Vabches Avis 

47
•
TrustScore 2.5 sur 5

2,5

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Absolutely horrific customer service. I bought a desk from them through TEMU and it was missing the bottom panel for the drawer, rendering it virtually useless as the biggest drawer could not contain... Voir plus

Noté 3 sur 5 étoiles

DO NOT BUY FROM THIS COMPANY THEY SUCK AND SLOW IN Customer service Shipping with fedex ground item is heavy should be on fedex freight or ship via pallet and more protection package arrive on t... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

UPDATE 7/21: I did finally receive a refund after many weeks of waiting. You have to contact the company continuously in order to get anything done when a refund should have been automatically disbu... Voir plus

Noté 5 sur 5 étoiles

This cabinet is great for the bathroom! I love how much storage space it has. It's easy to put together and the design is perfect for keeping things out of sight. The assembly process of this cabinet... Voir plus

À propos de l'entreprise

  1. Magasin de meubles
  2. aussi dans
  3. Fabricant de meubles
  4. Magasin de mobilier ancien

Écrit par l'entreprise

Vabches specializes in home furniture, offering superior design and production for a better everyday life.Elevate Your Home With Vabches. Finding The Good Life In Everyday Living


Coordonnées de contact

2,5

Bas

TrustScore 2.5 sur 5

47 avis

5 étoiles
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2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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N'a pas répondu aux avis négatifs

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2,5

Tous les avis

(47)

4 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Missing & Mislabeled Parts & No Response

I ordered the Vanity Desk Dressing Table With LED Sliding Mirror And 4 Drawers (SKU: JY9952BS01) on March 23rd directly from their website and it's missing Part #4 in the box. There were two of Part #3 that were marked as Part #4 (and there should be only one). Part #4 has a blank side with no holes in it.

This is really bad for me as I was putting this vanity together as a surprise gift for my fiance and now I cannot complete the vanity without that part. I'm really disappointed and upset. She will be disappointed. I spent over $221 and I spent a lot of time putting this unit together and I can’t even complete the unit. I sent an email explaining the problem and asking them to send me the missing part but I haven’t received a reply.

24 mars 2024
Logo de Vabches

Réponse de Vabches

Dear customer, we have arranged to reship the accessories for you. After reshipping, we forgot to reply to you. I'm sorry. I will send you the express delivery number via email later.

Noté 5 sur 5 étoiles

Good quality!

The tall corner cabinet was much better quality than I expected! It was exactly what I was looking for, and it looks pretty in my kitchen!

21 mars 2024
Logo de Vabches

Réponse de Vabches

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Vaches inc.

Noté 5 sur 5 étoiles

The mirror had a scratch on it

The mirror had a scratch on it, and the company sent me a new mirror. no questions asked.

16 mars 2024
Logo de Vabches

Réponse de Vabches

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Vaches inc.

Noté 1 sur 5 étoiles

Disappointed

Left side door doesn't fit right and the other one is warped. I love how it looks from the picture and I like the look of it but wasn't worth the price I paid for it

26 mars 2024
Logo de Vabches

Réponse de Vabches

Dear customer, can you send us the picture and we will see if we can help you solve it?

Noté 5 sur 5 étoiles

Great vanity

Great vanity. Material is strong and of quality. I was actually nervous about ordering this . I am pleasantly surprised . My daughter and I put it together in about 3 hours . She loves it !!

18 mars 2024
Logo de Vabches

Réponse de Vabches

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Vaches inc.

Noté 4 sur 5 étoiles

When I didn't receive my order they…

When I didn't receive my order they were really good about looking into it and resolving the problem. But I had to reach out to them first.

21 mars 2024
Logo de Vabches

Réponse de Vabches

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Vaches inc.

Noté 3 sur 5 étoiles

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY
THEY SUCK AND SLOW IN
Customer service
Shipping with fedex ground item is heavy should be on fedex freight or ship via pallet and more protection
package arrive on time but arrive damage and cost a lot of hustle contacting customer service. and i just realize they dont have a phone number to contact them and they base on hongkong. BIG MISTAKE ORDERING FROM THEM 3 star for fast ontime shipping other than that NO WAY
and was able to get connected and was told they will ship a replacement please dont waste your time and money

14 mars 2024
Logo de Vabches

Réponse de Vabches

Dear customer,
We understand your problem and we are happy to help you solve your confusion. This is our customer service email: service@vabches.com. You can contact our customer service and solve the problem. In addition, we are also actively improving our service level. And service quality, try to satisfy customers as much as possible. We are indeed a multinational company in Hong Kong, but we have our own warehouse in the United States. We will also register our branch in the United States in the near future. We hope you can understand.
Kind regards.
Vaches inc.

Noté 4 sur 5 étoiles

Very functional

Perfect fit for my hall entrance.

4 mars 2024
Logo de Vabches

Réponse de Vabches

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Vaches inc.

Noté 5 sur 5 étoiles

Good quality shoe storage cabinet and…

Good quality shoe storage cabinet and looks great.

3 mars 2024
Logo de Vabches

Réponse de Vabches

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Vaches inc.

Noté 5 sur 5 étoiles

Its very spacious and bright

Its very spacious and bright! This vanity was worth the price!

1 mars 2024
Logo de Vabches

Réponse de Vabches

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Vaches inc.

Noté 5 sur 5 étoiles

Perfect!!!

Exactly what I have been looking for. Easy to put together, good quality and as described!!

14 mars 2024
Logo de Vabches

Réponse de Vabches

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Vaches inc.

Noté 1 sur 5 étoiles

Terrible Customer service

I sent an email regarding the wrong shipping address which needed URGENT attention and never got a response

There was NO WAY to contact you by phone either

And no way to cancel or change the shipping address
This is terrible customer service

17 mars 2024
Logo de Vabches

Réponse de Vabches

Dear customer, I'm sorry for causing you any trouble. Normally, if you entered the wrong address, send us an email and we will change your shipping address immediately.

Noté 1 sur 5 étoiles

Scammers

When someone orders, you say you will send an email. YOU DON'T! so you don't know if order went through. Then you order again and same thing. When you try to contact, it takes forever to hear back and then you have 2 things and you ask them to cancel. I would never recommend y'all to anyone! Need to learn better customer service. You then want the customer to pay high shipping cost to return

12 mars 2024
Logo de Vabches

Réponse de Vabches

Dear customer, I'm sorry, normal customers will usually have an order confirmation email when placing an order, so whether your email is set up to block emails, it is recommended that you go to the spam or advertising emails to look for the order confirmation email. Our Customers will also be notified via email when the product is shipped and delivered locally. In addition, you can contact the store’s customer service for communication regarding orders.

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