Hsbc Avis 10

HSBC_US misleads clients and ignores complaints until you escalate to FINRA.
In my case, they provided false information and lied about bonds (callability), delayed my refund for months, and are now not honoring the verbal agreement we made (in which I did not ask for compensation, but to be made whole). HSBC now took all my accrued tax-free interest with the refund and want to return it taxed.
This is unacceptable behavior from a major bank. I hope others don’t make the same mistake I did by trusting HSBC.

Diabolical service.
No business support in the main branches staff were just referring me to business support and business support refering me to bank unbelievable wasted 4 hrs of my time today with no solution. Avoid at all cost
If i could rate -1i would.
And my next step is closing my 2 business accounts with them and switching elsewhere

I never write reviews but this time I want to because I hope it will help other customers avoid the worst customer service I have ever experienced with a Bank. Please do not use them, they are just terrible.

Diabolical service.

Need to change from one account within HSBC to another, but Inverness Branch “Not Authorised” to set it up.

Informed could be done on line, but On-Line chat said it could only be done via phone, gave me 03457 606060 but they referred me to 03455 873540, no one answers then call cut off 5 times !

Asked Chat agent to register formal Ombudsman Complaint, but Chat agent refused, said he was not authorised. I think non acceptance of Complaint breaches Banking Ombudsman’s rules.

Avoid HSBC if you can

After I have repeatedly reported HSBC to the BBB, Amy Wilkinski who is the customer relations manager of this bank, sent me an email stating that she is going to send me a gift to my post office box mail.
After waiting 2 weeks I received a cup of coffee.
I tried to email her back, but could not find her email because she had already hurried to delete it, aware of her discriminative mocking abuse and foul play.
I cancelled my credit card with HSBC because of their unprofessional misconduct that caused me worries, time waste and lot of hassle as they kept charging me online fictitious amount of money hoping I would not pay attention and pay them.
Instead of spending her energy finding a cup mocking my age and being sarcastic, Wilkinski could have used it to find a solution to our disagreement and restore peace between us.
My claim was a monetary compensation, NOT A CUP OF COFFE.
Worst customer service and nonstop foul play.
I am writing this review to make other clients aware of the unethical unprofessional behavior and of this customer relations manager and her bank.
Read online some reviews about HSBC and you will understand which kind of service they offer!

I've used HSBC for quite a while and they do have some advantage for international customers. However today, their usefulness significantly reduced. I tried to do a direct deposit for a very clearly written check which was well photographed and they rejected it because their crappy programme could not interpret xx/00 as no cents. Instead of giving me the option to have a customer service rep review the check, they told me to post it in. Post today from the EU to the USA, is not a comforting prospect and HSBC is now less convenient

I opened my HSBC account with $10k that was supposed to earn me a welcome bonus of $350 after 90 days.
To actually get in touch with their abysmal customer service takes endless phone trees and a lifetime listening to horrid muzak only to be helped by someone who is essentially helpless as they cannot do a thing, just request information which takes a considerable amount of time to get (think days...) and then they still don't know. Well after the 90 days were up I repeatedly inquired about the welcome bonus and after being told that I meet the qualifications I was told (multiple phone calls through their archaic and awful system) that since I didn't use their link to set up the account I wouldn't be getting my bonus. I then withdrew all the funds I had in the account and left the .45¢ in interest for them to choke on. Little did I know that they would charge me $25 for every month my account was under a certain balance and after receiving a collections notice I once again got on the phone to deal with the worst bank in the universe, well, maybe the galaxy. You can imagine my great delight that it only took 5 calls to finally close my account. It is breathtaking how poorly managed this bank is, and wherever I am in the world, I will never use an HSBC ATM, or have anything good to say about this company.

I work with most of the major banks in the US and No other bank come even close to HSBC. Here are just to name a few
1. HSBC has a very crapy online banking website and mobile app ( I can talk about this point all day long)
2. HSBC missed some of my information so they put a hold on my account then I couldn't make any payments so they start charging me all sort of different fees. Now I am supposed to call their security department to fix it. the funny part is they have a long wait time. I waited 1 hour and 45 minutes yesterday until their working our ended SMH!!!!
3. When they charge you a fee and its bank fault they can only waive one of the late fees.
4. Very long waiting times for customer service
5. I Got a promotion to open a credit card to get 150$ bonus but after a year still, haven't got it ( they were supposed to pay it the first 3 months).

Just Awful

What on earth are HSBC thinking about? They have changed their online banking pages from a perfectly good and clear system, where everything was easily marked and could be read at a glance, to an unbelievably bad mess.
Nothing is clearly marked, it takes longer to find what you are looking for than it did to do 5 or 6 transactions on the old system and it keeps freezing when it tries to gather information.
How much have their IT department been paid for such an atrocious, confusing website?
Please HSBC, go back to the old system, at least until the new one is usable.

Back on Monday, January 9, 2017, I called up my HSBC Mastercard Credit Card Company at (888) 662-4722 because I needed to get a hold of the Disputes Department regarding the status of a Dispute.

The hold time was beyond Disgusting, Ridiculous and Unacceptable.

When I called them up, I did get to speak to somebody, however, the representative told ME that I would need to get a hold of the Disputes Department and over the phone I was told that she would get me the answers that I need.

Well, I was on hold for at least 42 minutes and 30 seconds and sadly Not only did the representative Not come back to me on the phone, but she left me hanging there and then all of a sudden instead of holding for her, I ended up having the system take me back to the very beginning with a repeat of the same recorded message asking me to enter my credit card information all over again.

At that point, I just hung up.

Yes, I did file a complaint over this Horrible and Disgusting Situation, but all this Cheap, Selfish Company Can Do is write me back a Form Letter which I received back on Thursday, January 12, 2017 with Nothing, but Apologies and Excuses as to Why It Happened?

Well, this does Not Solve My Problem in the Very Least and this Low Class Credit Card Provider could have at least Compensated Me For The Inappropriate Hold Time, Plus Being Let Go By The Female Representative, Plus Ending Up Not Getting The Answers To My Dispute Questions To Begin With.

That Is Way Too Much To Go Through Coming From A Billion Dollar Company Who CAN Afford To Take Care Of Their Customers Properly, but just Does Not Care!

Obviously.

Enclosed, in the attachments, please find Screenshots Showing You Proof Of The Horrible Holding Time, plus HSBC's Illegitimate Response Letter for your reference and further review. Thank You.

Do You Honestly Call This Good HSBC Premier Mastercard Credit Card Service?

Hell No!

Thanks, But No Thanks!

Sincerely yours,

Howard Paul Shore
Executive Writer And Promoter For Google And Other Social Media Websites
Angry And Upset HSBC Premier Mastercard Customer

/HPS
Enclosures: Please See The Attachments For The Proof Of The Horrible Holding Time, plus HSBC's Illegitimate Response Letter Back On Thursday, January 12, 2017 for your reference and further review. Thank You.