Urban Bliss Avis 

6 weeks for a refund to be made and no communication about any delay. Shockingly poor and I will spread the word not to purchase from this company. It's horrible not knowing if your money is coming back.

Update - I have received a reply from the company about a delay. But nothing was communicated about any delay during my long wait for the refund. In that time, it feels like you’re going to need to start a complaints process to get your money back. Rather than excuse why it happened after the event, how about investigating why delays are happening and what can be done about it? And improve communication with some automated emails that update the customer that refund is on its way.

Advertise jacket as suede in the product title and description of coat. Upon arrival it is nasty faux suede!!!
Misleading product sales

I hate complaining but i feel i need to after reading the reviews for urban bliss. Everyone is experiencing the same problem but urban bliss is not learning from this and rectifying the problem.
I ordered a pair of shorts but was sent trousers which i need to return. Scanned the qr code to start the returns procedure to no avail, sent numerous e mails to no avail.
I then ordered the shorts again which arrived and are lovely but i still have the trousers which i did not order.
We’re all on a budget and cant afford to throw money down the drain.
Please, urban bliss contact me and rectify this problem.
Thank you

Ordered off Debenhams website not realising I was actually buying directly off this company as it’s apparently a market place! Had to go via Debenhams to get any response and am still awaiting a refund after returning nearly a month ago! Avoid this company!

Bought a coat in a size 8 and sized down because of reviews. It drowned me and I’m a 10. I’m 5’5 and it almost touched the floor. Sent it back 2 days later. It arrived with them and a week later I emailed to chase my refund. They acknowledged it was received and responded please contact us after 14 days . After 14 days still no refund so I emailed again and they said has it been 14 days? Anyway a week later after emails back and forth they refunded me 3 weeks after receiving the return .
Not sure why they take so long! It definitely puts me off buying from them again- I really loved the coat too- wish it was shorter!

Dreadful customer service. It took six weeks to get my refund and that only happened because PayPal got involved.

If I could give no stars I would ! Terrible customer service ! Took nearly a month to get my money back ! I ended up having to get PayPal involved to help me get my refund . They ignored all communication emails and messages! I’m surprised people still buy from them . The worst experience and I’d never shop with this company again.

Horrible customer service experience. Do not buy from them! I asked them to change my delivery address and they didn’t respond till a week later…my item went to the wrong address

Shame there is no option for 0 stars!
Like others have said, extremely poor refund service. Item returned 22nd December but no acknowledgement of receipt , no refund and no response to correspondence. Unable to locate a telephone number for the company. Very poor customer experience so would not purchase from this company again.

I returned a order in November debenhams have declined my refund told me to get intouch with urban bliss so I did had no feedback back from them don't buy from them you don't get refunds that make making a fortune of us

As other people have reported, I too returned an item as the quality was very poor (it was a jumper). Returned it mid December 2025, I have emailed them to which I got reply of them having a backlog. Since this reply I have emailed them again and they are now ignoring me too. They must be making a fortune out of these returned items. Avoid! Extremely poor quality clothing and returns service.

I returned two coates from this companies website , they were delivered to them on 22nd December .I have e mailed them and had an e mail back saying they are ploughing through returns but still no refund it’s now 15 th Jan and still no refund and the are not responding now either . I would not purchase from this company again . I am not giving up on my refund !

Have emailed these asking where is my refund it’s been over 10 days and no response back very disappointing/ not good customer service

Terrible return process. Link contained within package or QR doesn’t work. Luckily I purchased through Matalan who helped me far more and provided a link to return to urban bliss. Sent item back, sent them receipt and proof of delivery and just didn’t respond except refund processed within 14 days. Emailed multiple times and tried to start a chat, staggered responses none of which helped. Ended up complaining to matalan who sorted it within 24 hours. I wouldn’t purchase again

Not even worth one star. I returned an item on 29th October. They received it 30th. I have had to pay £66 for my Klarna because it’s took them too long to refund me. Still haven’t had any update other than my tracking of the parcel telling me urban bliss have the item. Nothing from them themselves!! Ordered through Debenhams! I can’t believe either of them think this is acceptable. I have messaged Debenhams 4 times on messenger and email. Also contacted urban bliss through Facebook, Instagram and email. I will not be using either of these company again. Absolutely shocking. When or if you’d like to refund me my money it would be lovely as I have food I need to put on the table and petrol in my car so I can go work. Thanks

More of the same, sent my return on 25th Oct, they have confirmed receipt and it's now 17th Nov and still no refund!

Returned item as it was to big took ages to receive returns label. They then emailed me saying my refund has been approved that was over 2 weeks ago and still no refund. And no reply when I've tried emailing them.

I am trying to return stuff and keep receiving automated replies that return request under review. I can’t understand what they are trying to review as items are bought directly from their website. Absolutely shocking customer service. I would avoid this company in future. This is the message I received from them “ Please note this is a manual check so there may be delays at evenings and on weekends. Your return will still be accepted if it is requested within the return window, even if at the point it is accepted it has fallen outside of the returns window.” I have seen so many reviews and all of them are really poor. Can someone please advise me that what is the return process with this company, to me it seems like a big secret or a mystery to return items. Please someone help

Returned items and the carrier shows as delivered to them over 2 weeks ago, yet no email confirmation or refund given yet. Have reached out several times, had one response and then nothing. Doubt I will see that £50 refunded any time soon if ever. Will not go near this company again, awful service.

They have received my returned items but have not refunded me and now are completely ignoring my emails and attempts to contact them.