Urbanbeck Avis 

25
•
TrustScore 3 sur 5

3,0

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Bei Urban Blake handelt es sich um einen reinen Reseller von AliExpress. Dementsprechend ist die Qualität sehr schlecht. Ich kann nicht empfehlen bei dem Store zu bestellen.

Noté 5 sur 5 étoiles

Just discovered Urbanbeck and I’m seriously impressed. Their vibe is clean, elevated, and effortlessly cool. I picked up the Monk T-shirt and it’s easily one of my new favorites — great fit, soft fabr... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Recently purchased a Mode Belle Blue/Pink handbag for my wife and am really pleased with the product and purchase process and delivery timeline. The bag is beautiful and well constructed, not bulky or... Voir plus

Noté 1 sur 5 étoiles

Trying to return an item as you only have 30 days to return however despite 4 email & 2 messages via Facebook still no answer and time will soon be running out! Luckily I paid via PayPal! If anyone... Voir plus

L'entreprise a répondu

À propos de l'entreprise


Coordonnées de contact

3,0

Moyen

TrustScore 3 sur 5

25 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,0

Tous les avis

(25)

1 avis reçu au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

AliExpress Reseller

Bei Urban Blake handelt es sich um einen reinen Reseller von AliExpress. Dementsprechend ist die Qualität sehr schlecht. Ich kann nicht empfehlen bei dem Store zu bestellen.

8 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

I absolutely love my new sunglasses

I absolutely love my new sunglasses. I am a large man and find most sunglasses do not fit me. These fit well and have superb polarization lenses even in glaring Florida sunshine. Well done Urban Beck!

10 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Urbanbeck is under New management and I…

Urbanbeck is under New management and are heavily invested in rebuilding not only the products and the quality but the service to the customers.
I will continue to be a customer as the new management focus on CUSTOMER experience is one that will ensure that the client is always first.

15 août 2025
Avis spontané
Logo de Urbanbeck

Réponse de Urbanbeck

Adam, you have a fan in us! We hope to make you a long term customer as we launch the new catalog. Appreciate you very much.

Noté 5 sur 5 étoiles

fast response

I needed to return an item. I got a response in answer to my request the same day. Amazing.

4 août 2025
Avis spontané
Logo de Urbanbeck

Réponse de Urbanbeck

Ron, we can't thank you enough for taking the time to leave a 5-star review! Please come back soon.

Noté 1 sur 5 étoiles

Don’t tout service levels that are not real!!!!

I have emailed support @urbanbeck 3 times about an order. Hey new owner, don’t talk about improvement unless it’s real. My company is in the C/S business. You need to hire us to Di it right.

28 juillet 2025
Avis spontané
Logo de Urbanbeck

Réponse de Urbanbeck

Hello! Order arrived per tracking confirmation a day earlier than posted shipping estimates. The customer did a chargeback before the item arrived. We have been in communication throughout and appreciate the feedback regarding the posted shipping times, which are being enhanced daily. Hope to see the customer back and get a chance to earn those other 4 stars!

Noté 1 sur 5 étoiles

Do not buys from this company

Do not buys from this company. Chinese cheap product. No customer service applying for refund through PayPal.
Sunglasses on the site must have used AI as they look nothing like the sunglasses I received.!!

Avoid🤬

27 juin 2025
Avis spontané
Logo de Urbanbeck

Réponse de Urbanbeck

Hello. New owner of Urban Beck here and I just claimed our profile so we can get to work on building customer experience. I can't speak for the past, but I can tell you that we are here to make you a fan. Send an email to support@urbanbeck.com and let's make things right. I am confident that we can make you happy.

Noté 5 sur 5 étoiles

Effortlessly Cool and Great Quality – New Favorite Find!

Just discovered Urbanbeck and I’m seriously impressed. Their vibe is clean, elevated, and effortlessly cool. I picked up the Monk T-shirt and it’s easily one of my new favorites — great fit, soft fabric, and you can tell the quality is top-tier. The whole collection has that quiet luxury feel without the insane price tag. If you’re into minimal, well-crafted pieces that still stand out, definitely check them out. Will be back for more.

2 juin 2025
Avis spontané
Logo de Urbanbeck

Réponse de Urbanbeck

THANK YOU so much for taking the time to give us a positive review! Please do come back to UB soon!

Noté 1 sur 5 étoiles

DO NOT BUY from this company

DO NOT BUY from this company. They are based in China. They take your money in moments, but nearly 3 weeks later I am struggling to get an answer as to why no good yet received, I'm struggling to get a response.
Please avoid this company at all costs.

Update: Since writing my review. They still haven't responded. I've now contacted my bank with a view to getting my money back. This company are scam artists. AVOID AT ALL COSTS

21 avril 2025
Avis spontané
Logo de Urbanbeck

Réponse de Urbanbeck

Hello. New owner of Urban Beck here and I just claimed our profile so we can get to work on building customer experience. I can't speak for the past, but I can tell you that we are here to make you a fan. Send an email to support@urbanbeck.com and let's make things right. I am confident that we can make you happy.

Noté 1 sur 5 étoiles

American Express Charge Back

American Express gave me my
Money back because this company sucks. Their customer service says we will respond in 24 hours and they don’t. They don’t answer the phone so I just went thru AMEX and issued a charge back and donated the poorly fitting and cheaply made merchandise never to shop there again and suggest you don’t either.

21 octobre 2024
Avis spontané
Logo de Urbanbeck

Réponse de Urbanbeck

Hello. New owner of Urban Beck here and I just claimed our profile so we can get to work on building customer experience. I can't speak for the past, but I can tell you that we are here to make you a fan. We don't have phone support, but our customer service team replies to our support@urbanbeck.com box as quickly as possible.

Send an email to support@urbanbeck.com and let's make things right. I am confident that we can make you happy.

Noté 1 sur 5 étoiles

Do Not Buy from this Company

I placed an order for a jacket on 1/19/25 and as of 1/31 have not received it and Company refuses to give me accurate delivery information or a refund.

19 janvier 2025
Avis spontané
Logo de Urbanbeck

Réponse de Urbanbeck

Hello. New owner of Urban Beck here and I just claimed our profile so we can get to work on building customer experience. I can't speak for the past, but I can tell you that we are here to make you a fan. Send an email to support@urbanbeck.com and let's make things right. I am confident that we can make you happy.

Noté 1 sur 5 étoiles

Poor service

Trying to return an item as you only have 30 days to return however despite 4 email & 2 messages via Facebook still no answer and time will soon be running out!
Luckily I paid via PayPal!
If anyone from Urban Beck is monitoring feedback its order number 20246!

15 janvier 2025
Avis spontané
Logo de Urbanbeck

Réponse de Urbanbeck

Hello. New owner of Urban Beck here and I just claimed our profile so we can get to work on building customer experience. I can't speak for the past, but I can tell you that we are here to make you a fan. Send an email to support@urbanbeck.com and let's make things right. I am confident that we can make you happy.

Noté 5 sur 5 étoiles

Good purchase , very happy

I just got the shoes that I ordered today and I love them!

24 octobre 2024
Avis spontané
Logo de Urbanbeck

Réponse de Urbanbeck

Thank you so much! This means so much to us as we work to make "Discover the Difference" come to life.

Noté 4 sur 5 étoiles

Great product!

I bought a few of their monk t shirts for myself and for my colleagues at work and they loved the t shirt too.

20 octobre 2024
Avis spontané
Logo de Urbanbeck

Réponse de Urbanbeck

FANTASTIC! Pics or it didn't happen. support@urbanbeck.com and maybe we can dress the next casual Friday.

Noté 1 sur 5 étoiles

Awful

Awful. They sent the wrong size shoes (by 3 sizes). I gave them to my sister, only for her to discover there were 2 left shoes. Company refused a refund as the 30 day return period had passed.

16 novembre 2024
Avis spontané
Logo de Urbanbeck

Réponse de Urbanbeck

This is not how we operate now. Two left feet sounds really bad and even though this is long ago, if you see this, please send a note to support@urbanbeck.com and let's make things right!

Noté 1 sur 5 étoiles

Scam

Scam. Avoid. No order number provided. No hours for customer service. Phone number does not work. Just don’t even bother.

7 septembre 2024
Avis spontané
Logo de Urbanbeck

Réponse de Urbanbeck

New owner here and trying to make things right from the past. No live phone support but our team monitors the email box daily. No scams here, just trying to make fans!

Send an email to support@urbanbeck.com and let's make things right. I am confident that we can make you happy

Noté 2 sur 5 étoiles

Should have read the reviews

In my error I didn't check with this site before making a purchase. The item took a long time to arrive and when it did, it was about 3 sizes too small. In addition it was not possible to check the size sent as the label had been cut out. I contacted customer services (not expecting much) and they were in fact, really helpful. I had a choice of returning to them for a full refund, or, keep the item and recieve a 40% refund. After confirming that this would be a cash refund to the payment method used for purchase, I opted to keep the item. My Daughter is now a happy owner of my t-shirt

18 juin 2024
Avis spontané
Logo de Urbanbeck

Réponse de Urbanbeck

Glad customer service was a bright spot but sorry about this experience. Let's get you matching your daughter with the right size. It's been a long time but I am diving in here. Send a note to urbanbeck.com if you see this.

Noté 1 sur 5 étoiles

Nicht kaufen!!

Ware unvollständig geliefert. (Shorts fehlten) Dann wird einem mitgeteilt, dass dies so korrekt ist. Dumm nur, dass ein Freund von mir 2 komplette Sets erhalten hat. Nachdem ich das UB mitgeteilt habe, lenkten sie ein und wollten nachliefern. Seitdem werde ich über Wochen hingehalten wenn ich nachfrage. Proaktiv höre ich gar nichts mehr.

17 juin 2024
Avis spontané
Logo de Urbanbeck

Réponse de Urbanbeck

Hello. New owner of Urban Beck here and I just claimed our profile so we can get to work on building customer experience. I can't speak for the past, but I can tell you that we are here to make you a fan. Send an email to support@urbanbeck.com and let's make things right. I am confident that we can make you happy.

Noté 1 sur 5 étoiles

More scam confirmation

I order a T-shirt that looked so cool that I was willing to pay $37 for it. But the order number they gave me does not match up with anything.

5 juin 2024
Avis spontané
Logo de Urbanbeck

Réponse de Urbanbeck

Our order number comes immediately after checkout. Please send your email address to support@urbanbeck.com if you see this.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus