UPLIFT Desk Avis 

I had an issue with my uplift walking pad and contacted customer service. Luca Marzari handled my case and was courteous and helpful. When the troubleshooting steps did not resolve my issue, Luca arranged a replacement at no cost to myself.

My experience was excellent.

I had a great experience with Uplift and working with Bryan P. Instead of buying another office chair, I decided it was time to make an investment in my back health. Bryan went above and beyond to answer my questions and work with me to ensure the pricing beat anything else I could find.

Loving my desk. Easy to assemble and customize in my space. I had a great interaction with customer support - Luca M was able to get my minor issue totally sorted in no time and I really appreciate it.

The few times I've contacted your team they are on the ball. Bryan has the same customer service passion I received from others. It is a pleasure to work with your staff associates.

Steve

Luca Marzari was wonderful. Super quick and amazing customer service! Had an issue with my desk and he handled it promptly.

Seamless Quote and Order process through email and phone. I spoke to Luca and he got me sorted out quickly and efficiently. I had some special requests and he was accommodating and helped me through the buying process promptly. Order arrived as described, so far no issues.

Excellent Customer Service and Shipping Speed.

I ordered my desk and the shipping process was quicker than expected (I ordered mid July, the website said to expect things in early August, and they came in the next week. Upon assembly (which was straightforward and easy), I discovered I had mis-configured a portion of my order and needed to make a change. I reached out to customer service, and they were quickly able to help make things right-- fast to respond, and fast to resolve my issue, which was stellar-- shout out to Luca M for the support!

High quality design that looks great in our space. We had some issues with the top arriving scratched and the customer service response was very prompt and helpful (thank you Bryan P!)

Hoping it holds up well but so far we are quite happy with it and the company has been good to deal with.

This was a big purchase, and I considered it for quite some time. After I ordered, I received advice from a friend that made me change my mind about the size. Making the change to the order via chat with Sean was super efficient. Great customer service. Can't wait to receive my desk.

The desk itself is sturdy, looks great, and performs well once assembled. Unfortunately, the assembly process was one of the most frustrating experiences I've had with a standing desk.

First, the desk arrives in 3–4 separate packages. I understand this may reduce shipping costs, but it is by far the most disassembled standing desk I've owned. The sheer number of components makes the setup process much more involved than expected.

Second, the instructions are not well organized, especially if you purchase accessories. Accessories come with separate instruction sheets that are disconnected from the main assembly guide. For example, the surge protector came with instructions that only referenced V1/V2 configurations, even though I purchased the V3 desk. The package included multiple pieces of hardware, and it was not clear which ones were intended for my setup. Given that the V3 has been out for quite some time, this documentation should have been updated.

I also ordered the drawer accessory, which is quite heavy. What was particularly frustrating is that nowhere in the main instructions does it mention that the drawer should ideally be installed before flipping the desk upright. The main instructions mention attaching accessories after all the steps are done. When I tried to instal lthe drawer, the instruction for the drawer says to install while the desk was still upside down. To make matters worse, installing the drawer requires drilling pilot holes, and no drilling template is provided. As a result, I had to install it after flipping the desk, which was awkward, time-consuming, and completely avoidable. This feels like a significant oversight in the assembly design.

The biggest issue, however, was that after spending hours assembling everything, the advanced control paddle would not power on. I tried troubleshooting on my own, including power cycling the system, and eventually contacted support. The support had me repeat the standard diagnostic steps, which I understand is necessary, and eventually agreed to send a new control box and control paddle.

Because I was about to leave for travel, I asked whether the replacement could be shipped overnight or via expedited shipping. Unfortunately, it was sent via standard shipping and took about a week to arrive. I had to replace both components, which was very annoying, and it turned out that the control paddle was the defective part. Once replaced, the desk finally worked as intended.

In the end, I have a desk that works. The support team (sales and troubleshooting) was helpful. However, considering the premium price, the overly complicated assembly process, confusing and inconsiderate documentation, and the defective control paddle out of the box, I'm not sure the overall experience justified the cost.

Needed an obscure replacement part I lost while moving. This was for a mount I purchased 5 years earlier. Sean A. located the part and got it shipped out within 48 hours of the first chat. Appreciate the support and dedication to service after all these years.

I had a wonderful experience working with Erica Henderson. She provided excellent customer service and helped me process my tax exemption request quickly and efficiently. I truly appreciate her outstanding support and would highly recommend her. Thank you, Erica, for the excellent service!

Support and Customer Service were instantaneous and exceptional. Joseph Escalante had the parts on the way within 10 min of dialing support's number.

The Uplift ordering process and after-order service was abysmal. They simply don't care. There are plenty of other desks out there....if you want a smooth order and delivery process, you'll do better somewhere else.

The ordering process tells you nothing about how long it will take the fulfill the order, despite what customer service claimed. No delivery estimate was updated on the web at check out and no reference was included in the confirmation email.

Their confirmation just says "check status" on on the website. But when you do, all you see is "pending fulfillment".

For weeks in my case.

I emailed customer service, who just didn't care and seemed clueless about how little they inform the customer. I got a curt reply that my delivery time "three to four weeks" (even though that was never communicated to me) because I was getting a laminated desk top.

If I had known that, I would not have ordered that desk top.

Then I subsequently learned the desk top that was delivered to them had been damaged. They had to get another one - further delaying my order.

Did they proactively tell me? No, of course not.

Why? Because they clearly don't care.

They offered no proactive information. They just expected us to wait patiently with no updates.

And then when the desk is finally delivered today, the FedEx driver dumps the desk pallet in my driveway telling my wife "you didn't pay for any premium delivery" (she just wanted it moved 15 feet to the side of the house) and he drove off.

Something other than "we're just going to dump it in their driveway" delivery was not an option presented in the ordering.

Uplift just doesn't care. They want to make the sale and move on. They don't care about after sales customer service. Even a simple apology was beyond them.

Avoid them like the plague and find another desk provider

I got lots of support from Aaron Henderson when deciding the standing desk I want to order. Quick to reply plus very helpful.

Great customer service from Luca. Very quick to respond, they helped me get my desk issue solved and quickly and professionally.

Luca M made my customer service experience a complete delight. He was very attentive to my needs and offered 3 options for resolution of the issue. He was extremely pleasant and professional to communicate with, and prompt in resolving the issue.

I had an amazing customer service experience with UPLIFT Desk! My brand new chair arrived with a minor fabric issue on the cushion. I reached out via live chat and was connected with Luca Marzari. Luca was incredibly efficient, responsive, and professional. Since individual parts weren't available, he immediately arranged a full replacement chair for me without any hassle. Exceptional company and top-notch support from Luca! Highly recommended!

There was an internal issue with confirmation of my ordering process. A quick chat with Kelvin and Bruce and they resolved it quickly while keeping the lines of communication open so that I could monitor the process. Thanks Kelvin and Bruce, If I could give more than 5 stars - you'd deserve it.