you'll go elsewhere with your money. All they do is screw people and rob them. It amazes me how they're allowed to get away with this stuff they do.

For hip replacement on Aug 12, I started the claim July 3 to provide them with time to process my claim. I received no response so I called July 29. I was assured my claims representative would return my call by the end of the day. The claim representative did not return my call so I called again on July 30. I was again assured my claims representative would return my call by the end of the day. No return call. Same situation on July 31. I received no information from them until the day of my surgery. While I was in the recovery room, they sent me a text telling me I had to fill out a form before they would affirm my claim. So in the recovery room, immediately after surgery I was online filling out forms for my claim. My recovery was designated to be 3 months by my doctor. Unum only approved four weeks. Then I'll have to refile. The company should not be in business. They have no interest in serving their customers to make the customer's recovery less stressful. Dealing with them has been more stressful than my actual hip replacement. If I could rate them a "0" I would.