So efficient I had tried to set up an easy access account with our existing current account bank - Virgin - we had been with them since the 1980s (originally as Clydesdale)! 3 months later and... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have been saving online with United Trust Bank for a few years now - attracted by high rates, especially for fixed-term ISA products. I have always found the website to function as it should. As... Voir plus
L'entreprise a répondu
After a glitch in opening an account a staff member intervened and asked us how we wanted to proceed - and then made personally sure we got what we asked for. She really owned the problem and fixed it... Voir plus
L'entreprise a répondu
They replied straight away to my enquiry but I still haven't received the information that I asked for. It's a bit frustrating that I can't print off an up to date bank statement when I log into your... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Coordonnées de contact
One Ropemaker Street, EC2Y 9AW, London, Royaume-Uni
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4,7
Excellent
4 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I spoke to a lovely gentleman who…
I spoke to a lovely gentleman who opened the new account for me very efficiently.
20 avril 2026
Réponse : United Trust Bank
Thank you so much Tim for reaching out, its fantastic to see that our team gave you a personal service and were helpful. Thanks Alex
This was a transfer of a maturing ISA…
This was a transfer of a maturing ISA to another bank - this was done quickly and efficiently.
16 avril 2026
Réponse : United Trust Bank
Mrs Ainsworth we really appreciate you leaving a review, it is great to see that when transferring an Isa it was done quickly and efficiently. Thanks Alex
Unable to transfer money online to…
Unable to transfer money online to another bank. It took 4 days for it to reach my account
17 avril 2026
Réponse : United Trust Bank
Mark we really appreciate you reaching out and leaving feedback. I am sorry to hear that the transfer was not carried out same day of the request. I will take on this feedback around the amount of time it has taken in regards to this transfer. If there is anything further we can do for you please reach out. Thanks Alex
Very receptive and professional…
Very receptive and professional advisors. All transactions went smoothly. Cannot fault the service. Thankyou.
17 avril 2026
Good online customer service
You helped find information I needed regarding the interest on my account. Thank you.
17 avril 2026
Excellent client service.
14 avril 2026
Very quick and easy to setup
Very quick and easy to setup. Especially liked the way it checked the trustee details on the charities commission website.
17 avril 2026
Can recommend
We were renewing a savings account with UTB. Very smooth process online. Great Bank to deal with.
17 avril 2026
Good Service
I have raised a number of questions about my ISA. The contact form is easy to complete and my questions have been answered quickly and clearly.
13 avril 2026
Réponse : United Trust Bank
Thank you for the 5 star review Mike, It's great to hear that your questions were answered quickly and clearly. Thanks Gina
Renewing an ISA always seems a little…
Renewing an ISA always seems a little more complicated than it needs to be. Otherwise I like UTB.
15 avril 2026
Réponse : United Trust Bank
Thank you for your review Steve, We have a number of improvements scheduled across the year starting with our ISA application portal which we believe will make the process much simpler. Gina
Very efficient service
I recently had cause to transfer my matured cash ISA funds to another provider. The transfer went through very promptly. I will remain a customer, based on this experience, and could be tempted to re-invest if the interest rate on savings becomes more competitive.
9 avril 2026
Avis spontané
Réponse : United Trust Bank
Thank you for your review, it's great to hear that your ISA transfer went through smoothly. Thanks Gina
Réponse : United Trust Bank
Thanks Kate, So pleased to hear all went well. Gina
So efficient
So efficient
I had tried to set up an easy access account with our existing current account bank - Virgin - we had been with them since the 1980s (originally as Clydesdale)! 3 months later and nothing was happening apart from countless questions.
So I looked at United Trust where we have a long term savings account. The new account was up and running within a couple of days.
Very satisfied
14 avril 2026
Réponse : United Trust Bank
Thank you Grace for taking the time to review our account opening process, Good to hear you were up and running in a couple of days. Thanks Gina
Your interest rates are far too low…
Your interest rates are far too low across the site.
14 avril 2026
Réponse : United Trust Bank
Thank you for your feedback. We’re sorry to hear that our interest rates haven’t met your expectations.
We understand how important competitive rates are and keep our pricing under regular review, taking wider market conditions and account features into account. Gina
Réponse : United Trust Bank
I'm so pleased that we delivered a prompt and concise to your query. Thanks for your 5 star review. Gina
Réponse : United Trust Bank
Thank you for your 5 star review David. Gina
Pure and simple honest advice.
11 avril 2026
Réponse : United Trust Bank
Thank you William, Great to hear you had such a positive response to your query. Thanks Gina
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.