Valyōu Furniture Avis 

This is a scam company. I ordered chairs on November 15th, 2024 with a guaranteed delivery date of January 17th, 2024. On January 17th I checked the "tracking" information and saw the chairs were "still in production". After I proactively reached out to the company they said it would be months before the chairs would arrive at their warehouse and then they would still need to go through the shipping process. I asked for a refund, as I am not interested in continuing to wait for months for chairs that are obviously not going to arrive, and they said the best they could do was a 50% refund. Do not buy anything from this company.

The whole experience has been awful. I ordered two sets, and one set was supposed to ship right away and get delivered within 10 business days. That was the end of October. Still waiting for that piece now middle of December. The second set was custom so I understood it would take longer looking at the tracker it is still being built, and the original deliver date was supposed to be December 13th. They completely mislead the customer by giving them false expectations. When you inquire after you've purchased customer service is minimal or refer you to the shipping company. They were super helpful when inquiring about a purchase and then goes downhill after they take your money. I ended up canceling the second set based on my first set not arriving as expected since it gave me insight how they conduct their business and treat their customers. AND with their cancellation policy I had to eat 50% of the cost of the second furniture set. Seems really silly since I have not received anything and still being built. AWFUL company. They said they could give me the 50% in cancellation credits to their furniture, I said no thanks. I hope my first set arrives by January. Even if the furniture arrives and is high quality, at this point I would not recommend this company.

Ordered Charm2 bed in September. Delivered mid October with damaged part. Still waiting for replacement.
Their customer service sucks. Responses are contradictory and they lie a lot.

One of the worst experiences in my life. Would definitely recommend to avoid this company.

Everything went wrong with my experience with this company. Charm 2.0 bed arrived at least 2 months past the stated delivery date. However, customer service was helpful and responsive throughout this time.

Then, within a year of owning the bed, it broke. The support leg system holding the weight from the middle joist was a design flaw. It was clearly a design flaw given that when I attempted to have this issue resolved through their warranty vendor, they were unable to replace the part because those parts no longer exist. Since we bought the bed, it was redesigned, I’m assuming to fix this issue.

I went back and forth with the warranty vendor multiple times to get this resolved. In the end, they said I was out of luck and offered a $75 gift card for a bed that is now broken that I originally paid ~$1000 for.

There are more frustrating details I could share, but I think this review should serve its purpose. Valyou Furniture in my experience, is not a reputable company and should be avoided.

My last hope at this point is that a company agent reaches out to fix this issue. Otherwise, this feels criminal to have a knowingly flawed product and not be willing to make things right with your customers.

Horrible company! It’s a bait and switch. I’m still waiting on my couch. They over promise and under deliver. They will tell you it will be 4 weeks but it’s going. Their new date arrival date is 3 months now. 6 weeks. Still nothing. They gave me the option of a different couch so I can get it sooner. I don’t want it. I’m so upset I chose this company. No discount just to get it sooner too. Horrible. Who promises 4 weeks to be instead 14 weeks! Now I don’t want the couch. If I ever get it I’ll look at it hate it now. The trouble it caused me. I can’t believe they wouldn’t offer a discount for their mistakes and make you take one you didn’t want in the first place!!!

Maintained communication throughout and my bed arrived in 2 business days - Thank you

BUYER BEWARE!!! They do not uphold the standards that are described on their pieces. I ordered a set of chairs that had arrived NOT as described and their customer service people basically told me tough, deal with it. Really really really disappointing.

The delivery driver was very nice and helpful. Everything went extremely smooth.

The delivery driver was very kind and helpful. Made great conversation. Everything went extremely smooth.

Easy,Fast,Painless delivery process! Great communication highly recommend.

My couch arrived in excellent condition. Both Cameron and Gilbert were great and helped bring the boxes inside! Greatly appreciated their hard work!

The 5 star is for delivery. Gentleman went above and beyond to help with the couch that was delivered not as described on website. BUT Valyou has corrected the issue and will deliver replacement.

Every time I shop with you guys is a blessing! So affordable and so easy! Can’t wait to come back and finish up my place!

Shoutout the delivery guys Cameron & Gilbert always good people.

I have had nothing but issues with this company! From the moment I ordered and there was no tracking link provided for over 2 weeks and the delivery process was outsourced to another company who couldn't help me, to the unsuccessful warranty claim I just tried to submit 3 months after having the couch delivered.

The arm has come away from the base, it is wobbly and sharp under there so much so that I cut my hand on it...and they have told me that "it seems like this may be due to accidental damage caused during normal use, which unfortunately isn’t covered by the warranty."

So I'm now left with a couch with a broken arm, cushions that are pilling and over $800 down.

Thanks for nothing! Don't purchase from this company.

Delivery drivers were super helpful and friendly!

Took some time for my order to ship, but it still arrived earlier than expected. 5/5 would recommend.

Anthony delivered our furniture with care. We had very good experience with him last December when he delivered a king size bed to upstairs bedroom. He is very professional and helpful!!!

Excited to receive furniture from VALYOU. The delivery was expedited perfectly. There was great communication and they let me know in ample time when they would arrive. We have stairs and Cameron and Gilbert did an exceptional job. Thank you for your professionalism.

The worst customer experience I’ve ever had—and I’ve spent two hours on hold with my student loan servicer. What could be worse than that? How about paying upfront for a bed frame that’s advertised as “Ready to Ship” and then waiting 143+ days for it to actually ship? They’ll spam you with marketing emails, but if you try to contact a real person about the order you placed months ago, good luck. I had to send multiple emails and DMs just to get a response. Even then, I was told my order was being “prioritized,” but months went by. When they missed the second delivery date (and I had to reach out for an update again), I got the same “prioritized” excuse. Each time I managed to get a response, they assured me the wait would be worth it.

Well, the bed frame finally arrived. I’d assumed the long wait was because the bed frames were being made to order in Hawaii or possibly a mainland location. After all, their website claims they handle everything: "Creating, manufacturing, and delivering. No middle men here." But when the package arrived, it was clear the frame had been manufactured in Malaysia. That’s what pushed me to write this review. You can’t claim to eliminate the middleman when you’re actually the middleman. The frame was made by exploited labor in Malaysia, shipped by UPS, and—considering Japanese joinery has existed for centuries—you didn’t even design it yourselves. You’re misleading your customers.

Maybe their in-store experience is better, but if you're thinking about ordering a Japanese joinery bed, just get the Thuma. If the price difference is an issue, put the money you would’ve spent on Valyou in a high-yield savings account and wait six months before buying the Thuma. Or better yet, pick up woodworking and make your own.

My couch arrived in great condition. Both Cameron and Gilbert were great and helped bring the boxes inside

This company is horrible. I bought a table. It’s delivered, open the boxes to find that it’s severely damaged. Scratched table top. Two of three legs crack where they are stable enough to stand. See pics. I complain to have a replacement processed, and they say it’s obsolete and I got the last one. Really? What luck. After back and forth for weeks, they finally give me a refund, but get this, it doesn’t include shipping or tax. They made hundreds off me for what looks to be a used table. Horrible. Stay clear of these scammers. I will never buy from them again, EVER. I’ll stick with Amazon. At least they have good customer service.