Die Einrichtung, Pflege und die Optionen von Usercentrics sind gut strukturiert und decken unsere Anforderungen ab. Mit dem Support konnten offene Fragen zügig und zuverlässig geklärt werden. Alles in... Voir plus
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Lisez les avis des autres
The tool is very powerful if you know how to use it The functionality and effectiveness are excellent! However, it's not exactly a tool for beginners; you really need to know what you're doing. It... Voir plus
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Eine gute Lösung für Unternehmen. Zu der kostenlosen Version kann ich nichts sagen. Als B2B User sind wir sehr zufrieden. Einfaches Setup, verständliche Dashboards und viele vorgefertigte Dienste, die... Voir plus
L'entreprise a répondu
I was stunned to find I’d been slammed with the most expensive plan for months on end—automatically charged without my consent and despite never actually using their service. They don’t care how s... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Usercentrics is a global leader in Consent Management Platforms (CMP), helping businesses comply with privacy regulations like GDPR, CCPA/CPRA, and more. We enable the seamless collection, management, and documentation of user consents on websites and apps, supporting high consent rates and customer trust. Our Google-Certified Gold Tier CMP integrates with Google Consent Mode and TCF 2.2, ensuring compliant advertising in the EU/EEA, UK and Switzerland while maintaining ad display, conversion tracking, and analytics. We offer solutions for all business sizes: Cookiebot CMP for easy consent management, App CMP for mobile apps, and Usercentrics CMP for enterprise-level needs. With the Usercentrics Preference Manager, users can easily manage preferences and marketing permissions. Trusted by clients like Daimler and Telefónica, Usercentrics is being used on 2.1 million+ websites and apps in 180+ countries, managing 6.7 billion consents monthly through 5,000 partners. Visit usercentrics.com to learn more.
Coordonnées de contact
Munich, Allemagne
- https://usercentrics.com/contact/
- usercentrics.com
3,5
Moyen
42 avis
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Stay Away From This Tool - It Completely Broke My Website
I’m warning anyone considering this tool: stay away from it at all costs.
After installing their Web Consent feature, my entire website stopped working on mobile. The consent popup doesn’t appear when the page loads, so the site just freezes on a blank screen. The only way to make it show is if the user manually scrolls down — something most people will never do. Because of this bug, I’ve lost around 90% of my site traffic almost overnight.
It gets worse. I can’t even change the background styling of the popup, and now I’m getting warnings that I’ve exceeded my plan limit — even though I only have one domain in my account.
I’ve spent thousands of dollars setting up my tracking and marketing through their system, and now everything is broken. Their product is unreliable, poorly supported, and has done serious damage to my business.
Until they fix these issues, avoid this tool completely. It’s not worth the risk.
20 octobre 2025
Avis spontané
Réponse : Usercentrics
Hello Andreas,
thank you for sharing your detailed feedback. We want to assure you that your concern is very important to us, and we fully understand the frustration this situation may have caused.
Our support team has responded to your ticket and is awaiting your reply so they can continue investigating and provide a solution as promptly as possible. Based on the initial review, your banner is appearing and functioning as expected.
Regarding the warning about exceeding your plan limit, this is a known bug that our team is actively working to resolve - you may safely ignore it for now, and rest assured that you will not be charged while we address the issue.
We sincerely appreciate your patience and understanding as we work to restore your website’s functionality.
Kind regards,
The Usercentrics Team
Great support
Great support. Very personalized help for their Server Side Tagging product. thanks
8 octobre 2025
Avis spontané
Réponse : Usercentrics
Hello Amaury,
Thank you for your kind words! We’re really glad to hear that you had a great experience with our support team and that the personalized help with Server Side Tagging was useful. We truly appreciate your feedback!
Kind regards,
The Usercentrics Team
Not a reliable cookie banner
Not a reliable cookie banner. We're on a paid plan, using cookie banner by Usercentrics, and it has now happened TWICE that all of a sudden, without any warning, our cookie banner just disappears from the website, and when logging in to our account at Usercentrics, we've been thrown to the start, like our cookie banner never even existed. Of course, the payments are running all the time... This is beyond annoying, as of course the lack of cookie banner ruins all our tracking and has serious business effects.
8 octobre 2025
Avis spontané
Réponse : Usercentrics
Dear Anni,
We’re very sorry to hear about your experience. This is not the way things should work, and we understand how frustrating it must be to have your banner suddenly disappear.
From what you describe, it’s possible that your original configuration still exists, but there may have been a login or account issue that led to a new account being created unintentionally. To help us investigate and restore your setup as quickly as possible, could you please reach out to our support team at support@usercentrics.com? They’ll prioritize your case and make sure everything is back up and running.
Thank you for your patience.
Kind regards,
The Usercentrics team
Top CMP provider!
My company switched to Usercentrics based on the recommendation of our web development agency. I have to say that the experience is pretty positive so far.
First of all, the cookie banner was pretty easy to configure, with a very intuitive interface and many functions to optimise the traffic flow on the website.
Honourable mention for the support and the product team: the communication runs smoothly, and every time we have a question, the customer support and product team are prompt to help.
I would recommend this CMP provider to anyone!
25 septembre 2025
Avis spontané
Réponse : Usercentrics
Hello Marco,
Thank you for your kind words! We’re glad to hear the setup was smooth and that the banner configuration worked well for your needs. It’s also wonderful that our support and product teams have been able to assist you quickly and clearly. Your recommendation means a lot to us!
Kind regards,
The Usercentrics Team
It's a very simple bit of code thats not worth the monthly fee.
It's a very simple bit of code that should be nearly as good as free. Its monthly fee is too much.. More than an Office365 licence for a simple cookie pop-up agreement on your website.
28 août 2025
Avis spontané
Réponse : Usercentrics
Hi Zoticus,
We appreciate you taking the time to share your feedback.
While the banner may look simple, a CMP does a lot behind the scenes. It automatically detects and classifies trackers on your site, offers banner templates with region-specific rules (to support complex and ever-changing global privacy regulations like GDPR and CCPA), and securely manages, stores, and shares user consent with the services you use. These are just some of the things covered by our pricing plans that help reduce legal risk, save you manual effort and build user trust.
If you could reach out to our support team, we'd be happy to review your current subscription to make sure you’re on the most cost-effective plan and getting the full value.
Best regards,
The Usercentrics Team
Extrem nervig
Extrem nervig, man kann das usercentrics logo nicht entfernen und es wird super fett beim cookie gezeigt. Extrem frech! Auf Anfrage beim Support geht das nur mit teurem Upgrade. Abzocke!
26 août 2025
Avis spontané
Réponse : Usercentrics
Hi Chris,
Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration with the placement of the Usercentrics logo.
The option to fully remove branding is available starting from our Business plan, which also includes full customization, detailed banner interaction analytics, and other premium features.
We couldn’t locate a ticket based on the information you shared, but we’d be glad to review your specific case.
Please feel free to reach out to our support team again and we’ll be happy to look into this further with you and advise you on the best possible package.
Best regards,
Your Usercentrics Team
Be very cautious with these people!
We have been working with this company for more than a year. At one point, we had to change the legal entity of our business, and for that reason, we requested an update of the billing details.
We kept waiting and waiting – we had to send at least six emails asking them to make this change. At all times, they either ignored us or kept passing the responsibility elsewhere, shifting blame and avoiding the issue.
Only when we finally decided to stop the payment through PayPal did they bother to get in touch with us. Fortunately, we had set up the payment via PayPal, because otherwise it would have been impossible to change the payment method, as we no longer had access to the account.
This company is absolutely not recommendable. It is unacceptable and unprofessional that customer support does not address such an essential requirement from clients. This is simply not serious. Be very cautious with these people!!!
14 août 2025
Avis spontané
Réponse : Usercentrics
Hi George,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration you faced while trying to update your billing details.
Changing account ownership or updating legal entity information is normally a straightforward process, and it sounds like something went wrong along the way — either in how the request was handled or in how the steps were communicated to you. We understand how repeated follow-ups without a clear resolution would feel both time-consuming and discouraging.
Your feedback is very valuable to us, and we’ll use it to ensure that our support team provides clearer guidance and avoids unnecessary delays in similar cases. We regret that this situation left you with such a negative impression, and we want to thank you sincerely for the trust and loyalty you’ve shown as our customer.
Best regards,
The Cookiebot Team
Would not reccomend
I was sold on Usercentrics with the understanding that it was a flexible, easy-to-implement solution that anyone on our team could manage. That has not been my experience at all. The tool is far from intuitive for the average user, and the setup requires far more technical knowledge than was suggested.
What’s more disappointing is the complete lack of support after signing. There’s no onboarding help, no customer success follow-up, and support tickets are slow to be answered—and when they are, the responses are often vague or unhelpful.
If you’re expecting a hands-on partner or reliable service, this is not it. I would not recommend Usercentrics based on our experience. There are better alternatives that offer similar functionality with stronger customer support and transparency.
Separately, when I asked to get a partial refund after using the product for under one month, the answer was simply no.
3 juillet 2025
Avis spontané
Réponse : Usercentrics
Hi Daniel,
Thank you for your feedback. We’re sorry to hear the setup and support didn’t align with your expectations. Usercentrics is designed to offer flexibility and compliance for a wide range of needs, but we understand it may require some technical input depending on your setup.
We’re continuously working to improve our onboarding experience and support resources. Your input is appreciated and will be taken into account moving forward!
Kind regards,
The Usercentrics Team
Lack of support. Price vs performance don't validate.
Well, I have been using them since 2025. Constant errors on the website. And most importantly lack of support. I opened a request 5 days ago. The problem is critical, no interest, no answer.
When it was just Cookiebot, everything was good, but now with their 3 admin panel update. It's quite a mess, and I mentioned, lack of support is the biggest downfall.
3 juin 2025
Avis spontané
Réponse : Usercentrics
Hi Martin,
Thank you for taking the time to share your feedback. We’re truly sorry for the inconvenience you experienced with our product. Our goal is to provide the best possible experience for our customers, and we regret not meeting your expectations this time.
Our support team is currently facing a higher-than-usual backlog, but we’re doing our best to respond as quickly as possible. Your input is valuable and helps us continue to improve.
Best regards,
The Usercentrics Team
tool works, support very bad
The tool itself works if set up correctly. Interface could be a bit cleaner, it is sometimes not very clear where to change what.
Unfortunately the support is very bad. Have to wait sometimes a week for a response. Tried to do a second inquiry but got the same support again. Just sad, because we are moving our group to one CMP and with that experience I wont recommend to chose them. I was happy with most of it, but support is crucial especially in a complex area like consent and cookies.
23 mai 2025
Avis spontané
Réponse : Usercentrics
Hi Jeremy,
Thank you for sharing your feedback with us. We’re glad to hear that the tool itself is working well once it’s set up, though we understand that some aspects of the interface could be clearer.
We’re truly sorry for the delays you’ve experienced with our support team. We recognise how important fast, reliable support is, especially in such a complex area as consent and cookies. We’re actively working to improve our response times and the overall support experience to ensure we can better assist you and all our users.
Your feedback helps us identify where we need to improve, and we appreciate you taking the time to share it.
Best regards,
The Usercentrics Team
Réponse : Usercentrics
Hello Consumer,
thank you for your feedback. We're glad to hear that you found our service secure and complete. We strive to provide straightforward solutions to meet your needs.
Kind regards,
The Usercentrics team
Beware: Unauthorised Billing and No Support
I was stunned to find I’d been slammed with the most expensive plan for months on end—automatically charged without my consent and despite never actually using their service. They don’t care how small your site is; they’ll bleed you dry anyway.
Customer support? Nonexistent. They bet you won’t have the time or energy to fight back against these blatant rip-offs. This is by far the worst billing scam I’ve ever encountered.
Do yourself a favor: keep your credit card firmly away from this outfit.
16 mai 2025
Avis spontané
Réponse : Usercentrics
Hello,
Thank you for taking the time to share your feedback.
At Usercentrics, we strive to be as transparent as possible about our pricing model. Plans are based on actual usage, and if the usage or subpages of a selected plan are exceeded, the plan is automatically adjusted to the right plan in accordance with the Terms and Conditions and the information provided on our website.
We understand that such changes can sometimes still come as a surprise. We're here to help and are happy to take a closer look at your specific case. To assist you more efficiently, we've requested additional details to locate your support ticket and ensure your request is prioritized.
Kind regards,
The Usercentrics Team
Réponse : Usercentrics
Hello Shalev,
Thanks so much for taking the time to share your experience with Usercentrics. We truly appreciate your honest feedback and value our partnership.
Kind regards,
The Usercentrics Team
stay away
stay away. customer service responds after weeks, they charge higher plans than your actual traffic, absolutely not recommended.
8 mai 2025
Avis spontané
Réponse : Usercentrics
Dear Riccardo,
Thank you for reaching out to us.
As also mentioned in our other response, we aim to provide timely and helpful support, and we’re sorry to hear that your recent experience did not meet those expectations. We understand your concerns regarding billing and would like to clarify that plan selection is determined by website traffic, specifically the number of sessions. You can find more details on how we define a session here: https://support.usercentrics.com/hc/en-us/articles/16861093989148-How-is-a-session-defined-by-Usercentrics.
To better assist you, I’ve asked our team to follow up on your support request and take a closer look at the traffic data associated with your account.
We appreciate your patience and thank you for bringing this to our attention.
Kind regards,
The Usercentrics Team
Schwacher Support
Der Support scheint nicht existent zu sein. Seit 6 Tagen nunmehr nichts außer der Bestätigungs-Autoreply
10 avril 2025
Avis spontané
They where able to solve all open…
They where able to solve all open issues! Very helpful.
19 février 2025
Avis spontané
Réponse : Usercentrics
Hi there,
Thanks so much for taking the time to share your experience with Usercentrics. We truly appreciate your honest feedback and value our partnership.
We’re always here to listen and keep improving, and we look forward to continuing to work together.
Kind regards,
The Usercentrics Team
El soporte de ayuda de Usercentrics CMP…
El soporte de ayuda de Usercentrics CMP es rápido en las respuestas y efectivo
20 novembre 2024
Avis spontané
Réponse : Usercentrics
Hello Vanessa,
We’re so glad to hear that you’re satisfied with our customer support. We greatly appreciate you taking the time to provide feedback, and it motivates us to continue providing excellent service for our customers and partners.
Kind regards,
The Usercentrics Team
On the recommendation of our data protection officer, we decided on Usercentrics
The banner was implemented and customized within a few weeks, and the cookie handling and classification functionality has been beneficial.
6 septembre 2024
Avis spontané
Réponse : Usercentrics
Hello João Ribeiro,
Thank you for sharing your experience with our tool! We’re happy to hear that the banner implementation and customization went smoothly, and that the cookie handling and classification functionalities have been beneficial during your setup. Should you have any further feedback or need additional support, don't hesitate to reach out!
Kind regards,
The Usercentrics Team
Stop sending emails
11 juillet 2024
Avis spontané
Réponse : Usercentrics
Dear Customer Service Champion,
Thank you for contacting us. To unsubscribe from our email communications regarding Usercentrics products, you have two options: you can either click the "unsubscribe" link at the bottom of any of our emails or email us directly at unsubscribe@usercentrics.com, and we'll promptly process your request.
Kind regards,
The Usercentrics Support Team
Good experience working with Usercentrics
We got prompt response from quoting of our cross-domain inquiry, clear in details and also several suggestion received regarding all kinds of compliance in different countries.
The integration went quite smooth that its scanning feature detect cookies to categorize quickly, various templates and modes for selection and can configure easily.
1 mai 2023
Avis spontané
Réponse : Usercentrics
Hello there,
Thank you for your kind feedback! We're happy to hear the integration went smoothly and that our team could support you with clear guidance and timely responses. It motivates us to continue providing excellent service for our customers and partners.
Kind regards,
The Usercentrics Team
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