Ordered the carbon 2 Easter package was shipped on the 31st of March it was supposed to come with four rows of Easter colored filament they were shipped separate I got the printer in two days by F... Voir plus
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
I had orginial bought the Centauri Carbon and was really impressed with it and that's what lead me to purchase the Centauri Carbon 2, makes it nice to have 2 machines and only one slicer. The CC2 does... Voir plus
I set up the shipping address incorrect and when I ordered it I caught it and when I made the support ticket they were quick to fix it. I accidentally did the same thing through Logitech and they told... Voir plus
You sent me a bad batch of filament, which ended up clogging three different extruders and nozzles. When contacting support, I ended up getting the runaround. So if I don't hear back about a refund or... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'électronique
- Magasin de pièces et de composants électroniques détachés
- Fournisseur d'équipement
- Artisanat
- Magasin d'imprimantes et de scanners
Écrit par l'entreprise
ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Why Choose ELEGOO?
Écrit par l'entreprise
- *Fast shipping with local delivery *Up to one-year warranty *100% secure payment *Lifetime Support
Coordonnées de contact
No.30 Dahe Industrial Park, Guancheng Community,Guanhu Street, 518100, Shenzhen, Chine
- info@elegoo.com
- us.elegoo.com
4,0
Bien
1 k avis
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Real love on it that what I ordered…
Real love on it that what I ordered more machines for my shop …
6 avril 2026
Website was easy to browser and easy to…
Website was easy to browser and easy to shop. Product arrived in a timely matter.
NextPrint keeps getting flagged by my company's spam filters.
7 avril 2026
100% Recommended
What made my experience great was the very fast shipping, and the fact that the products I bought were carefully packaged. 100% Recommended
10 mars 2026
Everything was easy and smooth.
Everything was easy and smooth.
My printer arrived quickly and I was up and printing 20 minutes later (Centauri Carbon).
I also buy my Arduino boards from Elegoo
7 avril 2026
Very prompt responding to my request
7 avril 2026
Great company and excellent product!
30 septembre 2025
I had orginial bought the Centauri…
I had orginial bought the Centauri Carbon and was really impressed with it and that's what lead me to purchase the Centauri Carbon 2, makes it nice to have 2 machines and only one slicer. The CC2 does not disappoint it is well built and easy to use just like the CC1. Very happy with my 2 printers.
6 avril 2026
One of the best 3d printing machine…
One of the best 3d printing machine manufacturers out their! I own multiple FDM and Resin machines and love everyone of them!
6 avril 2026
You sent me a bad batch of filament
You sent me a bad batch of filament, which ended up clogging three different extruders and nozzles. When contacting support, I ended up getting the runaround. So if I don't hear back about a refund or exchange soon, I'll be contacting my credit card company to dispute the charges.
6 avril 2026
Réponse : Elegoo US Store
Dear customer,
We're truly sorry for the filament issue and the support experience. We see that you already have a support ticket open — rest assured, we will follow up until this is fully resolved to your satisfaction. Thank you for your patience.
Best regards,
ELEGOO Team
Love my Elegoo Centuri Carbon 2 and…
Love my Elegoo Centuri Carbon 2 and when issues did arise, Elegoo responded promptly and resolved my issue’s either with advice or replacement parts.
Knowing Elegoo provides this level of support I did not hesitate to purchase another machine.
5 avril 2026
Poorly packaged for shipping
Help all of your customers by improving your shipping. Do more than just tape the product boxes together and slap on a shipping label, that's truly ridiculous! Parts and filament orders have come this way. It's very difficult to open, and ruins the product boxes I sometimes use for storing their contents. Please. JIM
8 avril 2026
Réponse : Elegoo US Store
Dear customer,
We sincerely apologize that the delivery service did not meet your expectations. We’re actively improving our packaging and moving forward. Thank you for helping us improve!
Best regards,
ELEGOO Team
I bought for my son’s birthday
I bought for my son’s birthday. Won’t work, contacted customer service and all I heard back was for a review. Do not recommend
5 avril 2026
Réponse : Elegoo US Store
Dear customer,
We're sorry to hear about your experience.
We've looked into this and see that you already have a support ticket open with our team, and they are actively following up on your case. Thank you for your patience, and we're committed to making things right.
Best regards,
ELEGOO Team
Quality printer for the cost.
Ordered the carbon 2 Easter package was shipped on the 31st of March it was supposed to come with four rows of Easter colored filament they were shipped separate I got the printer in two days by FedEx. The printer is nicely made, and the webcam inside makes it nice to watch prints when you're not near the printer.
I will add that you need a large stable table for the printer as it does produce a lot of shaking from the motion of the print head.
30 mars 2026
Réponse : Elegoo US Store
Dear customer,
We sincerely apologize for the frustration this has caused.
We see that a support ticket is already in progress — rest assured, we will follow up closely and make sure this is resolved to your satisfaction.
Thank you for your patience.
Best regards,
ELEGOO Team
Quality products, great prices.
Elegoo makes it so easy to order what you need when you need it. They are always running deals and sales making it affordable.
5 avril 2026
Happy with my printers
Got a second printer recently and have been very happy with the products and services so far. I do hope they keep innovating and come out with a great multi head or nozzle machine like the competition.
5 avril 2026
Got an error code 103 after 2 months…
Got an error code 103 after 2 months and the printer just stopped working.
4 avril 2026
Réponse : Elegoo US Store
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the inconvenience you've experienced and completely understand your frustration. Please be assured that we are already following up on your case — we noticed you have a support ticket, and our team is working diligently to resolve the issue to your full satisfaction.
Best regards,
ELEGOO Team
Always my go to for filament.
4 avril 2026
About to have 28 hours of printing on…
About to have 28 hours of printing on my CC2 and so far it has been nothing but smooth sailing all of my prints have been amazing and the fine detail work is what really has me excited!!
4 avril 2026
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