We’ve shopped Vakkerlight for outdoor wall lights and indoor chandeliers with pendant lamps- with glass shades. All of which arrived in perfect condition. Yes shipping took a little extra time but I w... Voir plus
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For those trying to get a refund, it won't happen. Vakkerlight still owes me over $600. They are stealing. End of story. These polite replies are nonsense and must be AI generated.
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I wish I would have read other reviews. Like so many on here, I was fooled by the professional appearance of this company's website. I work in architecture, and will be warning clients, colleagues... Voir plus
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Light arrived almost 6 weeks after ordering. The suspension rod was not included and it is clearly shown on the installation instructions and one glass bulb was broken. After 16 emails the issues were... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Vakkerlight is a modern lighting destination offering curated collections of pendant lights, chandeliers, wall sconces, floor lamps, and outdoor fixtures for residential and commercial spaces. We believe lighting is more than illumination — it's the soul of a space. Every fixture in our collection is selected for its ability to transform a room, blending artisan craftsmanship with contemporary design sensibility. From hand-carved alabaster stone lamps to statement chandeliers and weather-resistant outdoor lighting, our range spans classic elegance to clean modern simplicity. With over 100,000 homes worldwide trusting Vakkerlight, we are committed to helping homeowners, interior designers, and architects find the perfect light for every vision. Our team offers personalized guidance, bespoke lighting consultations, and full 3D visualization support for custom projects. We stand behind every product with a one-year warranty, complimentary standard shipping, and a dedicated customer service team ready to help at every step. Light up your world — one room at a time.
Coordonnées de contact
1520 Caton center Dr. Suite L-M, 21227, Baltimore, Etats-Unis
- 800-715-2593
- info@vakkerlight.com
- vakkerlight.com
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319 avis
A répondu à 98 % de ses avis négatifs
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Les gens ont aussi consulté
Scam company
I ordered a light, they took my money and never sent anything. Their customer service was unreachable. I had to claim fraud on my credit card. BUYER BEWARE this has got to be a scam company.
22 octobre 2024
Avis spontané
Réponse : Vakkerlight
Dear Customer,
We are very sorry to hear about your experience and truly apologize for any frustration or inconvenience this has caused. We completely understand how upsetting it can be to place an order and not receive it as expected.
If you could kindly share your order number or any details related to your purchase, we would be happy to look into this for you and provide the tracking information.
Usually, we send a tracking number via email once an order is shipped to make sure our customers can follow their packages. If you did not receive this, we will make it a priority to check your order and get back to you with an update as soon as possible.
We sincerely appreciate your patience and the opportunity to make this right. Your trust is very important to us, and we want to ensure you are fully supported.
Warm regards,
Customer Service Team
Cheap garbage from China
Cheap garbage from China. Totally a scam site. I ordered blown glass wall lamps that took forever to get here with fake tracking information. When it finally came, the "glass" shades were cheap plastic that didn't look anything like glass and wasnt even see-through. I paid over a hundred dollars each and got something totally worthless and ugly. Can't return due to it coming from China.
11 octobre 2025
Avis spontané
Réponse : Vakkerlight
Dear Melissa,
Thank you for bringing your experience to our attention. I am the administrator here at Vakkerlight, and I sincerely regret that your purchase has led to such frustration. We take your feedback very seriously, especially your concerns about the product material and the claim of a scam. We want to address these points directly and transparently.
We are not a scam site. We are a dedicated retailer sourcing unique, designer-inspired lighting. We stand by our products and our commitment to customer satisfaction. We want to solve this for you immediately.
To conduct an immediate internal investigation and confirm the exact materials of the fixture you received, and to move forward with a suitable resolution (which could include a full refund or a replacement), we urgently need your order number.
Please reply to this message with your Order Number (or the name/email used for the purchase). Once we have this information, we can analyze the exact product you received and offer you a solution based on the actual situation, whether that is a material error or a logistics failure.
We assure you, the international origin of our items does not prevent a return or refund when an item is defective or incorrectly described. We will honor a clear path to resolution for you.
We look forward to hearing from you soon so we can correct this experience.
Sincerely,
Vakkerlight Administrator
This is a scam company. Do not buy!!!
The lamp took over the quoted 5-6 weeks to arrive. I paid the extra $10 dollars for the "Order Armor" which promised ease of refund and protection if the product was faulty. The lamp cost $145 dollars but upon unpacking, I found that it was a very very cheap, low quality lamp. The seams did not line up on the canvas lamp shade, the glue job was terrible, and the metal piece which attached to the wall had loose wiring. I love lamps and buy and rewire them all the time but in my experience, this was a shoddy product that would cost maybe 15-30 dollars in another store (Target, etc.). I immediately requested a return/refund from their info@vakkerlight customer email address. I'm now on my third email from them where they refuse to accept the return and they're offering me first 10%, then 20%, then 25% of my refund despite the fact that I purchased an Order Armor protection for an extra $10 dollars. I'm going to continue writing honest reviews of my terrible experience with this company on social media and other review sites because consumers should know what they're getting into.
5 octobre 2025
Avis spontané
Réponse : Vakkerlight
Dear Masha Ignatyeva,
Thank you for sharing your feedback. We are truly sorry to hear about your disappointing experience and the issues you encountered with your lamp.
To assist you properly, could you please provide your order number or any relevant purchase details? Our support team will carefully review your case and work with you to find a suitable resolution.
We would also like to clarify that returns to a U.S. address are supported. If you were previously informed otherwise, this may have been a misunderstanding, and we sincerely apologize for any confusion. Once we receive your order details, we will reassess your situation and offer an appropriate solution, which may include arranging a return to our U.S. warehouse.
Your feedback is important to us, and we are committed to resolving this matter to your satisfaction.
Kind regards,
Nicole Lee
Customer Support Team
I ordered a lamp based on photographs…
I ordered a lamp based on photographs and specifications on their website. After about two months of wait, I received a lamp that was a cheap version of their images and had defects. I immediately wanted a refund because it was not what I paid for and visually looked like a $50 lamp from Walmart. I finally got my money back only after spending months with Vakkerlight 'support' and my credit card company who issued the money knowing that I was duped. Afterwards, Vakkerlight harrassed me with requests to remove any negative reviews on-line, even contacting me at 2, 3 and 4 in the morning with photos of the support staff's supposed newborn infant to gain pity. It was indeed a pityful experience.
13 août 2025
Avis spontané
Réponse : Vakkerlight
Hi David Martinez,
This is Martin from Vakkerlight. I want to clarify a few points regarding your order and the concerns you raised.
Our records show that the product you received had no quality issues. As part of our negotiated solution, we issued a full refund, and we did not require you to return the product.
However, after receiving the refund, you requested additional compensation of $3,000, despite your original order totaling $1,000. We consider this request unjustified, and it is concerning that negative reviews were posted after receiving the refund.
We have acted in good faith throughout this process and are committed to resolving issues through constructive negotiation, not disputes or additional claims. If you have any factual losses or further information to provide, please share them so we can address them appropriately.
We hope to resolve this matter fairly and professionally and ask that further correspondence remain focused on facts and resolution.
Best regards,
Miya
Vakkerlight Team
Unable to return a chandelier that was never used or removed from its box
I purchased a chandelier for my kitchen, however, after the cabinets were installed, my contractor and I realized that the light is too large and cannot go in the location that I originally wanted to put it. It was never installed or taken out of the box. I want to return it, but they refuse to tell me the cost to return it. Instead they want to offer me 10% to keep it or find another light and pay for its shipping. So, options are buy their product and keep it regardless or give them more money for them to send you another of their products. Feels like a scam. I would avoid buying anything from this company.
1 octobre 2025
Avis spontané
Réponse : Vakkerlight
Dear Erica,
Thank you for sharing your feedback. We’re sorry to hear that your chandelier didn’t fit as planned.
We would like to clarify that we do support returns to our U.S. warehouse. If you prefer a full return rather than an exchange, you may send the unopened chandelier back to our U.S. address, and our team will process it accordingly.
If you’re interested in an exchange instead, we are happy to provide options to help you select a suitable replacement. Once you contact us with your order details, our support team will review your case and offer the most appropriate solution.
We appreciate your patience and the opportunity to assist you.
Kind regards,
Nicole Lee
Customer Support Team
Shady shady shady
Shady shady shady! Takes a month or more to ship from China. Their site says they will refund returns without hassle and yet refused to accept an unopened box (that was no longer needed because of how long it took to arrive) because "shipping costs back to China are too high" and instead offered to refund a certain amount, and then a slightly higher amount when we pointed out their return policy. Like, am I negotiating at a flea market? Something is not right with this place.
1 août 2025
Avis spontané
Réponse : Vakkerlight
Hi Cailin Goldberg-Meehan,
This is Martin from Vakkerlight. I wanted to follow up regarding your concerns.
We offer a partial refund as an alternative to returning the package, primarily to help you avoid the high costs of international shipping. Please note that this is a preliminary suggestion, not a final solution.
If you prefer a full refund, you are welcome to return the package to us, and we will process the refund upon receipt. Our goal is to resolve this matter through direct communication and negotiation to ensure a fair outcome for both parties.
Could you please provide any additional details or photos if needed? This will help us finalize the resolution quickly.
Best regards,
Martin
Vakkerlight Team
Cheap
I'm giving it two stars because I received both lights and they work. That's where their positives end. Don't waste your money and time on this company. The lamps are worth about 15% of their original price. It's a shame I didn't read the reviews before order.
30 septembre 2025
Avis spontané
Réponse : Vakkerlight
Dear Наталья Люпаева,
Thank you for sharing your feedback. We’re sorry to hear that you’re dissatisfied with your purchase.
To help us investigate and provide a suitable solution, could you please share your order number or any relevant purchase details? Once we receive this information, our support team will review your case and get back to you with appropriate options, including the possibility of a return and refund if applicable.
We appreciate your patience and the opportunity to make this right.
Kind regards,
Nicole Lee
Customer Support Team
Long wait and false advertising
Long wait and false advertising. Everything is shipped from China, expect a minimum of two months wait. The product description does not match the product, we bought a fan with dimming lights, the lights do not dim, and they won't issue a return label and told us we need to bare the cost of return shipping back to China.
After much back and forth, we finally agreed on them sending us replacement parts to make it dimmable, after waiting for another month. The replacement part is not compatible with the fan. I now have a non working fan after two months wait. Avoid this company at all cost
28 septembre 2025
Avis spontané
Réponse : Vakkerlight
Hi Wanting Zhou,
This is Martin from Vakkerlight. I wanted to follow up regarding your fan order and the concerns you raised.
We have already sent you a new light source and all necessary accessories as a replacement. According to our records, your issue has now been resolved.
We kindly ask that you update or edit your review to reflect the resolution of your issue. Accurate feedback helps other customers make informed decisions.
If you have any further questions or need additional assistance, please provide more information, and we’ll be happy to help.
Best regards,
Martin
Vakkerlight Team
I have been waiting two months for my…
I have been waiting two months for my two light fixtures. I have reached out several times to this company; they respond by saying that the lights have cleared customs and that they’ll be delivered soon/ I should wait another week. They are unable to tell me where the lights are or where customs is even located. They send screen shots of some fake tracking - clearly filled in randomly -that is in Chinese. The FedEx tracking number continues to have zero tracking information. A total scam; highly disappointed.
20 septembre 2025
Avis spontané
Réponse : Vakkerlight
Hi Presley Hamrick,
This is Martin from Vakkerlight. I’m very sorry for the delays you’ve experienced with your order.
Your order was temporarily delayed due to customs inspection, which is beyond our control. We understand your frustration and want to clarify that you requested a credit card chargeback, which has been approved, and the refund has been processed.
The good news is that your replacement order is on its way, and we have already instructed the courier to expedite delivery. The order should arrive shortly, and we appreciate your patience during this process.
We kindly ask that you consider updating your review once you receive the lights, as this helps other customers have an accurate understanding of our service.
If you have any questions or need further assistance, please provide more details, and we’ll be happy to help.
Best regards,
Martin
Vakkerlight Team
Poor Quality
Wall light received. Found material to be flimsy. Base was warped and did not sit flat on wall. I had to put a wedge at bottom to keep lamp from pulling away from wall. Customer service blamed me for installing it wrong to avoid letting me send back for full refund
Update 10/21/2025
Was told a new lamp that I chose as a replacement would be sent. As of today FedEx shows it has not been received after a label was printed 3 weeks ago. Not sure the shipment even exists
10/30/2025.
I received the replacement light, different model. The original was powered by a plug and switch. The replacement they finally sent has no plug or switch but appears to be made to direct wire. Useless! I didn’t think their service could get worse. I was wrong
14 septembre 2025
Avis spontané
Réponse : Vakkerlight
Hi Mark Scatamacchia,
We have reviewed your complaint and all updates regarding your wall light order. We want to sincerely apologize for the genuine failures in our service, and we also wish to clarify the details of your replacement.
First, we deeply apologize for the initial poor experience and the unacceptable delay in shipping your replacement. The 3-week gap between a label being printed and FedEx receiving the item is not our standard of service. We understand how frustrating this was, and we are sorry.
Regarding the replacement light you received on October 30th, we need to clarify the facts.
Your original lamp was a plug-in model. When you selected a different model as a replacement, our team discussed the new item's specifications with you.
Our records confirm that you specifically requested the hard-wired version of the new light.
To ensure 100% accuracy and your complete satisfaction before shipping, we took detailed photos of the hard-wired replacement light we had prepared for you.
These photos, which clearly showed the wiring, color, and details, were sent to you for final approval.
We only arranged the shipment after you personally confirmed that this hard-wired light was correct and that you were satisfied with it.
We shipped the exact item that you approved and are truly sorry that this item is no longer suitable for your needs.
Our primary goal is to solve this problem for you. Since you now require a plug-in version, we are happy to send you a new plug-and-cable kit . This kit will allow you to convert the hard-wired lamp into the plug-in style you need.
If you would like us to send this kit, please reply to us by email.
We hope this solution will finally resolve this matter for you.
Warm regards,
Miya
Customer Service Team
Order a chandelier that cost nearly…
Order a chandelier that cost nearly $8k. It arrived with deep scratches. Customer service suggested I wet sand it and offered a $100 credit. I've been asking for paperwork to return the fixture and been given the run around. AVOID THIS COMPANY!
18 août 2025
Avis spontané
Réponse : Vakkerlight
Dear Jake,
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience caused by the scratches on your chandelier.
Due to the high value and custom nature of these fixtures, our initial recommendation is to repair minor issues to avoid unnecessary delays and complications. However, if you prefer to return the chandelier, please contact our support team directly with your order details. We will work closely with you to review your case and discuss the most appropriate options for a return or exchange.
We appreciate your patience and the opportunity to resolve this matter to your satisfaction.
Kind regards,
Nicole Lee
Customer Support Team
Challenging and Chaotic Return Experience
Buyer beware, you will not be able to return a product or get a refund to your card. I ordered a ceiling light and a floor lamp from this company on July 31st and received them on September 10th. The floor lamp could not be assembled due to missing pieces shown in YouTube videos in the product listing. The lamp shade cannot be secured to the lamp base, it just dangles freely.
I reached out to customer service to see if the missing pieces could be sent. They confirmed the missing pieces, however I had stated the lamp was a little small for the space as well. The representative suggested I pick a new lamp and they would deduct the cost of the incomplete lamp from my order... I would just need to pay the price difference plus $230 shipping. I declined, and after 16 emails back and forth, and me showing the representative their own return policy from the website (because I shouldn't need to pay return shipping on a broken item), she changed tactics and responded saying there were no missing pieces at all! This is highly unethical behavior and not the "hassle free returns" advertised on the website. Do not gamble with this company.
Edit: After posting this review I was finally provided a return shipping address to return the lamp. I paid about $30 to ship it to the provided address in Texas. They issued a refund a few weeks later.
If Vakkerlight wishes to have better outcomes going forward they should be direct and forthcoming in providing their customers the address and information to complete a return. They should not spend weeks trying to convince customers not to return an item if requested. They should definitely NOT agree to replace broken/missing pieces and then decide the product is as the manufacturer intended.
14 septembre 2025
Avis spontané
Réponse : Vakkerlight
Dear Customer,
We sincerely apologize for any confusion this may have caused. Please rest assured that the light you received has no quality issues and all of the parts are included. In fact, the fixture you received is the upgraded version of this model.
We understand that the initial installation guide we sent contained errors, and we are very sorry for the inconvenience. However, in our previous email we already shared the correct installation instructions with you. We kindly ask that you follow those instructions when installing the fixture.
https://youtu.be/IyKBCfqSYOQ
As the product itself is complete and in good condition, if you still prefer to return it, the return shipping cost would need to be covered by you. Should you decide to proceed with a return and refund, we will provide you with the return address and will fully respect your choice.
If you experience any difficulties during the installation process, please don’t hesitate to contact us — we will be more than happy to assist.
Warm regards,
Tammy
Vakkerlight Team
AVOID THIS COMPANY
AVOID THIS COMPANY
The 6-8 week shipping took 10 weeks. I had to email them numerous times to get updates.
My "wooden blade" ceiling fan had cheap plastic blades. I had to email them the description from their own website to get them to correct it.
Products are incredibly cheap for the cost. I paid more than $275 for a ceiling fan.
The instructions are written horribly. Parts were not listed. Even the videos from you tube on their website aren't in line with the instructions.
Lesson learned. Go to home depot or lowes.
13 septembre 2025
Avis spontané
Réponse : Vakkerlight
Dear Joe,
Thank you for sharing your feedback. We’re sorry to hear about the frustration you experienced with your ceiling fan.
Regarding the fan blades, we typically use lightweight acrylic blades instead of real wood to prevent cracking during use. Please be assured that the product you received is consistent with its description.
If you would like to proceed with a return, please provide your order number so that we can supply our warehouse address. Our goal is to resolve this matter collaboratively and find a solution that works for you.
We appreciate your patience and the opportunity to assist.
Kind regards,
Nicole Lee
Customer Support Team
This company is a scam DO NOT BUY FROM THEM!!!
This company is a scam. DO NOT PURCHASE from them. They are not shipping from the US which they advertise on their website (they ship from china) returns are not hassle free. Nor do they let you return at all. My lights arrived damaged and a completely different color than what was on the site. I wrote an email less than 1 hour after the lights were delivered. The response from their customer service, was for me to use a razor blade to “scrape” the defect off, that they do not guarantee exact match to what’s advertised in terms of color or material, they told me to hang them anyway and since shipping back to china would be too expensive. then they refused to refund me. I had to work with my credit card company to reverse payment…I provided them with proof that this company is fraudulent. I have since been refunded, I reported them to the FTC. BEWAREEEE terrible company !!!!
2 septembre 2025
Avis spontané
Réponse : Vakkerlight
Dear MB,
Thank you for sharing your feedback. We’re very sorry to hear about your negative experience and the frustration it caused.
To help us investigate this matter internally and ensure it does not happen again, could you please provide your order number? Typically, customers purchase through credit card, and if a product is unsatisfactory, you are fully entitled to request a chargeback. We understand that you have already received a refund, but having your order details will allow us to review the situation thoroughly and take appropriate steps to prevent similar issues in the future.
We sincerely apologize for any inconvenience and appreciate your assistance in helping us improve our service.
Kind regards,
Nicole Lee
Customer Support Team
Please actually take a look at their 5…
Please actually take a look at their 5 star reviews. Many of them are identical and posted in a similar time frame. Pretty sure half of the good reviews are fake.
3 septembre 2025
Avis spontané
Réponse : Vakkerlight
Dear Danielle Frederick,
Thank you for your feedback. We take all customer comments seriously and appreciate your concerns.
To help us investigate further, could you please provide your order number? If you have not made any purchase, we kindly ask that assumptions about our reviews not be made. We do not pay for positive reviews, and our goal has always been to maintain transparency rather than post any fake reviews.
Providing your order details will allow us to check your experience and address any issues properly.
Kind regards,
Nicole Lee
Customer Support Team
Vakkerlight is the WORST company ever
Vakkerlight is the WORST company ever. This company provides cheaply made products with ugly soldering and cheaply made fittings and cheap looking finishes. They do this while charging a pretty high price. When I decided to return the product due to its low quality I have been given nothing but a complete runaround. They will not refund my money even after sending them multiple photos of the bad soldering and sagging arms due to cheap fittings. I would warn against ordering ANY product from this company.
3 septembre 2025
Avis spontané
Réponse : Vakkerlight
Dear Gretchen Wilson,
Thank you for sharing your feedback. We’re very sorry to hear about the issues you experienced with your order.
To assist you properly, could you please provide your order number or any relevant purchase details? Our support team will carefully review your case and work with you to find a suitable resolution.
We would also like to clarify that returns to a U.S. address are supported. If you were previously informed otherwise, this may have been a misunderstanding, and we sincerely apologize for any confusion. Once we receive your order details, we will reassess your situation and offer an appropriate solution, which may include arranging a return to our U.S. warehouse.
We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Nicole Lee
Customer Support Team
Total scam
Shipping took forever. Wrong item arrived. They refused to correct or refund the order. They suggested I sell the wrong item locally. Total scam and sham. I am out $400.
30 août 2025
Avis spontané
Réponse : Vakkerlight
Hi AE
This is Martin from Vakkerlight. I’m sorry for the confusion and frustration caused by your order.
It appears that there was a shipping mix-up caused by the courier, which resulted in you receiving another customer’s package while your order was sent to a different address. Please rest assured that we have been actively working to resolve this issue.
To help us finalize the resolution quickly, could you please confirm the item you received and provide any relevant photos? Once we have this information, we will ensure the correct product is delivered or a refund is issued as appropriate.
We are committed to resolving this matter through direct communication and negotiation and appreciate your patience.
Best regards,
Martin
Vakkerlight Team
Never ordering from here again and…
Never ordering from here again and neither should you! The lights are not as represented online. We received our light and not only is it the cheapest looking thing I’ve ever seen, but it’s rose gold vs yellow gold that was shown online. When I reached out to facilitate a return, I received no reply. I sent several email and even messaged them on their chat and received zero reply. Note sure if they’re a scam company or what but avoid at all costs!!
Per your request: order number V62809. I’ve emailed 3 times and messaged your “chat.”
UPDATE!!: this company has sent me pictures of the light installed somewhere on their end and has the nerve to tell me that it’s exactly as pictured and that I should spend my money to have it installed because it’s “beautiful when installed”and if I still don’t like it that I would have to pay for shipping back to CHINA!!!! So they want me to pay an electrician to install a light that is so cheap, ugly and not as pictured just so that I could see that it’s cheap, ugly and not as pictured. Then they want the customer to pay for shipping to china when it very clearly states they are headquartered in Baltimore, Maryland. They include in every email that they want the customer to be satisfied but I have never had such a difficult time returning something and been treated so poorly. It probably coats more to ship the piece of crap back than it did to purchase it! Never order from here!!! They lie lie lie.
27 août 2025
Avis spontané
Réponse : Vakkerlight
Hi Vanessa Poladian,
Thank you for reaching out. I’m sorry to hear that you've had difficulty getting in touch with us. I understand your concern and am here to help.
We’ve reviewed your order, and the product is exactly as pictured on our website. However, we understand that color descriptions can vary across different platforms. If you haven't already, I would recommend installing the light to see how it complements your space—it’s a beautiful design when fully set up.
That said, if you're still not satisfied and would prefer a return, we can certainly assist. If you'd like to proceed with the return, let me know, and I can provide you with the necessary shipping details.
We strive to respond promptly to all inquiries, and I apologize again for any delay in our communication.
Best regards,
Abby
Vakkerlight Team
Waited 7 weeks
Waited 7 weeks, product never showed.
While waiting those 7 weeks, I was the only one who initiated contacted. AWFUL experience. HORRIBLE customer service. Now I am waiting for a different lamp cuz the first one never made to me. I asked them to expedite shipping, since it's been 7 weeks of nothing, and they said if i want expedited shipping, i have to pay for it. SHOP ELSEWHERE... do yourself a favor. So Vakkerlight has asked me to update my review since they refunded my money (and they did). But I refuse to NOT express how AWFUL communication is with this company. And the only way that I found out about my product not arriving is because i was constantly reaching out. I stick with my statement.... Do yourself a favor.... and SHOP ELSEWHERE.
4 août 2025
Avis spontané
Réponse : Vakkerlight
Dear David T,
Thank you for your honest and detailed feedback. We have read your review thoroughly, and we want to offer our most sincere and unreserved apology for the unacceptable experience you had.
You are absolutely right. The lack of proactive communication from our team during the 7-week shipping delay was a significant failure on our part. You should not have had to be the one to constantly reach out for updates, and we are deeply sorry for the frustration and uncertainty this caused.
Furthermore, our refusal to cover the expedited shipping for a replacement, after such a long wait, was a serious customer service error. It was an unfair request, and we are using your experience as a critical training moment for our team to ensure we handle these situations with more care and fairness in the future.
While we understand that it does not erase the poor service you received, we have processed a full refund for your order.
Your feedback has highlighted significant flaws in our communication and problem-resolution processes. We are taking it very seriously as we work to improve our systems so that future customers do not have the same experience. We are truly sorry that we let you down.
Best regards,
Miya
Vakkerlight Team.
Not as pictured
Not as pictured. I wrote this review and they won't publish it. I even gave it 3 stars. I included photos, which have now been stolen and added to their product page.
I ordered the L 23.6" x H 13.8" fixture. They don't actually have that one pictured in the gallery. When you click on the size it takes you to the size up from that in the photo gallery. The fixture I received doesn't have gingko leaves that flow side to side. One half turns in on itself leaving the bright lamps totally exposed with no good flow of porcelain leaves. The lamps sent with the fixture were absolutely huge in comparison to what they show on the page as well. Luckily I had some small lamps in my home that work for now. The directions were also for a different fixture style (not B) and not very informative. If you want the look, pay more for the larger one even if you think the 24x13 is a good size for your space. It'll look funky, otherwise.
The photo for the smallest light on the website is MY photo I added to my review, they have stolen it. Customer service finally got back to me saying sorry and we removed the photo. False. They Photoshopped it. Deleted my review. It also arrived damaged. I sent that information and a photo then they asked for a photo to show damage that I already sent. Terrible customer service. Seems like a complete scam. I want my money back.
24 août 2025
Avis spontané
Réponse : Vakkerlight
Hi Megan Schwartz,
We only updated your photo in our SKU to help future customers understand the correct scale of this product. We did not intend to take or use your photo without credit. After reviewing your communication, we have decided to remove this photo from our site.
For any future use of customer-provided photos, we will always reach out in advance and follow your guidance.
Thank you for your patience and understanding.
Best regards,
Miya
Vakkerlight Team
L’expérience Trustpilot
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