Messages support today and told them i accidentally tore a page (1-2 inch tare) and I was nervous about having to pay for that damage. Customer support was so kind and helped me with the issue and sai... Voir plus
L'entreprise a répondu
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My order was stated as having damage. The book was in great condition. They will probably still sell and collect a payment. They are not a reputable company and I would discourage doing business... Voir plus
***WARNING SCAM*SCAM*SCAM STAY AWAY*** I sent this company three textbooks which they said were valued at around $50. In addition to wrapping them in several layers of cling wrap to ensure they would... Voir plus
L'entreprise a répondu
My sellback was declined despite the fact the textbook was only used once. They claimed “Cover Damage, Moisture Damage, Page Damage” none of which is correct or true. When I received it back the retur... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Valore.com is one of the largest online textbook marketplaces, helping students save money by connecting them with the best deals from independent sellers and rental providers.
Coordonnées de contact
7200 I-30, 72209, Little Rock, Etats-Unis
- 18888256731
- customerservice@valore.com
- valore.com
2,5
Bas
161 avis
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great Company!
Messages support today and told them i accidentally tore a page (1-2 inch tare) and I was nervous about having to pay for that damage. Customer support was so kind and helped me with the issue and said that I was fine and it was no worries about it! They also helped me with other issues as well. The book that I had received from them also came in great condition. No complaints on my side!
13 avril 2026
Avis spontané
Réponse : Valore
Thanks for the feedback, James!
My order was stated as having damage
My order was stated as having damage. The book was in great condition. They will probably still sell and collect a payment. They are not a reputable company and I would discourage doing business with them as they defraud the public and obtain books.
1 avril 2026
Avis spontané
SCAM
I returned a textbook over a month ago and received confirmation that it was received, yet I still have not received my $161.99 refund. Multiple emails and phone calls have gone unanswered.
Poor communication and failure to timely issue refunds raise serious concerns about this company’s reliability. I expected better customer service and accountability.
23 janvier 2026
Avis spontané
My selling order got canceled
My selling order got canceled due to timing. I received a notice and was told to contact customer service with questions.
1. The customer service email listed in their email is invalid
2. I filled out a form for customer service and never heard back
3. I called customer service, received a voicemail, and then never heard back
All I want is to see if my items can be requoted rather than cancelled but no one will return my call to help me with that. Their books may be fine, but customer service has avoided me for over a week.
11 février 2026
Avis spontané
Réponse : Valore
Thank you for your review, and I’m sorry for the delay you experienced in receiving a response.
After reviewing your order, it was canceled because the books were received outside of our 7-day shipping window, as it appears UPS did not receive them until day 17.
I’m glad to see that Krystin was able to connect with you, help place a new order, and that your final payment was issued on February 24th. We appreciate your patience while this was resolved and your feedback as we continue working to improve our response times.
If there’s anything else we can assist with, please don’t hesitate to reach out.
Best customer service ever
Jawuan Litzsey is amazing. He helped me figure out how to find the access codes for my classes, as well as troubleshoot problems with using those codes.
27 janvier 2026
Avis spontané
Réponse : Valore
We agree, Jawuan is amazing! Thanks for taking the time to share your experience.
Valore was horrible, would never use again
Valore was horrible. I had to return a book and contacted customer service to figure out what I needed to do. Customer service was not honest about the process. They violated their online policy and returning the book cost me twice as much as keeping it would have. I followed all the guidelines for a return and still had to pay additional out of pocket fees. I also emailed customer service after returning the book asking why I wasn't getting the refund the website said I would, and they refused to answer my question.
19 janvier 2026
Avis spontané
Deceptive Payment Practices
I have used Valore to sell old textbooks twice. The first time, I was mailed a check for the quoted amount. The second time, without publicizing any change, they removed the check payout option and instead replaced it with a third party vendor who charges fees for ACH/Venmo transfers. To avoid fees, you have to get your money back in the form of a gift card, which is inconvenient and should be much more clearly publicized as a change in policy. I asked for them instead to mail back my books, and they refused to do so. Be warned that in order to get the money they quote you straight into your bank account, you will have to pay a 6% fee. Your only other option is to accept a gift card, which is fine for some customers, but should be made clear given the change in policy.
24 janvier 2026
Avis spontané
Réponse : Valore
Hi Hadia, thank you for taking the time to share this feedback. I'm sorry for the frustration this caused and appreciate you raising these concerns.
We did change our Sell Back payment methods for orders placed on or after November 1, 2025. Checks were frequently delayed or lost in transit, so we transitioned to digital payouts to provide faster delivery and more options. Through our payment processor, Tremendous, we are now able to offer Direct Deposit (ACH), Cash App, PayPal, Venmo, prepaid debit cards, and a variety of gift cards.
Details about payment options and the updated process are outlined on our website, including our Sell Back Policy (https://www.valore.com/pages/sellback-policies), Selling Books FAQs (https://www.valore.com/pages/selling-books-faqs), and How to Claim Your Sell Back Payment (https://www.valore.com/pages/how-to-claim-your-sell-back-payment)
Thank you for sharing your experience.
***WARNING SCAM*SCAM*SCAM STAY ASAY***
***WARNING SCAM*SCAM*SCAM STAY AWAY***
I sent this company three textbooks which they said were valued at around $50. In addition to wrapping them in several layers of cling wrap to ensure they would arrive safely, I also used packing material to make sure they wouldn't be damaged by being jostled during the shipping process. I signed up to be texted payment but never heard anything. Lo and behold, when I checked my email, I had received several emails stating that none of the books were suitable for return for water damage. BS!!! This company is a SCAM!
26 novembre 2025
Avis spontané
Réponse : Valore
Hi Candace,
Our warehouse was able to double check the items from your sell back order, and they were able to confirm that all three had Heavy Damage.
While we expect books we buy through our sell back offering to have some wear, they do need to meet certain criteria to be useful to the next user. We encourage all customers to review their books before sending them in, and have provided an outline of what we look for here: https://www.valore.com/pages/sell-back-condition-guide
If I could give them zero stars I…
If I could give them zero stars I would. Ordered books on one order and got charged a delivery charge twice. Management then would not refund one delivery charge because THEIR system messed up. DO NOT ORDER FROM HERE.
8 janvier 2026
Avis spontané
Réponse : Valore
Hi Harry,
We're truly sorry for the frustration this experience caused. We completely understand how disappointing it is to see an unexpected charge and then feel like it wasn’t resolved quickly.
While we haven’t been able to reproduce this issue within our checkout process, we recognize that this should not have delayed addressing your concern.
A refund has been issued for the second shipping fee you were charged. We hope you’ll consider giving us another chance and allow us to provide the experience you originally expected.
Valore received two of my textbooks and…
Valore received two textbooks for my daughter and said both had water damage. She missed their email and they recycled the books. The books did not have water damage when they left my hands. She just lost out on almost $70, which she really needed as a struggling college student. We won't be using them ever again.
29 novembre 2025
Avis spontané
Réponse : Valore
Hi Carla,
I was unable to locate any sell back orders placed recently with your last name. The only history of communications I found with you was surrounding the late return of two rental textbooks due to inclement weather in your area, and we waived any late fees as a courtesy.
If you have a sell back order that you would like us to look into, please reach out to us at customerservice@valore.com. Our team would be happy to look into it for you.
Please Do Not Rent or Buy books from…
Please Do Not Rent or Buy books from this place, it is a complete scam and they waste your money. You have to pay them to return your books back plus they don’t give you any information on tracking or delivery!!!
12 décembre 2025
Avis spontané
Réponse : Valore
Valore offers free standard shipping for purchases and rentals of physical books that exceed a minimum value. All rentals include free return shipping at the end of the rental period, with labels becoming available as the date approaches.
Tracking for new orders becomes available once the Seller has shipped the item, at which point an email is sent to the customer with the tracking information provided.
Returns for discretionary reasons are allowed, however in these instances the return shipping is the responsibility of the customer. Our full return policies can be found here: https://www.valore.com/pages/return-policies
Don’t waste your time, they’re gonna steal your book
This company will reject every book you try to sell and then charge you to ship it back.
18 décembre 2025
Avis spontané
Réponse : Valore
We're sorry you didn't have a more positive experience.
While used books are not expected to be in "like-new" condition, they do need to meet certain criteria to be useful to the next user. We encourage all customers to review their books before sending them in, and have provided an outline of what we look for here: https://www.valore.com/pages/sell-back-condition-guide
Rented a college book for a fair price
Ordered a book for my daughter's class. They mailed it and then I shipped it back. She used it for one semester and it cost about $20-25. Would use again.
16 décembre 2025
Avis spontané
Réponse : Valore
Thanks for being a customer!
SCAM
SCAM - extra fees and charges don't give them your CC they'll charge you after returns even when the book is pristine. Contacting customer service about it was a disappointing experience - they blamed me for a return date on thanksgiving.
5 décembre 2025
Avis spontané
Réponse : Valore
We’re sorry to hear that the rental period did not meet your expectations, and we understand how frustrating it can be when course timelines change or additional weeks are needed.
We reviewed the order and confirmed that no additional fees were charged. On the day the order was placed Valore offered two rental terms for the book, a 90 day rental with a return date of November 27th, and a Semester length rental with a return date of December 15th. Both return dates were clearly displayed immediately below the rental price. The shorter rental was selected during the order process, which set the due date accordingly.
We aim to present all rental terms and pricing clearly so customers can choose the option that best fits their needs. We regret that this experience felt unclear and appreciate the feedback, as it helps us continue improving how we present rental options.
Return Nightmare
You have to be 100% sure you are taking the class because to return the books back is a nightmare. You cannot just return it at your own time because Valore has “windows” for you to return and its an incredible inconvenience if you don’t have the time. I bought 2 used books in September for my classes and turns out we didn’t need them so I decided to return them. I had to wait until October to get the shipping label because they don’t generate them at any time. I am out of $60 and I had the books already for 3 months still in the box untouched and unused. If you don’t have the time or patience to return the books you don’t need, be prepared to wait. Mark it in your calendar! Don’t get burned like me. I hate that Chegg partnered with Valore.
14 septembre 2025
Avis spontané
Horrible Sellback Experience
My sellback was declined despite the fact the textbook was only used once. They claimed “Cover Damage, Moisture Damage, Page Damage” none of which is correct or true. When I received it back the return sheet simply stated “missing pages.” Upon further inspection the “missing pages” were reference pages that were meant to be removed, and were never in the book when I first bought it. The packing job on the return shipping is what I would describe as haphazard at best. Extremely disappointing experience. It seems they won’t take anything that’s not in virtually new condition. Beware of this company.
23 octobre 2025
Avis spontané
Réponse : Valore
Thank you for taking the time to share your feedback. We’re very sorry to hear about your recent experience and appreciate the opportunity to address your concerns.
Our team evaluates every book carefully based on specific buyback condition standards to ensure fairness and consistency. We understand how frustrating it can be to have an item declined, especially when you believe it met the required criteria. The note about “missing pages” indicates that our inspection team identified portions of the book that were absent at the time of review.
We also apologize if the return packaging did not meet your expectations, your feedback helps us improve this process.
The website states they will send you a…
The website states they will send you a check first class mail when you sell them your books! It’s been over two weeks and I haven’t gotten paid! This had been an awful experience! They continue to give me the run around! Do not use this website!
15 octobre 2025
Avis spontané
Réponse : Valore
Hi Eduardo,
We sincerely apologize for the delay and the frustration this situation has caused. Due to an unexpected technical issue, your payment was processed later than anticipated. However, we want to assure you that your check has now been issued and is currently in transit via first-class mail.
We understand how important timely payments are and regret that this experience did not meet your expectations. We’re actively improving our systems to prevent delays like this from happening again.
Thank you for your patience and understanding.
Best regards,
Try to prevent you from returning item The website tricks you and makes it…
The website tricks you and makes it incredibly hard to access your order and tricky to return. I spent an hour navigating their sneaky site before I found my return label they want to screw students and charge you. Be mindful and don't let them fool you. The return button is hidden under a banner once you get to your order number
11 octobre 2025
Avis spontané
Réponse : Valore
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and appreciate the opportunity to clarify.
Our goal is to make the return process as straightforward as possible, and we regret that it was not intuitive in your case. For clarity, our return instructions are available on our website under the “Return Rentals” section. Once logged into your account and viewing your order, you can access the return label by selecting the Purple “Return Rental” tab.
We never intend to mislead or inconvenience our customers—especially students—and we appreciate your feedback, which helps us improve. If you need further assistance, our customer support team is always happy to help walk you through the process directly.
Thank you again for your input.
Valore was great
Valore was great. I purchased multiple textbooks that I subsequently no longer needed, their customer service specialist (Erin) was very responsive and helpful in making sure I received my return.
5 septembre 2025
Avis spontané
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