Valuebasket Avis 74

Worse Site for returns, they do not care. I send a faulty Turtlebeach headset back to them and they wanted me to pay for shipping it back and for repairs that costed the price of a new headset. Was only 2months old.

After ringing them up complaining multiple times they eventually sent me it back. Funny thing was it was not repaired and still in the same condition.

Don't bother buying from this site, you will not get any help if the product is under warranty they don't care about returns.

niets van kopen. Ik heb het geluk gehad dat ik mijn geld terug heb gekregen maar dat duurde weken. Je bestelt iets maar zal het nooit ontvangen. Dus als ik iemand kan waarschuwen: koop liever iets duurder van een betrouwbare site dan van Valuebasket...
Als je wel al iets hebt gekocht: je bank kan helaas niets doen (leuke privacy regels he). Enige oplossing is een politie aangifte doen en dat aan hen mededelen...en dan hopen dat ze het terugstorten.

Salve a tutti, oggi per l'ennesima volta volevo sollecitare il processo di rimborso che va avanti da più di 2 mesi per un ordine PAGATO ANTICIPATAMENTE DI 415 Euro ed effettuato a Marzo 2016, oggi leggo di fallimento.... qualcuno con un pò più di esperienza in campo legale potrebbe gentilmente darmi qualche delucudazione in più sul da farsi?
Grazie anticipatamente, Davide Ci.

Purchased a phone from them not even a year ago which unfortunately faulted due to a boot loading issue. Sent back over a month ago for repairs/warranty and am told every time I ask that it still hasn't turned up yet. All I want is to have a working phone back or a refund, but seeing all these other reviews makes me think I won't be getting my phone back.

Steer clear!

NIET bestellen hier! Ik word al vanaf april 2016 aan het lijntje gehouden met een bestelling van een telefoon!
Omdat ik deze nog steeds niet had ontvangen en ze mij ook geen datum konden geven per wanneer ik hem wel zou kunnen ontvangen toch helaas moeten kiezen voor optie geld terug. MAAR! Vanaf 8 juni zou ik einde van de week begin volgende week mijn geld retour ontvangen op mijn rekening! We hebben het over 599,99 EUR vandaag 28 juli 2016!!! Na veel beloftes dat het binnenkort op mijn rekening zou gestort worden helaas nog steeds niets ontvangen…...
Ook al eerder deze review geplaatst bij Trustpilot.com maar de review wordt weggehaald met reden Valuebasket.com (heb besteld bij ValueBasket.nl) heeft deze bestelling gerapporteerd omdat het in strijd is met Trustpilot richtlijnen. We zijn op dit moment de beoordeling aan het evalueren in overeenstemming met ons rapporteer proces.
Ik heb al mijn bewijsmateriaal gestuurd en stop pas met dit niet meer te plaatsen tot ik mijn geld retour heb ontvangen! Mijn review is GEEN leugen! En door hem steeds te verwijderen niet eerlijk naar toekomstige klanten. Eerlijkheid duurt het langst!
Door slechte beoordelingen steeds weg te halen krijgt klant geen eerlijk beeld van dit bedrijf! Als goed bedrijf heb je hier geen last van als je de afspraken wel nakomt. En anders is het domweg moedwillig geld pikken!

Ordered a computer, said 4 available. Paid via bank transfer. Few days later found all the bad reviews. Contacted the company approx 2 weeks later to find out the status of my computer. Seems the oversold (if they ever had) the computer I ordered. Told me on back order, waited 2 weeks more contacted them and told they were in the process of getting a computer. After a few days of haggling with them for a solution I asked for my money back. At this point I have been waiting over a month. So I waited another week for my refund ... contacted the NSW Australia Fair Trade to help me get my money back on the 2nd week. Now it is getting onto 3 weeks of no refund and 8 weeks of dealing with this company. And I see that I can no longer access the company via the Website and I still have not received my $2469,00 AU back.

Ordered a dji Phantom4 drone that was in stock on their .com.au website
late June, I looked at the website details like delivery's details and got sucked in by the SA std land line phone number.

after the 2-4 working day time line from the website I called them to see if it was shipped but got a funny feeling on the phone, then I did some googling and found all these very bad reviews here.

So i cancelled the item, after numerous phone calls and emails after their window for refunds, I am no closer to getting my money back over $2000!
They say same same thing on The phone and the emails that pretty much cut and paste responses!

On Thursday I'm taking a legal action and I've communicated to them but They don't care! Hopefully see people said these reviews before spending any money on there site..

Ordered a phone on June 18. After close to a month of it not being shipped I cancelled the order and requested a full refund. Was told the refund would take a total of 4-7 to process on their end and a further 5 days to appear in my account. The refund process began on July 5.

It is now July 26 and they still have my money. I gave them a final deadline of July 22 to give me my money back, and they've seemingly ignored it.

The only way I think I can get my money back at this point would be to report ValueBasket to Fair Trade QLD, the ACCC and NSW Police (as their office is registered in Melbourne) so that they may begin a fraud investigation, as well as filing a charge back request with my bank.

Keep you ininformed during delivery and genuine product

Een Iphone bestelt op deze site, zou binnen 3 dagen geleverd worden, bleek na veel mailen niet leverbaar. Stond wel nog steeds als leverbaar op de site! Ik werd aan het lijntje gehouden. Uiteindelijk bestelling geannuleerd. Al met al had Valuebasket een bedrag van enkele honderden euros 4 weken in hun bezit, geld dat ik moeizaam terug kreeg. Ben niet te spreken over deze gang van zaken, ik bestel er nooit meer iets. Dezelfde telefoon elders besteld, de dag erna in huis, zo moet het.

Extremely quick delivery and the product was very good at a very competitive price. I read some negative views after purchasing the drone but the delivery arrived much earlier than expected. On my experience, I would recommend this company to anyone.

Vanwege de lage prijs bestelde ik bij Valuebasket een Phantom 3 Advanced. Deze werd niet geleverd en na het verstrijken van de verwachte levertijd heb ik gevraagd waar mijn bestelling bleef. Er werd verteld dat ik nog even moest wachten. Uiteindelijk heb ik de bestelling geannuleerd en kreeg ik bericht dat het bedrag met uiterlijk 14 werkdagen op mijn rekening zou worden teruggestort. Ook dat heb ik afgewacht maar op maandag 4 juli verstreek ook die termijn en ben ik mijn geld nog steeds kwijt. Sindsdien wordt geen enkele mail meer beantwoordt en lijkt Valuebasket onbereikbaar.

#UPDATE 20-7
Op de mail die ik al naar Valuebasket zelf had gestuurd kreeg ik alsnog het volgende antwoord:

'Dank voor uw bericht.
Wij hebben de terugbetaling nu in behandeling op onze financiele administratie. Wees gerust, ik kan u verzekeren dat u uw geld terug zult ontvangen op uw rekening.

Uw geduld wordt zeer op prijs gesteld.'

Beste Valuebasket-medewerker, ik ervaar dit meer als: Uw geduld wordt op de proef gesteld!
Er wordt geen enkele indicatie gegeven van de termijn waarop ik het door mij betaalde bedrag op mijn rekening terug kan verwachten.
Ik ben best bereid het aantal sterren bij te stellen als dit alsnog gebeurt en de daad vervolgens ook bij het woord wordt gevoegd. Maar dat is uiteraard jullie eigen verantwoordelijkheid.
Wordt ongetwijfeld vervolgd...

Very quick delivery

Kept informed of order and delivery status by email including courier tracking info.

I purchased a Phantom 4 From Value Basket for £1065 5-8 days for Delivery I made the mistake of just using price to guide my purchase how wrong was I
after 2 weeks my item has not been dispatched they send out the same old email to make you think theyare genuine they are not!!
Today i cancelled my order and passed it to my bank to sort out
Value Basket you are a scam company

Dear Valuebasket CEO, Please advise when my order number 568377 - 1053177 for Surface Book i7 will be shipped? I have been waiting since May 16 i.e. for more than 35 days. I confess that I did not do homework before placing the order. I saw in the website that goods are available in the stock, and that it is an Australian registered company based in Adelaide, so I placed the order in good faith. I have raised more than 6 tickets to help desk, and called 5 times, but yet no sign of commitment from the company to give a definitive date for shipping to me. Is there a definite shipment date for my order please? Please let me know when my computer will be delivered. If you don't have it in stock why you have taken the order? Why you misled me by your false stock showing in your website. I sent a screen shot of your stock. If you have so much of a backlog of orders, why you have not stopped yet taking the orders? Why you are still showing, you have this computer in stock? Please respond ASAP?

=============================
25 June 16-Update

Thanks to trustpilot website for publishing my review. Within 24 hours of publishing this posting, I received an email from Valuebasket about my shipment and finally I received my surface book computer.
I am happy that after waiting for 35 days since my order, finally I received my item.

However, I'll NOT recommend anyone to go through the pain of waiting and living in the tension of loosing the money, as valuebasket is hopeless in managing their customer expectations and through misleading ad and false stock information, they tempt buyers into placing their orders but cant meet their own commitment.

In nowhere, I have been told that I'll have to wait 35 days to get my item. After 31days of waiting, I was desperate to find out about the company, what I found made me worried more. I found in the whirlpool forum that Valuebasket has been doing this kind of dirty tactics with their customers (i.e. back log delay due large orders) since 2012.

So it's a bad company to trust. I am lucky that I have received my computer and did not loose the money. In the last 4 weeks, I saw more than 20 customers cancelled their orders. So I was also thinking cancel it, but thanks to trustpilot website for your help. ValueBasket responded to my query.

It's also a shame that they use Toll Couriers, their support is lousy in the regional area that I live.

Emailed links to the delivery status don't work.

I'd read some negative reviews regarding shipping times but ordered anyway as the deal was very good. My camera arrived in 6 days, I was pretty stoked.

Quick delivery and item founded as described

Posted quickly, great price - nothing to fault :)