VacationOffer.com Avis 2 118

The young lady was very pleasant and understanding. However, I don’t like that I have to pay extra $90+ to take the vacations that I already paid for. I paid extra for “no blackout dates, no restrictions, doesn’t expire” and more on a “V.I.P.” Package, but received basic treatment. No such thing is even available. It’s all a lie.

After holding on the line for about 21 min I was able to leave a voice mail, about 5 min later phone rang Agent Dakota help with my reservation. She was able to find awesome dates for me to spend time with my son. My experience was warm, patience and very polite, she give the upmost in customer service, Thank you.

The agent was very helpful to extend my vacation package offer for another 6 months.

The agent was so helpful, very friendly and professional, he was great. It was a pleasure working with him.

My experience with my customer service representative was really good. She was patient with all my questions and even called me back to allow me time to do research on the hotel. Honestly, she was very helpful and was eager to find the answers to my many questions. This review is strictly for my customer service experience as I will leave another after my trip.

The "sales pitch" was low-pressure and worth my time.

The person on the phone was very helpful in locating a hotel for us. He was very patient with all of my questions. The hotel selection was very limited with rooms which is why I am only giving 4 stars.

He was patient and made sure my questions were answered.

Very polite and friendly she helped us with all our questions, she was very helpful

Ruben was amazing. After two other agents hung up on us Ruben saw our needs through to the end. Thank you Ruben.

Being able to choose the hotel

Ruben was awesome and assisted me with reactivating my vacation with ease. He answered my questions and was pleasant to talk to, overall.

The representative was knowledgeable and answered every question I had. He was very polite and represented your company professionally.

When I spoke with Ricka, it was almost like she was reading my mind and answering my additional questions before I asked them. Her ability to get my trip changed quickly without the attitudes I've gotten from other similar companies is very impressive. Thank you Ricka!

I was dealing with Jerick. She was very helpful, patient, and accommodating. She went out of her way to find a hotel as part of our rebooking that would meet our needs as economically as possible. She made our experience with Vacation Offer pleasant and productive.

Alex is very nice and helpful. I have spent long time on the phone and never be able to get a single call through. Thanks to Alex who talked to me on Chat and called me back to help on my reservation. Otherwise, I will miss my time window.

He helped me out a lot. We lost our grandfather, and we had a vacation planned for 2/15 that had to be postponed. We had to push it out six months, and he took care of everything quickly and without any issues at all. I truly appreciate how easy he made the whole process during such a difficult time.

I booked a trip to stay at the Luxor in Las Vegas for 3 nights. Received roughly 3 or 4 confirmation emails from VO, none of these emails stated I needed to do anything further to confirm my stay. Also, on each of these emails, the presentation location changed so it seemed somewhat suspect to me as if they wanted you to miss the presentation by continually changing the location. I arrived in Vegas and attempted to check in and the Luxor showed my reservation as canceled. Attempted to get VO on the phone, to no avail so I booked my own stay and paid out of pocket. I went ahead and attended the presentation the next day to see if they could make it right. Was given the runaround at the presentation about how it’s the “marketing company’s” fault and was not offered any type of accommodations for my inconveniences. The agents at the presentation gave me an email address and “VIP” phone number to call. Called the “VIP” line and it is for VO members only so that was no help. I was assured at the presentation I would be reimbursed if I emailed over my receipt, so I did that. I received a response that I need to call in to discuss. I do not have time to sit on the phone to try and remedy this situation. You would think a company attempting to gain business would have better customer service. Overall, my experience was terrible, and I would not recommend doing any business with this company.

I would advise anyone not to ever ever ever buy it is playing this is the first plan in the world of customer service it is extremely poor I'm on the phone right now with a guy named Josh and he's opening up my file and he's telling me that he's looking into trying to find out where my offers my vouchers that I had gotten when I did the vacation plan because mine you this is my last payment for vacation offer and Josh right now got me on expensive pole here the first time I called him he hung up in my ear and that's what they do I spoke to a very rude lady that works in there cuz they Outsource their business to like third world country and they are extremely rude they'll just hang up in your ear if they don't have any knowledge you know I understand that they want to get cheap help but they dog the people do not waste your money in the name of Jesus Christ with his company they will convince you I had vouchers from them that I sent in last year I send into the company to redeem my vouchers after I got ready to redeem my vouchers they told me that they cannot redeem about you because vacation offer did not pay them so they told me that nothing they can do so vacation offer said don't worry I won't lose my vouchers they had my vouchers available and I'm still waiting right now for my vouchers. Beware not a good deal