Bilt Labs | Custom Orthotic Insoles Avis 548

The price is a lot lower than custom made through the medical offices.
Quality is just as good and holds up good as the medical offices I've been seeing.
Sizing and shipping is an easy and fast service. My order size is kept on record so re-order is easy. Over all I'm very happy with the experience.

This is a customer service review only. We received the orthodics today and will review the product later, but the customer service is impeccable. We received the insoles and had a quick question and I was expecting to have to wait a few days for an answer and instead, we received an email back from Laura immediately with exactly what we needed. The orthodics look to be well made but since we haven't used them yet we can't give a product review just yet.

I purchased a pair of these inserts about a year and a half ago and they sure helped with my feet. I climb ladders daily and these help give my feet more support on those rungs, I figured I’d better get a fresh pair, so I ordered them. A few days latter Laura from Bilt Labs called me and was so very helpful helping me to figure out if I was doing well with original style and mention some other options. Her and I working together came up with a solution I think I will be happy with. Thank you Bilt Labs for having a wonderful staff and a product that works better than any others and believe me I have tried many upon many inserts. That’s why I came back again.
John

I have had foot pain for years. I had my doubts this would work. To my amazement , there insoles took my foot pain away. I have had Cortisone shots ect. NOTHING worked till now. Just ordered my 3rd pair.

I have several pair of inserts from Bilt Labs, prior to wearing Bilt Labs insert my feet hurt getting out of bed and just walking barefoot. The relief was within days and continued improving. I have recommended the inserts to numerous friends and the results have been the same for all of the as well.

I ordered these for my husband because he refused to go to the doctor and was always complaining about his feet hurting. Once he tried them I noticed he quit complaining about his feet hurting or any other aches. He finally told me one day, these things work! I am so happy this was available to us. Definitely recommend!

Laura was very professional, clearly & expeditiously addressing all topic related questions.

I cant wait for my insoles to get here the customer service was outstanding Laura has done amazing with all my questions couldn't ask for better people to work with thanks.

Great Customer Service!
I personally dealt with Laura, and she helped me with my issue. Thank you! :)

Laura responded quickly and effectively to my request, making things very easy for me - I'm grateful for the resolution that was offered with a minimal amount of time and effort on my part.

From start to finish the customer service and the insoles are outstanding. I had an issue with pain in 1 toe after wearing them for a month Bilt labs suggested a change sent that one back. Unfortunately the change was worse so they changed it back. At that time they also recommended I change to the active instead of the every day version. All at zero additional cost.
They truly mean they want your feet to be comfortable.
Thank you Bilt Labs.
Bart Combe.

Corrected my foot pain after a couple years of trying different foot insert solutions

Mary was very helpful.

I have recently order my insoles from Bilt Labs and i have nothing but an excellent experience through out the process. Customer services (Amanda F.) rocks and was very understanding and accommodating with my request. Based on my experience with customer service team, I gave 5 star rating as they deserve it. Please keep up the good work!!

Have bought orthotics for years, online and from podiatrists.... The ones I bought from Bilt Labs are among the best I've ever used...

Mary was extremely helpful and quick in replying to my email about an order change. This is my first time ordering custom Orthotics, so I made a mistake in my order that was quickly fixed. I look forward to any future communications that might happen with how quick and nice their customer service is.

I was having heal pain when playing pickleball or walking long distances. I wear Asics top of the line sneakers so it was not due to a cheap sneaker. I received my custom orthotics, they fit perfectly and have completely eliminated my heal pain. I cannot recommend enough. Customer service has been prompt and efficient.

They showed up under our FSA eligible vendors and we had some money to spend. We ordered 3 kits for 3 different people in December. Only 1 kit was shipped. We were in the middle of a move, so it was lost in the shuffle. When I found it in March, I contacted the company to see where the other 2 were. They explained that they will not ship 3 separate kits unless they are each under their own transaction, even though they offer a significant discount for ordering 3 kits. I am now out $500.00 because last year's FSA deadline has passed.

BILT has exceptional people helping customers. However,today's encounter with Mary M-- was extra awesome. Early this AM, I emailed BILT since i'd done nothing to make the mold of my feet, even though I'd received the kit for doing this 7 months ago -- Mary told me NOT to worry; my order was/is still active; I could move forward now. And while I thought I could use the old untouched kit, she offered to send me a fresh one-- no cost. Also, Mary spent a lot of time answering my general questions/concerns. BILT thank you for being wise in choosing employees-- & thank you for offering the service you do. BTW: I vote for Mary getting a raise.

The customer care and response were exceptional. They immediately communicated professionally in a helpful caring manner to make sure the Orthotics fit me properly. I have a better fit than my much more expensive pair from my podiatrist.