Valor76 Avis 5

Réponse de Valor76

24 févr. 2026

Hi Josephine,

We are truly sorry to hear that you were disappointed with your flag.

For transparency to anyone reading this, the flag in question was purchased in June 2025 and had been displayed outdoors continuously for approximately seven months before we were contacted. Outdoor flags are directly exposed to sun, wind, rain, humidity, and mounting tension, all of which significantly affect fading and grommet wear over time. In high-sun or high-wind environments, deterioration can occur more quickly.

Our policy covers manufacturing defects reported within a reasonable timeframe after delivery. Because this flag had been in extended outdoor use for several months, we were not able to classify the issue as a production defect. That said, we did offer a goodwill discount toward a replacement as a courtesy.

We never tell customers to “pound sand,” and we do care deeply about feedback. We responded multiple times, explained our policy clearly, and documented the concerns regarding fading and grommet durability with our production team for internal review.

We understand that not every resolution will feel satisfactory, but we remain committed to being consistent, transparent, and fair to all customers. If you would like to revisit this matter, our team remains open to reviewing it again.

Respectfully,
Valor76

Réponse de Valor76

24 févr. 2026

Hi Roadkill,

We’re genuinely sorry to hear that you were disappointed with your purchase.

We take quality concerns seriously, and we would welcome the opportunity to review your specific order. Our apparel materials and production methods are clearly listed on each product page, and many of our items use performance-blend fabrics designed for durability and print clarity. We understand that fabric preference can vary, especially between traditional cotton and performance materials.

Regarding shipping, production and fulfillment times are also transparently stated at checkout. While some items may require extended production time depending on customization, we do not hide processing timelines.

For clarification about origin: Valor76 is a US veteran-focused brand. We operate under a made-to-order print on demand model. We partner with multiple production facilities, both in the US and internationally, depending on product type. For our T-shirts specifically, production is currently handled through US-based facilities.

Because this review does not include an order number, we are unable to look into the matter directly. If you would be willing to contact us at support@valor76.com with your order details and photos, we would be happy to review the issue and determine an appropriate resolution.

We stand behind our products and are always open to constructive dialogue.

Respectfully,
Valor76

Réponse de Valor76

24 févr. 2026

Dear E Gman,

Thank you for sharing your feedback. We’re truly sorry to hear that the product did not meet your expectations. We understand how disappointing that can be.

If you are experiencing any issues with quality or if the item does not match what you expected, we would genuinely appreciate the opportunity to review it and assist you properly.

Please contact our support team directly at support@valor76.com with your order number and clear photos of the item received. Our team will carefully review your case and work toward a fair resolution.

We take all feedback seriously and remain committed to supporting our customers.

Respectfully,
Valor76

Réponse de Valor76

5 août 2025

Hi Kathy,

We sincerely apologize for the initial mistake. As soon as the issue was confirmed, we processed your replacement immediately. Please note that our items are made-to-order, so production and shipping require some time. According to the tracking information, the replacement was successfully delivered on June 17th. We've truly done our best to support you throughout the process, and we hope the final resolution met your expectations. If you feel satisfied with the outcome, we would greatly appreciate it if you’d consider updating or removing your review. Thank you again for giving us the opportunity to make things right.

Warm regards,
Valor76

Réponse de Valor76

6 août 2025

Hi Adam,

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the sizing didn’t meet your expectations. As a made-to-order brand, we take sizing accuracy seriously and follow industry-standard methods to confirm garment measurements. When discrepancies are reported, we always ask for specific photos to verify whether an item falls outside our stated sizing tolerance (0.5–1 inch), as clearly mentioned on our website.

In this case, our team reviewed the photos you initially sent and kindly requested a standard remeasurement (from armpit seam to armpit seam) to ensure fairness and accuracy before issuing a replacement. However, we have not received any follow-up measurements from you since then.

Please rest assured that we are fully committed to resolving the issue and will gladly proceed with a replacement if the provided information confirms a production error. We truly regret if this process felt frustrating, but our goal is always to support our customers to the best of our ability.

While our products are proudly designed in the U.S., we work with global fulfillment partners to ensure high-quality production and reliable delivery. We appreciate your feedback and will use it to continue improving.

Warm regards,
Customer Support Team
Valor76