Bought 2 of their log kits but have stupidly lost the codes for the mushroom spore. Contacted them and they were willing to assist in replacing the lost codes. Helpful through the whole process. Await... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I’m not happy for services Urban Farm My order never arrived, but on the system they got 2 times try delivered! no information about we missed you or where can be collected. now ofer me for extra pa... Voir plus
I got two kits for my wife as a Christmas present and when we went to order the code for one of them the code was missing - probably due to my inability to keep pieces of paper that are important!... Voir plus
L'entreprise a répondu
I ordered an Oyster Mushroom growing kit for my elderly father. Inside was a voucher to order the spores. Unfortunately he misplaced the voucher so the kit was useless. I messaged Urbn Farm and had a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Organisation agricole
- Grossiste en produits agricoles
- Consultant
- Fournisseur d'équipements hydroponiques
Écrit par l'entreprise
For anyone, growing anywhere. Urban Farm-It are an organisation whose aim is to encourage and inspire a positive shift in our culture around sustainable food production and consumption. We wish to introduce people to the wonderful and alternative world of urban farming through accessible education, top quality resources and gateway urban farming products.
Coordonnées de contact
Lower Goldstone Farm, Lower Goldstone, CT2 3DT , Ash, Kent, Royaume-Uni
- 01227 532664
- hello@urban-farm-it.com
- urban-farm-it.com
3,8
Bien
382 avis
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I bought two kits one for me and one as…
I bought two kits one for me and one as a birthday gift for my friend, but when we tried to place the order for one of them, the code was missing — I got in touch with the company and they resolved the issue quickly and with great customer service.
As for the mushrooms, I’m excited to get started once the spores arrive.
19 mai 2026
Avis spontané
I’m not happy for services Urban Farm
I’m not happy for services Urban Farm
My order never arrived, but on the system they got 2 times try delivered! no information about we missed you or where can be collected. now ofer me for extra payment another deliveries.
12 mai 2026
Avis spontané
Bought 2 of their log kits but have…
Bought 2 of their log kits but have stupidly lost the codes for the mushroom spore. Contacted them and they were willing to assist in replacing the lost codes. Helpful through the whole process. Awaiting for the items to arrive to begin farming shrooms.
12 mai 2026
Avis spontané
Absolutely great service from them
Absolutely great service from them, had a small issue but a replacement was sent out right away. Great customer service.
12 mai 2026
Avis spontané
Magical mushrooms, in your own pantry!!!
Loved the whole experience!
All the contents of the box were easy to deal with.
Lots of fun and excitement.
I have now been able to harvest the first flush of wonderful mushrooms!
9 avril 2026
Avis spontané
Réponse de Urban Farm-It
Hi Elizabeth,
Thank you for taking the time to leave us such lovely and positive feedback.
We are so pleased to hear that you loved the experience and the box was easy to use.
We hope you enjoy your mushrooms!
Kind Regards
Urban Farm-Produce
Great service
I got two kits for my wife as a Christmas present and when we went to order the code for one of them the code was missing - probably due to my inability to keep pieces of paper that are important! I contacted them and they sorted the problem very quickly and cheerfully.
As for the mushrooms, one set are starting to grow, the others will be when I have drilled a log with the supplied drill bit. I'm sure they will be very tasty.
2 avril 2026
Avis spontané
Réponse de Urban Farm-It
Hi Simon,
Thanks for taking the time to leave us such a positive review.
We are so pleased to hear that our team were able to assist quickly and cheerfully and that your mushrooms are now growing!
We hope you enjoy your kits!
Urban Farm-Produce
I ordered an Oyster Mushroom growing…
I ordered an Oyster Mushroom growing kit for my elderly father. Inside was a voucher to order the spores. Unfortunately he misplaced the voucher so the kit was useless. I messaged Urbn Farm and had a prompt reply from Haidee who agreed to send a replacement out to me. Great customer service that was efficient and friendly. I recommend this company if you want to support a small business with great values and a friendly approach.
24 mars 2026
Avis spontané
Réponse de Urban Farm-It
Hi Martin,
Thank you so much for taking the time to leave us such a positive review.
We are so pleased to hear that our customer service agent was able to assist in getting this resolved for you in a timely and friendly manner.
We hope your father enjoys his kit.
Kind Regards
Urban Farm-Produce
A disappointing review I’m sorry to say
I was very excited to start growing my lionsmane mushrooms and everything went well. But my harvest looked more like cauliflowers when it grew so I left it longer to see if it changed to what it looked like in the pictures. It didn’t and then it turned yellow so could eat it.
Was disappointed.
21 mars 2026
Avis spontané
Réponse de Urban Farm-It
Hi Mr & Mrs Minshull-wilde,
Thank you for sharing your experience. We’ve received your email with the photographs and our team has already been in touch to provide reassurance and advice.
Lion’s Mane can vary in shape, size, and colour depending on growing conditions, and it sometimes looks different from the pictures on the pack. Our team has offered guidance on harvesting and care to help get the best results in future grows.
If you do require further advice, please do get back in touch and our team will be happy to advise you further.
Many thanks
Kind Regards
Urban Farm-Produce
Great customer service
I was given a Golden Oyster kit for Christmas. I followed instructions carefully but have had no sign of growth. I contacted customer service and have had fantastic support in resolving why the kit has failed and I've been offered a replacement kit. Thank you to Haidee for your help in resolving this matter. I'm looking forward to trying again 🙂
9 mars 2026
Avis spontané
Réponse de Urban Farm-It
Hi Alimagalli,
Thanks so much for taking the time to leave us such a positive review.
We are so glad that our customer service agent was able to assist you and get this resolved for you with a replacement.
We hope you enjoy your new kit.
Kind Regards
Urban Farm-Produce
Their oyster mushroom pack is total…
Their oyster mushroom pack is total rubbish - 2 months on having followed the instructions, nothing. Waste of money and time.
26 février 2026
Avis spontané
Réponse de Urban Farm-It
Hi There,
Thanks for taking the time to leave us a review.
We’re really sorry to hear about your experience—that’s certainly not what we’d expect.
Mushroom growing can vary quite a bit depending on environmental factors like temperature, humidity, airflow, and how consistently conditions are maintained, all of which can affect how quickly (or if) a kit produces.
That said, we’d really like to help get to the bottom of what’s happened here. Please feel free to reach out to our customer service team on hello@urban-farm-it.com and we’ll do our best to support you and make this right.
Kind Regards
Urban Farm-Produce
Followed instructions verbatim. Nothing after 12 weeks.
Followed instructions verbatim. Watched elliot on youtbe, copied his instructions exactly, wnt on website looking for answers and no matter what, the cusrtomer is always at fault. How can this be.?? We follow everything as instructed then get fobbed off with an error on our side.
Sorry guys but im going with a diffrent supplier. Sorry to say ,Your customer service is second to anything
22 février 2026
Avis spontané
Réponse de Urban Farm-It
Hi Mingeeater,
Thanks for taking the time to leave us a review and we are sorry to hear you were disappointed with the experience.
If you would like to discuss this further, please do reach out to our customer service team on hello@urban-farm-it.com and one of our team will be happy to assist.
Kind Regards
Urban Farm-Produce
Nice experience of growing mushrooms at…
Nice experience of growing mushrooms at home. Instructions easy to understand. Worked really well. You do have to commit to keeping your mushroom hydrated.
18 février 2026
Avis spontané
Réponse de Urban Farm-It
Hi There,
Thanks for taking the time to leave us a positive review.
We are really pleased that you enjoyed the experience and the instructions were easy to follow.
Kind Regards
Urban Farm-Produce
Complete garbage!
Complete garbage!
The Lions mane is actually coral fungus, which has both edible and poisonous varieties.
16 février 2026
Avis spontané
Réponse de Urban Farm-It
Hi Simon,
Thanks for taking the time to leave us a review and we are sorry that you are disappointed with your product.
Lion’s Mane can sometimes develop a more coral-like appearance depending on airflow and growing conditions, which could be confused for coral fungus, however we want to clarify that we do not sell coral fungus — our Lion’s Mane kits contain Hericium erinaceus.
If you have any concerns about your kit, please reach out to our support team at hello@urban-farm-it.com, and we’ll be happy to review this with you and help further.
Kind Regards
Urban Farm-It
Réponse de Urban Farm-It
Hi Hannah,
Thanks for taking the time to leave us a review.
It is great to hear you followed the instructions and got a great harvest!
We hope you will continue your growing journey following your success.
Kind Regards
Urban Farm-It
Waste of money
Did everything as per instructions the day I received the boxes. Place them in cupboard at correct temperature.
Nothing grew what so ever, waste of money
18 décembre 2025
Avis spontané
Réponse de Urban Farm-It
Hi Mrs J Doolan,
Sorry to hear your kit didn’t produce any mushrooms. We’d love to help troubleshoot—please reach out to our support team at hello@urban-farm-it.com so we can make it right. We hope your next grow will be a success!
Kind Regards
Urban Farm-It
Brilliant company with great customer…
Brilliant company with great customer service. They was able to answer all my questions about growing mushrooms at home. Would definitely recommend to friends and family
29 janvier 2026
Avis spontané
Réponse de Urban Farm-It
Hi There,
Thanks for taking the time to leave us such a positive review.
We are so glad the team were able to assist you with your queries and that you would recommend us in future.
Thanks again.
Kind Regards
Urban Farm-It
Customer service and quality of kits…
Customer service and quality of kits from Urban Farm It, is truly out of this World. Instructions for each kit is just right for growing these kits. Really love them and can't wait to get others soon.
27 janvier 2026
Avis spontané
Réponse de Urban Farm-It
Hi Stuart,
Thanks for taking the time to leave us a review.
It is great to hear you had such a positive experience and we are very grateful you chose to share it.
Kind Regards
Urban Farm-It
Purchased a lions mane kit as a…
Purchased a lions mane kit as a Christmas gift for a friend and they have just achieved their first harvest! Will certainly be ordering more in the future. Great company, would recommend
1 décembre 2025
Avis spontané
Réponse de Urban Farm-It
Hi Jack,
Thanks for taking the time to leave us a review.
We are so pleased to hear that your friend has achieved their first harvest.
We look forward to receiving your future orders.
Kind Regards
Urban Farm-It
Réponse de Urban Farm-It
Hi Chiara,
Thanks for taking the time to leave us a 5 star review.
We are so pleased you were happy with our service.
Kind Regards
Urban Farm-It
Speedy delivery and as described!
Bought a grow kit for my flat in London - super speedy delivery and exactly as described. Very happy!
14 janvier 2026
Avis spontané
Réponse de Urban Farm-It
Hi LT,
Thanks for your time leaving us a review.
It is great to hear your flat now has a growing kit in it and that it arrived in good time.
Good luck with your kit!
Kind Regards
Urban Farm-It
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.