VacationOffer.com Avis 2 118

We Only Live Once

We attempted to finalize our Las Vegas vacation on April 30th at 9:45pm and take advantage of your offer for free tickets to see OZ in the Sphere. No one took our phone call or replied to our time stamped 4/30 email until the next day. After we booked our stay and agreed to pay the upgrade fee to stay at the Luxor, we were told by your agent that the offer (OZ show tickets) was no longer available.
We asked her to talk to her manager and get back with us with whatever her manager told her good news or not. We still have not heard from her.
Please include the tickets for us to see our preferred show of OZ in the Sphere.

The service was great. I was able to book my first vacation and get out free voucher for a show in Vegas.

All good but wait times too long.

The young Lady who helped me was knowledgeable and really helped me. She was friendly and answered all my questions.

Not sure how to explain, but, was difficult to understand the person who was calling me. Not sure if it was just a bad line, or a bad line and a soft spoken, foreign accent voice, but I had to ask for repeats a number of times. Still not sure I got the room type I wanted (sleep 6).....Never asked what time we might want to do the tour, and set it for 9 a.m. which is difficult for me to do; due to medical issues. Also, doesn't mention we have service dogs and therefore requested a pet friendly place to start with as they already cater to animals and therefore a much easier time checking in; whereas there are often quite rude questions about our disabilities and what our dogs do that can be quite stressful and also go against the Americans Disabilities Act.

Candice understood my needs. She was quick to respond. She was polite and confident in her respond.

Your representative was very helpful and thorough in explaining the benefits of the vacation offer

Great customer service, made me feel valued. Very professional and informative.

It was a great experience and customer support was very professional and very helpful! and full of knowledge!

After talking with representatives for most of the afternoon . I contacted Angeline and she was very helpful and gave me the reservation I wanted ! Good employee !!

Alex was fantastic at explaining my trip and going through everything that I needed for planning and entertainment. She was so informative and was very friendly and I would highly recommend her as a vacation representative to anyone. I sincerely appreciate her knowledge and flexibility in being able to schedule my vacation. My tour ID was A101121818.

Despite three hang-ups and more than a 15 minute wait time, the representative was patient, professional and most helpful.

I prefer talking to people (e.g., CS) who have English as their native language, since I wear hearing aids, but I could understand Jenna very well. She explained the promotion, the timeshare required attendance, and the offered trips (even if we chose not to invest into a timeshare, plus the Disney or Universal tickets for 2. And the options as to where to stay. I selected the more expensive Courtyard by Marriott at $168 for the 5 days/4 nights. Jenna was even better than the maximum of 5 stars. Heck, if I had a business needing customer service, I would have offered her a job.

Alex have great service. We are excited to go to the Sphere in Las Vegas.

Alex was amazing and very accommodating and patient with me. I had no idea what dates I wanted and she helped me out tremendously. If only all customer service agents were as kind as her!

Did not speak to an individual, replied to text. Vacation is already booked.

Rubin was fantastic! I have been trying to get my issue resolved for about a month. I told him that I was very frustrated and I was going to try not to take it out on him. I was very calm and he stayed with me until the issue was resolved. He was very nice and professional. High five and praise! My other experiences weren’t that positive. He took the time and effort to understand my dilemma. He was empathetic and totally disarmed the situation. He was extremely polite I had a smile on my face when the call was finished.

Rubin was great

Odessa was very friendly and helpful. She answered any concerns we had. Great customer service.