Alas on this occasion the UPBOOST service has been abysmal. I ordered an item which became out of stock so was sent something that is very different. Seeking a return and refund the organisation has g... Voir plus
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Lisez les avis des autres
Had to replace my valve adapter kit and the one from UpBoost is top class. Well made product. Highly recommended. AGB
Worked well for 10 months but now doesn’t inflate. Reached out for help which did result in a response after 7 days which I responded to immediately however not heard back since then - that was 11 day... Voir plus
Received this yesterday purchased via Amazon, the unit appears well made, feels very solid, innovative design, beautifully packaged, clear instructions, and the icing on the cake it’s made in the UK,... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Upboost began in early 2023, with a goal to to provide innovative portable technology to the masses. We design modern, high performance Car Jump starters and smart air Inflators to aid in practical everyday use.
Coordonnées de contact
15A Dorothy Avenue, LE4 8AB, Leicester, Royaume-Uni
- support@upboost.co.uk
- upboost.co.uk
3,1
Moyen
33 avis
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Item was not delivered
Item was not delivered, they refused to talk to me either by phone or emails. THIS IS A SCAM SITE DO NOT PURCHASE ANYTHING FROM THEM.
Adam Sadka is a con man do not trust him with your money!!
AS for the reply from Adam, I am afraid I dont beleive what he says in the last paragraph. If the item was delivered by Amazon as stated on the tracking app, there would be a signature or a photograph of the delivery point, yet Adam says the item could not be found.
BECAUSE IT WAS NOT SENT
BEWARE SCAM ARTISTS LIKE THIS
PURCHASE AT YOUR PERIL!
The refund has yet to hit my bank account yet it apparently was paid 2 days ago!!!
If you are happy to let your items be shipped by a company that does not get a proof of delivery of any kind, you are asking for trouble!!
When I called Adam’s number , which is advertised on the website, to ask where my delivery was, there was no pick up but a text message asking who I was, then another stating he would not answer calls from a number he did not know and then a final message saying if I didn’t stop ringing him he would block me. This was after I messaged him to explain who I was and why I was ringing!!
Customer Service Haha non existent.
And still waiting for the refund to arrive!!
19 février 2024
Avis spontané
Réponse de Upboost
Hi Andy
I would firstly like to apologise for the inconvenience caused.
Upon checking our records, all messages from yourself were replied to. All contact is currently made via email only. The most recent message you sent was pending a response for 5 days due to us waiting for an update from the courier (Amazon logistics) after a lost item investigation was opened.
Although your order was confirmed delivered by the courier on 19th February at 16:54 (amazon logistics, tracking:QB0452572243 ) a full refund was issued on the 3rd March after the item could not be located.
Kind Regards
Adam
Edit: Please note that Amazon logistics via MCF do not initially require a signature/photo upon delivery.
Your claim that we are scammers is ridiculous as you have been issued a full refund. We have been selling our products on many marketplaces such as Amazon, eBay etc and you do not need to purchase from our site directly if you wish.
Our company is registered in the UK at companies house with a valid VAT no. and multiple trademarks/patent designs registered under our name. All this is on the public record. There is no need to spread false information.
Absolute rubbish
Absolute rubbish. The first one I bought wouldn't ever show a full charge. They sent me a replacement which charged fully once. Now it won't charge at all, after being on charge for a full day it will run for a couple of seconds. I would recommend that you buy from a reputable manufacturer that give more them their inadequate 90 day warranty.
You claim to have refunded my money but as far as I can see, you haven't. When do you say that you did this?
I have still not received a refund, don't write things that are patently untrue.
20 janvier 2024
Avis spontané
Réponse de Upboost
Hi Matt
We're really sorry to hear that you received x2 faulty units. The team have been informed of your product quality concern. I can see that our team have issued a full refund since.
Kind Regards
Upboost-uk
Contactless
I have received my upboost but not used as yet, I have been trying to contact upboost but no answers the email address is not correct and returns my emails as not found, it's rather annoying,
Regards
Phillip
30 décembre 2023
Réponse de Upboost
Hi Philip
Please send our support team a message and we will respond promptly.
email: support@upboost.co.uk
Thank you.
Impressive
Received this yesterday purchased via Amazon, the unit appears well made, feels very solid, innovative design, beautifully packaged, clear instructions, and the icing on the cake it’s made in the UK, fantastic job guys. They have a good website as well.
12 décembre 2023
Avis spontané
No response from upboost support
After the first use which was perfect I then had issues. I contacted the upboost support and have no response whatsoever, so not happy at all.
5 octobre 2023
Avis spontané
Réponse de Upboost
Hi Miss Lois Whittaker
We are really sorry to hear that you are having issues with your inflator. Upon checking, I cannot see a contact request for a faulty inflator made which has not been addressed by our team.
Please send an email to support@upboost.co.uk or alternatively fill in the contact form on our site and we would be more than happy to resolve your issue.
Kind Regards
Adam
Good support to customers
Good support to customers, had an O-ring pop out in the Presta adapter, and they replaced it by post very quickly. Bigger one for car and motorcycle, smaller model good for cycle touring.
15 juin 2023
Product as described in description, would recommended
Delivery time frame accurate, pleased with the product quality and is true to description.Very satisfied, will definitely be ordering again 👍🏼
27 février 2023
Avis spontané
Excellent customer service and…
Excellent customer service and products. Reliable.
1 mars 2023
Avis spontané
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