Orders always arrive complete and timely, but I’m basically local lol. My only complaint is the same as always. Still no private warehouse, but now it’s more annoying because they will make you ship t... Voir plus
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Lisez les avis des autres
All my orders have been delivered quickly and well packaged. The constant sales keep me checking the shop again and again like an addict. I do wish the emails would take my purchase history into accou... Voir plus
I enjoyed the ease of use for the website, weather it be the Shopping or the information provided for the items of sale. I also enjoyed the constant updates on my package, where it was currently to ho... Voir plus
Great service fast shipping definitely one of my 2 favorite places to buy gunpla or models in general. They have a pretty good selection of kits from hg to pg and beyond plus they carry hard to find t... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
USAGS is a U.S. based hobby retailer dedicated to Gundam model kits and premium mecha collectibles. We specialize in Gunpla across all grades from Entry Grade and High Grade to Master Grade and Perfect Grade along with a curated selection of tools, paints, accessories, and related model kits. Founded by hobbyists, we focus on fast shipping, accurate inventory, and reliable customer support. Our warehouse is stocked and operated in the United States, allowing us to ship orders quickly and securely. We work directly with official distributors to ensure authentic products and consistent availability. Whether you’re building your first kit or expanding a long-term collection, our goal is to make the hobby accessible, enjoyable, and dependable. We regularly run sales, bundle deals, and community events, and we actively support builders through tutorials, videos, and content on USA Gundam TV. At USAGS, we’re here to help you build better and have fun doing it.
Coordonnées de contact
Etats-Unis
- usagundamstore.com
4,8
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 82 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Excellent purchase delivering fast
3 août 2026
I’m very appreciative of the support…
I’m very appreciative of the support and quarry customer service and fast delivery
3 août 2026
Great selection
Great selection, quick shipping, the products arrive safely packed and they always have great pricing as well!
3 août 2026
Delivery service was great
3 août 2026
I reached out over a couple items that…
I reached out over a couple items that didn’t have a shipping update and they replied very quickly assured me they were on the way and I got my items very shortly after. I appreciate and love you all with my heart and soul xoxoXoOxxOO
3 août 2026
Review-01
Lots of amazing models and utilities, package arrived safe and sound, nice user interface on website, overall great experience! would buy again!
28 juillet 2026
They have great prices and get all the…
They have great prices and get all the best models in.
24 juillet 2026
Through communication I was kept…
Through communication I was kept informed about the status of the ordered merchandise
7 août 2026
Items came well packed and are exactly…
Items came well packed and are exactly as expected.
31 juillet 2026
Favorite place to buy model kits online
From the selection to the pricing, you really can't beat USAG for model kits. And now that they're using Amazon to ship, you tend to get stuff faster. This site is my favorite place for buying model kits online
31 juillet 2026
Iron Toys Star Abyss
My first order from this site was a very large set and for only $10 it was shipped to me within 48 hours! It's so rare to have your expectations exceeded and I couldn't have been happier.
7 août 2026
Updated Review
Overall, a mixed customer service experience. I had just placed my first order using the 10% new-customer discount, and shortly afterward USA Gundam Store released a 20% sitewide sale. I reached out to see if anything could be done regarding the price difference.
While the situation was not initially handled the way I had hoped, I appreciate that the matter was ultimately resolved. I understand that promotions have terms and that adjustments aren't always possible, but I do think offering some flexibility can go a long way, especially with new customers.
I'm glad we were able to reach a resolution, and hopefully future situations like this can be handled more smoothly.
6 août 2026
Réponse de usagundamstore.com
Good morning Stephen,
Thank you so much for reaching out! This is certainly not the experience we want for new customers.
I took a look at your order, and while it was placed about a week before the sale, we completely understand your frustration. As a one-time courtesy, we’ve gone ahead and refunded the additional 10% difference back to your original payment method.
While we always do our best to provide a great shopping experience, please understand that we can’t guarantee we’ll be able to honor additional discounts in the future for orders placed prior to a sale.
We also recommend following us on social media, as we regularly run promotions to help make the hobby a little more affordable. Keeping an eye on our channels may also help when planning future purchases around some of our larger sales and events.
Thanks again for your support and for giving us the opportunity to make this right. We truly appreciate you choosing USA Gundam Store, and we hope to serve you again soon.
Great experience all delivery worked…
Great experience all delivery worked well and safe
31 juillet 2026
Shipping is always great condition.
7 août 2026
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