United States Mint Avis 

I have been signed up for a subscription for the Uncirculated coin sets for several years. In June 2026 I was told that the credit card on file that I had been using was no longer good. Same card. The order for the 2026 set was cancelled. I signed up for the text reminders. I have received three reminders over the months. When I go to the website it says not available every time. This morning I received a reminder when I was on my phone. I immediately went to the u s mint website. Within seconds. It said not available. I called the u s mint 800 number, waited on hold for seven minutes and was told nothing they could do. Tried to answer phone survey it does not work. Won’t let me leave any answers. If a private company worked like this they would go out of business quickly. Am now going to order from a private company, pay more, and stop having to deal with a broke government agency.

Benjamin Franklin would be proud of the Half Dollar and Dime circulating designs for 2026.

This site has a stupid waiting room. I went in early and patiently waiting in that stupid waiting room. In the final few seconds suddenly my wait time jumped to an hour. And of course by that time the coin was out of stock. What a monumental waste of time. Either the system is rigged or ran by incompetent staff.

The music they play(if you can call it music) when they put you on hold I believe it is so obnoxious that is intentional so you hang up! Got a terrible headache. Also even though I have 3 subscriptions I have had for several years they always say there is a billing problem. I think I have had enough of the place and all the crap so probably cancel further purchases

.placed a order shows on my bank...next day the us mint canceled the order saying data does not match....well that's the banks job and I place many many many orders with the same data and again the charge is on my bank account. but when they cancel the order there is no way to fix it and the products are backordered....

Extremely Disappointed – Long-Time Customer Walking Away

I’ve been a loyal U.S. Mint customer for years and spend a significant amount of money with them annually. Unfortunately, my recent experience has convinced me to cancel all of my subscriptions.

My issue sounds remarkably similar to a review posted by Steve Sazegari on Trustpilot. In his case, an order was apparently canceled after a payment issue despite repeated inquiries about the status of the order. In my case, my credit card expired and I promptly updated it. I was then informed that I also needed to manually update each subscription separately. As a result, I missed out on highly sought-after releases, including 250th Anniversary products.

What is most frustrating is that customers who have demonstrated a willingness to buy are losing their place in line due to administrative or payment-processing issues, only to see the same products later trading at significantly higher prices on the secondary market.

I cannot say whether this is intentional, but when multiple customers report similar experiences involving canceled orders, payment issues, lack of notification, and missed opportunities to purchase limited-edition products, it raises serious concerns about how customer orders are being handled.

Rather than continue investing thousands of dollars annually with the U.S. Mint, I’ve chosen to cancel all of my subscriptions and put that money elsewhere.

As a long-time customer, I expected a system designed to help customers complete their purchases not one that makes it easy for them to lose access to products they have been waiting months to receive.

The United States mint is charging way over spot price for silver , silver is 67.70 a Troy ounce and they are charging 167.00 for a 1 oz silver coin, this is robbery from our government

Tried to buy the 2026 quarters twice now. Both times I was logged on and ready to add what I wanted to my bag and pay. I had already signed on. Withing about 2 minutes they were all gone by the time i filled out the form to buy them). Boo.

They did it again. I logged in half an hour early, and I know they can verify that, but they wouldn't let me buy it. They forced me to log in at 12:02 and made me wait 16 minutes, and when I finally got in, the product was gone. It's a total scam. Well, I'm not even going to bother trying again. This is the third time they've done this to me; now I know it's a private sale for people in the business.

This is outrageous
Cost for 2026 eagle proof went from $95.00 in 2025 to $173.00
I am questioning my decision to collect

I am a Navy veteran and put a reminder to purchase the commemorative US Navy Silver Eagle on 10/10. I logged in after waiting in the lobby due to high traffice. And I placed my order. I even placed an order for my newphew. The order was never recorded and I am now without a commemorative coin. This is shameful. I have purchased from the US Mint in the past. But this is inexusable because it's limited addition. And their customer service didn't have options and they were certainly not sympathetic. That's our goverment works for us.

The fact that I lost the money I had worked so hard to earn to them swiftly and without getting any feedback or a response to my letters means that using this service has unavoidably cost me a lot. Before the well-known company 𝐺𝑎𝑎𝑟𝐷 𝑖𝑜 intervened, the situation was terrible; only then did THEY ACTUALLY SAVE MY BAD ASS. I love 𝐺𝑎𝑎𝑟𝐷 𝑖𝑜

inept customer service reps that can barely speak english.
separately, today they could not take a payment over the phone, asking me to call back in the morning, that their system is not working......no excuse for that

I was recently lucky enough to have the chance to order the 2025 proof silver American Eagle with the US Army 250 anniversary privy mark and these idiots simply put it in a box put a shipping label on the box and sent it without even bothering to put any tape whatsoever to secure the coin from getting lost. The post office marked the box received without contents and received unsealed there are absolutely no markings whatsoever on the box where any tape was ever applied and it appears I'm out the coin as I'm sure they are sold out. Totally unacceptable and totally incompetent on their part

I had to place two separate orders and paying for overnight delivery on both orders because of their system would not allow everything to go on one order. The next day I logged in to confirm that they were shipped overnight as I paid, did you find that my second order was canceled. Nobody could give me a good explanation on why and even though the money was already taken from my card that I used they said that I would have to assuming another order and pay it all over again and the other charge should just drop off. I had to speak to One customer service rep and two managers and each one was telling a different story of why and how and when and who... All I can say is purchase at your own risk and when you get your coins if you're a beginner have them verified with an appraiser or a coin expert. Because this company seems to like to pull some shady stuff...

I have been a long time customer of the US mint and today I cannot log in. I keep getting a message saying my password is incorrect. I follow the link to reset my password, change my password and log in again and get the same message. I tried to email the mint through their contact us link and I got a message back that the sublink is not valid for the mints directory. I hope this isn't a farewell as I hoped to be a customer for some time to come.

The us mint has terrible unsatisfactory customer service.My order was not scanned at the post office for delivery, it was a Christmas gift I ordered for my 11 year old nephew.Ordered on Oct.25th . Now they say I have to wait 4-6 weeks for a refund . How do I explain this to a 11 year old that had his heart set on this Christmas gift . This is not the first time they have made mistakes.I urge people not to have trust in this failed government organization.If you want to experience failure order from them . Warned !!!!!

Beware of this company usamint. They will never accept a return once you order. Save the box, and all communications. Their advertising is quite mis to misleading.

I found alot if useful and good information in here I would highly recommend.

I purchased the flowing hair anniversary silver round and paid for NEXT DAY AIR, and the mint wasn't capable enough to get my premium shipped item to the post office.

They said "Oh no worries, we'll refund you in a couple of months" on a coin that's sold out and already selling for double what I paid.

I AM SO SICK OF THEIR UNPROFESSIONAL CUSTOMER SERVICE!!!