I can finally quit buying all those off-the-shelf inserts. I've bought at least 20 pair but nothing worked. As is common, one of my feet is slightly different than the other. And inserts worked just... Voir plus
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Lisez les avis des autres
I was very pleased with the responsiveness to my concern by UpStep. The first set of orthotics they created from my foot molds were the soft type with arch support pads that did not correct my pronati... Voir plus
L'entreprise a répondu
From Beginning to End Mary in Customer Service responded Promptly to each Issue, it could not be any better than this. For the Orthotics it might be best to not Advertise them as 'Insoles', becau... Voir plus
L'entreprise a répondu
Horrible, don’t stand behind their product or follow through on giving you a refund as they say. Definitely would not recommend them to anyone!
À propos de l'entreprise
Écrit par l'entreprise
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions. We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support. Our in-house professional Podiatrist designs each custom orthotic. Our Guarantee: If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Coordonnées de contact
4,3
Excellent
4 k avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Its always been a good experience
Its always been a good experience. I love the fact that the team stays in constant contact,and always reliable in a response. Thank you
17 janvier 2026
Avis spontané
Réponse de Upstep Custom Orthotics
Thank you for the wonderful review! We’re so glad both our customer support and the orthotics themselves met your expectations.
Great product!!
Great product!!! Im back on my feet again:) best insoles for my dog walking sneakers
16 janvier 2026
Avis spontané
Réponse de Upstep Custom Orthotics
Thank you for your review! We’re glad the custom orthotics are comfortable and meeting your needs.
Réponse de Upstep Custom Orthotics
Thank you so much for your kind words! We’re really glad our customer support team could help and make your experience a positive one.
Fast friendly service
Fast friendly service. Got straight to the solution.
16 janvier 2026
Avis spontané
Réponse de Upstep Custom Orthotics
Thank you so much for your kind words! We’re really glad our customer support team could help and make your experience a positive one.
Ryan was very quick to respond and…
Ryan was very quick to respond and helpful.
16 janvier 2026
Avis spontané
Réponse de Upstep Custom Orthotics
Thank you so much for your kind words! We’re really glad our customer support team could help and make your experience a positive one.
UPSTEP Orthotics are great
UPSTEP creates great orthotics and their team, including Mary was tremendous help. Not sure I could have done it without her.
16 janvier 2026
Avis spontané
Réponse de Upstep Custom Orthotics
Thank you for the wonderful review! We’re so glad both our customer support and the orthotics themselves met your expectations.
Don't Do It
Don't Do It - Horrible fit for a custom orthotic - Not even close to fitting me
My feet hang off the sides of this so called "Custom Fit" - Way too narrow
I can feel my feet hanging off the side of the inserts while wearing them
Even worse is their suprise refund policy where 30% is taken off refund of cost of $250
Don't be Fooled - I wish I would have read more reviews showing all the complaints with this insert and this company - Amazon "Off the Shelf" fit much better than these..
13 janvier 2026
Avis spontané
Réponse de Upstep Custom Orthotics
We’re very sorry to hear about your experience and that the fit didn’t feel right for you.
Because our orthotics are fully custom-made based on individual foot impressions, it can sometimes take an adjustment or an additional iteration to achieve the ideal fit. We do offer a free remake to refine the fit and address any discomfort.
As this is a custom product manufactured specifically for you, a restocking fee applies in line with our policy if a refund is requested.
We’re genuinely sorry that this was your experience and that it left you feeling disappointed.
Mary was prompt and courteous and very…
Mary was prompt and courteous and very friendly.
14 janvier 2026
Avis spontané
Réponse de Upstep Custom Orthotics
We truly appreciate your feedback. Providing helpful, responsive, and caring customer service is very important to us, and we’re happy to hear that it showed.
He was really helpful in explaining…
He was really helpful in explaining things to me. I feel good about this order. I'm excited.
14 janvier 2026
Avis spontané
Réponse de Upstep Custom Orthotics
We truly appreciate your feedback. Providing helpful, responsive, and caring customer service is very important to us, and we’re happy to hear that it showed.
Superior Customer Service
Mary was wondefully patient is sorting out my order!
She saved me from making an error that would have duplicated my cost. SO VERY helpful!!!! Very efficient and great customer service representative!!
14 janvier 2026
Avis spontané
Réponse de Upstep Custom Orthotics
Thank you so much for your kind words! We’re really glad our customer support team could help and make your experience a positive one.
Mary is a good egg
Mary has been very quick to my email inquiries, thanks me for working with Upstep and always sounds pleasant in her responses. Great customer service makes me feel great about my decision to place an order with Upstep
13 janvier 2026
Avis spontané
Réponse de Upstep Custom Orthotics
Thank you so much for your kind words! We’re really glad our customer support team could help and make your experience a positive one.
I’ve bought CUSTOM orthotics for many…
I’ve bought CUSTOM orthotics for many years due to an extremely high arch. I’ve rarely been to an appointment when the tech or physician doesn’t remark, “that is the highest arch I’ve ever seen.” I always reply, “runs in the family. You should see my cousin Cookie’s arch.”
My feet hurt since I was a young child. I hated running, walking was painful if it was a great distance. To top it off I have a large shoe size.
When I dressed formally it was agony to endure high heals. Business attire was misery when I had to do presentations or attend events.
I decided to try Upstep due to a Facebook promotion that was running. My last pair with a mold made was over $700.
The Upstep mold came quickly and about 6 weeks later my inserts arrived. They are fabulous. I have been thrilled for several months now.
Thank you very much for the great fit. I’ve never had it so good.
30 août 2025
Avis spontané
Réponse de Upstep Custom Orthotics
We’re delighted to hear you’re happy with your orthotics. Helping people feel more comfortable and supported in their daily lives is exactly why we do what we do.
Exellent customer service.
My experience with Mary in customer service was excellant.
Thank you Mary.
B. Huggins
13 janvier 2026
Avis spontané
Réponse de Upstep Custom Orthotics
Thank you so much for your kind words! We’re really glad our customer support team could help and make your experience a positive one.
Wow my co-worker told me about the…
Wow my co-worker told me about the company in comparison to what I was about to purchase and I will tell you i'm very happy with the service i received today.
13 janvier 2026
Avis spontané
Réponse de Upstep Custom Orthotics
Thank you for sharing! We’re so happy to hear that your orthotics are working well for you.
Love my Upsteps!!
Mary was able to provide a special discount for myself and was VERY helpful in me obtaining my custom orthotics on order. Thank you!!!
13 janvier 2026
Avis spontané
Réponse de Upstep Custom Orthotics
Thank you for taking the time to share this. We’re so pleased to hear that you felt supported by our team, that means a lot to us.
Fit is good process the others
12 janvier 2026
Avis spontané
Réponse de Upstep Custom Orthotics
We’re delighted to hear you’re happy with your orthotics. Helping people feel more comfortable and supported in their daily lives is exactly why we do what we do.
I love my first pair your made for me
I love my first pair your made for me! My feet feel so go!
11 janvier 2026
Avis spontané
Réponse de Upstep Custom Orthotics
We’re delighted to hear you’re happy with your orthotics. Helping people feel more comfortable and supported in their daily lives is exactly why we do what we do.
Ryan answers all the questions
Ryan did a fantastic job of answering my technical questions about the insert construction. Very informative.
9 janvier 2026
Avis spontané
Réponse de Upstep Custom Orthotics
We’re grateful for your kind review. Our customer care team works hard to be responsive and supportive, and we’re glad your experience reflected that.
Excellent customer service from Mary
Excellent customer service from Mary. I had trouble placing an order yesterday, and she was quick to respond and able to get my issue resolved very quickly. I really appreciate how helpful and responsive she was.
I have been a customer of Upstep for many years and purchased several sets of insoles. I have always been impressed with their customer service and quality of the insoles.
Thank you so much.
8 janvier 2026
Avis spontané
Réponse de Upstep Custom Orthotics
We’re grateful for your kind review. Our customer care team works hard to be responsive and supportive, and we’re glad your experience reflected that.
Ryan was a great
Ryan was a great, LIVE HUMAN BEING answering my questions. He was very helpful and clear.
7 janvier 2026
Avis spontané
Réponse de Upstep Custom Orthotics
We’re grateful for your kind review. Our customer care team works hard to be responsive and supportive, and we’re glad your experience reflected that.
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