USA LLC Filing Avis 

Réponse de USA LLC Filing

ll y a 2 jours

Hello Kenya,

Thank you for taking the time to share your experience.

We are indeed a third-party filing service working with hundreds of business owners every day to assist with the entire incorporation process. To clarify, our State Filing Service is a one time fee, although we do continually offer our expertise and assistance to our customers whenever possible. We do not offer any monthly based subscription services; however, we do offer two annual subscription services, our Registered Agent Service and our Business Compliance Service.

I've just attempted to reach you over the phone but was unsuccessful and I could not leave a voicemail, as the phone number provided is inactive. We have searched our database and we regretfully cannot locate any messages or emails sent, tickets formed, or calls made by you.

I've also reached out over email. I would sincerely love to connect and discuss your concerns, and further clarify your purchased services with us. We're very happy to work with you in getting your LLC set up as you would like, and I look forward to hearing back from you.

Best,
Kristen, Customer Support Team
USA LLC Filing

Réponse de USA LLC Filing

ll y a 5 jours

Hello Elizabeth,

Thank you so much for taking the time to outline your concerns with us. We are quite disappointed to hear that your experience was not as you had hoped.

We have several contact routes available to ensure that our customers can easily communicate with us whenever necessary. We have a direct messaging line on our website and in our customer's Business Portal, in addition to an active support line and email address. We have searched our database and we regretfully cannot locate any messages or emails sent, tickets formed, or calls made by you.

I've just attempted to reach you over the phone but was unsuccessful and I could not leave a voicemail, as your voice mailbox is full. I've also followed up with an email, but we would sincerely love to connect and discuss your options to rectify this matter.

To help clarify our services, you ordered our standard State Filing Service and Registered Agent Service. Our standard processing service fee is $149; however, this is in addition to the required Secretary of State's Business Formation fee, which varies state by state. Your particular state's filing fee is $100.

What you are referring to as the $199 "mail service" is our Registered Agent Service, which was only charged to your account because it was included in your order with us. A Registered Agent is not a mail service, rather it is an appointed position required for all LLCs in all 50 states. However, we're happy to work with you in getting your LLC registered as you would like.

You received order confirmation emails immediately after placing your initial order with us which outlined each of your purchased services and when those charges would occur, although I'm very happy to help clarify further. We look forward to connecting with you as soon as possible regarding this matter.

Best,
Kristen, Customer Support Team
USA LLC Filing

Réponse de USA LLC Filing

ll y a 6 jours

Hi Kenneth,

Thank you so much for taking the time to share your concerns. We truly appreciate your feedback and are sorry to hear that your experience was not as expected.

We genuinely care about making the process as simple and stress-free as possible, whether it is your first time forming an LLC or you are a veteran business owner. Our team of experts assist in creating hundreds of companies per day for business owners, and we do sincerely take care regarding our customer's goals. We hope to establish ourselves as a personal and reliable filing assistance service through continually learning and consistently providing great support.

Of course, as you noted, we are happy to cancel and refund any orders prior to state submission, or any of which have been rejected by the state. You mentioned that you purchased our expedited processing option, and I'm happy to hear this expedited service was received, but this is unfortunately why your order was submitted to the state so quickly and ineligible for a cancellation when requested. Once we have submitted your application and paid the state filing fee, we're constrained to state regulations, and most states do not allow interference throughout their application reviewing process.

With that said, we're happy you were able to get the application rejected by Illinois' Secretary of State office and grateful that you communicated this to us so we could process your cancellation and refund. We wish you all the best with your business moving forward.

Best,
Kristen, Customer Support Team
USA LLC Filing

Réponse de USA LLC Filing

Il y a 7 heures

Hello Qudratullah,

Thank you so much for taking the time to share your experience with us. We are very sorry to hear that it was a disappointing process.

Our website operates as a third-party filing assistance service, however we also recognize that this distinction may not always be obvious. This is why we take care to include disclaimers on each page of our website which explain that we are not the Secretary of State office, but rather, we work with them directly on your behalf.

Each of our customers receive Order Confirmation emails which outline their purchased services and when those charges might occur. These emails are especially important, as 100% of our services are tax deductible for you and your business, and your receipts should be retained for this reason. We additionally provide these emails to ensure that our customers are able to review their order and hope they will reach out if there are any discrepancies, prior to our services being completed. We're of course always happy to accommodate any refund requests which meet our cancellation and refund policies.

With that said, it's great to see that you were able to connect with our support representative, though. I'm able to review the transcripts from your conversation; I recognize that there was some frustration, but I can see that we were able to cancel and refund the applicable services, and provided your formation documents to you directly. We're very happy the situation has been resolved.

Moving forward, we wish you great success with your business and are here to provide any further assistance you may need with your LLC's formation.

Best,
Kristen, Customer Support Team
USA LLC Filing

Réponse de USA LLC Filing

Il y a 7 heures

Hello Yvonne,

Thank you so much for taking the time to share your concerns with us.

We genuinely sympathize and understand that extraneous messages or notices may be disruptive for business owners. We do maintain communication with our customers to offer our assistance throughout the entire incorporation process; however, we never want to contribute to the influx of confusing and bothersome messages that might be received when forming your LLC. All of our correspondences can be opted out of, and we're more than happy to initiate a data deletion upon request for customers who no longer hope to work through us.

Additionally, you can unsubscribe from our emails at any point. At the bottom of our messages there is the following note: "No longer want to receive these emails? Unsubscribe," and clicking that hyperlink will allow you to opt out of those unwanted emails.

To reiterate, we do sincerely apologize for any unwanted follow-ups that have been sent your way. I hope these steps might alleviate your frustration. Good luck with your business!

Best,
Kristen, Customer Support Team
USA LLC Filing

Réponse de USA LLC Filing

ll y a 5 jours

Hello,

Thank you for taking the time to share your experience. We understand how frustrating it must be to realize you were not on the Secretary of State website when that was your initial intention.

Our website operates as a third-party filing assistance service, however we also recognize that this distinction may not always be obvious. This is why we take care to include disclaimers on each page of our website which explain that we are not the Secretary of State office, but rather, we work with them directly on your behalf.

We also utilize several resources for customer outreach, as we are confident that accessibility and simplicity are valuable for business owners. Our services are dedicated to alleviating the process of forming an LLC, which is often more complicated and time consuming than our customers anticipate. Advertising and Google SEO strategies allow us to connect with individuals who might otherwise become overwhelmed by the process and give up on pursuing business formation despite their business goals. Our outreach is motivated by the importance of helping customers overcome these limitations, not by a desire to ever appear as an official government website.

For future clarity, there are a few indicators that may help distinguish a third-party filing service website from a Secretary of State website. For instance, our website offers LLC filing for all 50 states, and a Secretary of State website will be solely dedicated to their particular state. Also, each Secretary of State's contact information will always be clearly indicated on their official website. Additionally, our website ends in ".com" rather than ".gov," ".us.," or ".org." Most importantly, our website displays in Google's "Sponsored Results," which are separated from official government sites for consumer clarity purposes. These are just a couple quick things you might check before moving forward next time.

We hope this response has helped clarify any confusion that might have occurred when choosing us, and we wish you great success with your future business endeavors.

Best,
Kristen, Customer Support Team
USA LLC Filing