Urban E Bikes Avis 

I purchased a Rambo Megatron from them that was damaged, missing parts and defective. I was guaranteed a full refund by their rep Venessa several times. Instead they stole approximately 1500$ from me claiming they had to charge me a restock fee. I read their policy and according to it I should have received a full refund given it was damaged, missing parts and defective. They stopped picking up my phone calls and returning my emails from both Venessa and Daniel. I’m not a wealthy man. I saved for years from my time in the marines and deploying to Iraq and afghan to buy the bike. This company are scammers that rip off anyone they can to include our nations combat veterans. It’s funny how you go on their website and look at the reviews. They take down their own negative reviews so customers can’t see it. Do not buy from them. This is unacceptable

Nie polecam

1 ster en dan is de fiets nog niet eens bezorgd. Dat beloofd wat!
Zogenaamd niet betaald en ze hadden ook toevallig ons nummer niet terwijl je dit allemaal moet invullen om verder te kunnen bestellen.
Wat een grap dit!

I purchased a Delfast Ebike from here.. 19 months go by and my battery is dead.. it was only left sitting with a full charge for one month.. I’ve made several attempts to contact them about this issue and haven’t heard a word.. I see a lot of good reviews about good customer service.. But idk.. 🤷🏼.. Did this place sell me a 7,000.00 ebike with an old battery and leave me in the lurch.. Perhaps....

Great for the kids I can’t get them off of them

They told me my bike would have the 4 inch tires but it did not. The paint scratched off with the first ride.
They say something to make sure they sell you a bike and the people don’t know what they’re doing.
They also told me the incorrect weight.

Powerful motor, comfort, style. Packaged very well.

Although it took several days for it to ship after the label was created, the follow up was great and very helpful. Love the bike

I just want to thank you for your quick response and solution to the issue with the rack. I was very surprised to find a whole new bundle of accessories! The new rack fit as it should with little adjustments. It seems like these day’s it is hard to find good customer service, but yours was exceptional. From purchasing the bike to shipping and help with the rack everything was great. The bike has exceeded my expectations in every way. It is a true pleasure to ride, and it gets a lot of looks. Again, thank you for the great service.

I now have a wonderful bike. The process of getting it was a bit harder than it should have been. I think Urban E Bikes is undergoing some growth pains and was not as responsive as they should have been. Since then, they have made efforts to be so and have been very helpful. I would buy from them again.

Good service. I am very happy with the purchase of my Cheetah.

Great personal service,everything showed up in perfect condition, greatest bike ever!

Our bike arrived without a battery 2 weeks ago and Urban Ebikes has not rectified the situation. Would give zero stars if possible

I am very happy with my cheetah. I get complements everywhere I take it. Super smooth ride and long battery life. I don’t care much about the way the company does business. I had a little problem with it not working they didn’t return my calls for that. They want to do everything online and I would think for the money they could have someone to answer a phone. All is good now.

Let me start by saying, I love this bike!!
I’ve made quite a few changes to make it what it is today. Like: suspended forks,
front 1000W hub motor, mirrors, high beam with flashing light, and a suspended seat post.
A lot of trial and error because no one knows what to do with parts like the
front fender after upgrading to the Revi suspended forks and the front hub motor.
You can’t re-mount the fender(very frustrating) with the mounting holes offered because it will keep the shock in the fork from traveling,@#*, stupid design!

Perfect!! Highly recommend Urban-ebikes.com. Fast shipping, delivered as ordered. Love my ebike and will order again from them. AAA+++

Real good service needed questions answered and got back to me promptly also ended up buying parts and accessories and had more questions.
Thank you

This is such a great bike. It it built very well and it is a great ride, you won’t be disappointed!

The order arrived quickly except for the accessories, they took a little longer. Chris and the staff were in touch providing the shipping and tracking information keeping me in the loop.

Thank you