Urban Pet Shop Avis

•

3,8

Animalerie

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À propos de l'entreprise

Écrit par l'entreprise

Urban Pet Shop is a UK online pet store specialising in premium dog and cat accessories, delivering to customers across the United Kingdom. Our carefully curated range includes cooling mats, GPS collars, elevated feeding stations, waterproof leads and collars, car travel accessories, grooming tools, training aids and much more — all chosen for quality, safety and everyday usefulness. We're a small, passionate business built by pet lovers, for pet lovers. Every product we stock is handpicked with one question in mind: would we use it for our own pets? If the answer isn't a clear yes, it doesn't make the cut. We offer free UK shipping on orders over £24.99, a straightforward returns policy and friendly customer support — because great service matters just as much as great products. Whether you're treating your dog to a new adventure accessory or finding the perfect feeding station for your cat, Urban Pet Shop is here to help you spoil your best friend. 🐾

Coordonnées de contact

3,8

Bien

12 avis

5 étoiles

4 étoiles

3 étoiles

2 étoiles

1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Tous les avis

(12)

12 avis reçus au cours des 12 derniers mois

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Nous vérifions les avis

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

ll y a 5 jours

Well made items that work for me and my dog.

I’m very pleased with both items I ordered. The raised bowls are great for my young dog and the cooling mat feels cool. Thank you.

29 juillet 2026

Réponse de Urban Pet Shop

ll y a 5 jours

Hi, thank you so much for your wonderful review — this has absolutely made my day! 😊🐾 I'm so pleased the raised bowls are working perfectly for your young dog and that the cooling mat is doing its job — they're two of my personal favourites! Thank you so much for choosing Urban Pet Shop, it truly means the world to me. 💛 — Sarah, Urban Pet Shop

20 août 2026

doing very well

doing very well. no complaints

29 juillet 2026

Réponse de Urban Pet Shop

ll y a 6 jours

Hi, thank you so much for your wonderful review — this has absolutely made my day! 😊🐾 I'm so thrilled to hear everything is going well and I really hope your pet is loving their new purchase! Thank you so much for choosing Urban Pet Shop — it truly means the world to me. 💛 — Sarah, Urban Pet Shop

20 août 2026

Good product as described.

29 juillet 2026

Réponse de Urban Pet Shop

20 août 2026

Hi, thank you so much for your lovely review — so pleased the product was exactly as described and I hope your pet absolutely loves it! 😊🐾 Thank you for choosing Urban Pet Shop — it means the world. 💛 — Sarah, Urban Pet Shop

18 août 2026

AMAZING CUSTOMER SERVICE

Unfortunately my purchase wasn’t what I required but my goodness what AMAZING customer service from Sarah
I have never been treated so kindly by any retailer
I will most definitely use and recommend them again and again
Thank you

4 août 2026

Réponse de Urban Pet Shop

18 août 2026

Oh my goodness, this has absolutely made my day — thank you so much for taking the time to leave such a kind and generous review! 🥹💛 I'm so sorry the product wasn't quite right for you, but knowing that you felt looked after and valued truly means the world to me. That is exactly what Urban Pet Shop is all about. I cannot wait to welcome you back and I hope next time we find you the perfect product for your pet! Thank you again — you've put the biggest smile on my face. 🐾💛 — Sarah, Urban Pet Shop

17 août 2026

I couldn’t believe how flimsy your…

I couldn’t believe how flimsy your product was, such bad quality and very overpriced. To be honest I would of paid no more than £5 for this product so I feel very disappointed and totally let down!

3 août 2026

Réponse de Urban Pet Shop

18 août 2026

Hi, thank you for taking the time to leave a review and I'm truly sorry to hear you're so disappointed with your purchase — this is absolutely not the experience I want for any of my customers and I'm sorry we fell so far short of your expectations on this occasion. 😔💛 Please get in touch with me directly at admin@urbanpetshop.co.uk and if there is anything I can do to help I will be happy to do so. — Sarah, Urban Pet Shop

14 août 2026

Quick delivery and product is lovely

29 juillet 2026

Réponse de Urban Pet Shop

14 août 2026

Hi, thank you so much for your lovely review — this has really made my day! 😊🐾 So pleased the delivery was quick and that you're happy with the product — I hope your pet absolutely loves it! Thank you for choosing Urban Pet Shop, it means the world. 💛 — Sarah, Urban Pet Shop

13 août 2026

Bigger than expected

29 juillet 2026

Réponse de Urban Pet Shop

13 août 2026

Hi, thank you so much for your review! 😊🐾 Always a lovely surprise when something exceeds expectations — I hope your pet is enjoying it! Thank you for choosing Urban Pet Shop, it means the world. 💛 — Sarah, Urban Pet Shop

13 août 2026

Be more transparent

Following an online chat, which I found informative and helpful, I opted to place my order - a cool mat for my young cat (1 year's old).

At the time of placing my order, I expected the order to be fulfilled immediately. However, as time passed by, it became very apparent that orders were being supplied from China and not the UK. To write I was disappointed would be an understatement as tracked the parcel getting held up at customs clearance in the UK.
Would I order from this supplier again - probably not. I try to select businesses in the UK that support folk trying to make an honest quid.
Transparency needs from the supplier ought to be far greater would be my advice.

29 juillet 2026

Réponse de Urban Pet Shop

13 août 2026

Hi, thank you so much for taking the time to leave such detailed feedback — I really do appreciate it and I want to be genuinely honest with you in my response. 💛

You're absolutely right and I hear you completely. While our delivery timeframe and shipping origin are referenced at checkout, I understand that this wasn't clear enough for you and I'm truly sorry for the disappointment and frustration that caused.

Transparency is something I care deeply about and your feedback has reminded me that I can always do more to make this clearer upfront. I'm sorry we fell short of your expectations on this occasion and I'm grateful you took the time to share this so honestly. I hope in time you might give us another chance to do better. 💛 — Sarah, Urban Pet Shop

13 août 2026

Cool Blanket

Very pleased with the cool blankets.
Arrived quickly.

29 juillet 2026

Réponse de Urban Pet Shop

13 août 2026

Hi, thank you so much for your lovely review — this has absolutely made my day! 😊🐾 I'm so pleased the cooling mats arrived quickly and that you're happy with them — I hope your pet loves them as much as I do! Thank you for choosing Urban Pet Shop, it truly means the world. 💛 — Sarah, Urban Pet Shop

13 août 2026

The purchase was fine

The purchase was fine, but the subsequent constant stream of emails most off putting. I will not be back.

29 juillet 2026

Réponse de Urban Pet Shop

13 août 2026

Hi, thank you for taking the time to leave a review and I'm really sorry to hear the follow up emails were too frequent — that's completely fair feedback and I sincerely apologise for the poor experience. I'd never want any of my customers to feel overwhelmed and I'll take this on board straight away. I'm sorry we've lost you as a customer and I genuinely hope we might get the chance to make it up to you in the future. 💛 — Sarah, Urban Pet Shop

30 juil. 2026

Cooling mat

Bought a cooling mat and dog gps collar from this company and am very happy with both products. Sarah was very helpful with all the questions I had on the collar and they came very promptly. Thank you Urbanpets - I’ll be back!.

1 juillet 2026

Avis spontané

Réponse de Urban Pet Shop

30 juil. 2026

Wow, thank you so much for this wonderful review — it's genuinely made my day! 😊🐾

I'm so pleased to hear you're happy with both the cooling mat and the GPS collar — they're two of my personal favourites and it's lovely to know they're going down well! It was an absolute pleasure helping you with your questions about the collar — that's exactly what we're here for. 💛

We can't wait to welcome you back — your dog is very lucky to have such a caring owner! 🐶

Warmest wishes,
Sarah — The Urban Pet Shop Team

4 juil. 2026

Awful company - overpriced junk

Awful company. Cheap junk from China. Delivery took ages and the dog bowl is just poor quality it’s going in the bin. Could’ve got better from a pound shop. Totally ripped off.

4 juillet 2026

Avis spontané

Réponse de Urban Pet Shop

29 juil. 2026

Hi, thank you for taking the time to leave a review — I'm really sorry your experience didn't meet your expectations. 💛

We take all feedback seriously, and I'm genuinely disappointed to hear you felt let down by the quality and delivery time. This isn't the experience we want for any of our customers, and I'd love the opportunity to make this right for you.

If you'd like to get in touch directly at admin@urbanpetshop.co.uk, I'll personally look into this and do everything I can to resolve it.

Warmest wishes,
Sarah — The Urban Pet Shop Team

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