Valyōu Furniture Avis 

782
•
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

⭐⭐⭐⭐⭐ The Absolute Ultimate Cloud Couch! I am completely in love with my Feathers Sectional. The seat comfort is out of this world—it has the perfect, deep, sink-in cloud feeling while still holding... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’ve been using this feather sofa for a year now, and I’m still very happy with it. It’s comfortable, looks great, and is really easy to clean, which is especially important for a family with kids!... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

“I was sent two sofas in the wrong fabric, through no fault of my own. Because of Valyou’s mistake, I paid $1,300 to have the sofas picked up from the port, assembled, later disassembled, and prepared... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I am a repeat customer with Valyou Furniture. I just bought my second Charm bed. I knew exactly what I was getting, the color, the quality, etc and I was not disappointed. Price is right, quality... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de meubles
  2. aussi dans
  3. Magasin de design et de décor intérieur

Écrit par l'entreprise

We all love great furniture. The kind that catches your eye in catalogs, and makes million-dollar listings look the part. The thing is when it comes to getting your hands on this kind of furniture – the kind everyone loves to live with – you realize your local shop doesn’t stock it, it’s way overpriced, and takes 3 months to arrive. We started Valyōu to turn this all around. How? By making furniture that’s as inspired as it is cost-effective. We take cues from the latest trends and leading designers, partner with the most premium brands, and hire the most skilled furniture makers. The result? Quality furniture at really fair prices. It doesn’t sound too crazy from where we’re sitting.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

782 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

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4,1

Tous les avis

(782)

41 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Shipment was fast and delivery was…

Shipment was fast and delivery was actually A day Before the actual delivery date. I was looking at some of the negative reviews and someone stated that the couch makes a noise which it does, but it’s not really bothersome. I’m hoping as we sit on it often the noise will go away. The material is really soft compared to the last couch that we had And I love the color, the three feather pillows.

24 juillet 2024
Avis spontané
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Réponse de Valyōu Furniture

Thanks for the review! Glad to hear your shipment arrived early and you're loving the couch. Hope the noise settles down soon. Enjoy those feather pillows!

Noté 5 sur 5 étoiles

Awesome delivery! Would definitely buy again

Cameron and Scott were so great! They communicated with me every step of the way in route to the delivery and handled my furniture with care. I appreciate their work ethic.

23 juillet 2024
Avis spontané
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Réponse de Valyōu Furniture

We're thrilled to hear they communicated well and handled your furniture with care. Appreciate the kind words about their work ethic!

Noté 5 sur 5 étoiles

Professional efficient and prompt…

Professional efficient and prompt delivery and customer service and delivery!

23 juillet 2024
Avis spontané
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Réponse de Valyōu Furniture

Thanks for the great review! We're glad you found our delivery and customer service professional and efficient.

Noté 5 sur 5 étoiles

Amazing from all aspects

Amazing from all aspects. The feathers couch is comfortable right out of the box. Highly recommend if you’re debating whether or not to make the purchase.

20 juillet 2024
Avis spontané
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Réponse de Valyōu Furniture

So glad to hear the couch ticks all the boxes for you! Comfort and great customer service are what we aim for. Thanks for the awesome review!

Noté 5 sur 5 étoiles

Great quality of products

Great quality of products! Showroom was excellent and the customer service was exceptional!

1 juin 2024
Avis spontané
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Réponse de Valyōu Furniture

Thanks a bunch for the awesome feedback!

Noté 1 sur 5 étoiles

This company is a SCAM

This company is a SCAM! Their description of the couch I ordered was a lie. I ordered the couch but the delivery date kept changing. When the couch finally arrived it looked nothing like the one displayed on the website. They claimed that they made changes to the couch around the time I ordered but failed to mention it. I did not like the couch when it arrived so I sent it back to get a refund. It’s been over a year and I still have not received my refund. They give me the run around, they promise they’ll send a check in the mail, they don’t give out dates, they won’t refund my card. They don’t call, text or email back. Speaking to managers and tagging owners of this so called business is a waste. They should not be allowed to be in business. SCAM!

12 décembre 2023
Avis spontané
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Réponse de Valyōu Furniture

We are sorry to hear about your experience, Patrice. This is never the experience we want you to have. According to our records, your inquiry was received outside of business hours. Upon checking, one of our agents sent an SMS today requesting additional information so we can further assist you.

We value your feedback and will use this experience to improve our company

Noté 1 sur 5 étoiles

Cheap product very uncomfortable

Re writing my review and it was not a threat I’m doing my job as a customer who spent 2000 dollars and is not happy so it’s my right to write reviews as it’s your right if you were in my shoes. Now since it was flagged the couch make noise everyone you sit on it and it is uncomfortable
It’s a scam cheaply made stay away save you and your family 2000

They sat they are trying to help by giving me a return and charging me 100’s of dollars for shipping I consider this couch cheaply made and the company does not do customers service by not letting them know the couch makes noise every time you sit on it and you move around on it

12 juin 2024
Avis spontané
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Réponse de Valyōu Furniture

We are not surprised by your review since you have threatened to use public platforms to voice your concerns.

While we understand your dissatisfaction with the product, we are unsure how we can assist if you refuse our suggestions and don't comply with the guidelines set to process your return request.

We hope this platform is used to promote constructive criticism and help build businesses for everyone's benefit. Let us keep it factual, professional, and, most importantly, fair.

Noté 1 sur 5 étoiles

DON NOT ORDER FROM VALYOU

DON NOT ORDER FROM VALYOU! This company has the worst customer service and will keep your money but will take FOREVER to deliver your product. Unless you are picking it up yourself and can verify that it is in stock, I would stay VERY far away!

17 juin 2024
Avis spontané
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Réponse de Valyōu Furniture

We regret that there has been a delay in your order, Christopher. Orders on the waiting list do carry a higher risk of delay as we await stock to arrive in our warehouse.

According to our records, despite the delays, we shipped your orders as soon as we had them available and at no additional charge to you.

Your pending item is currently with the carrier. They attempted delivery on June 14th, but it was unsuccessful for reasons we're still investigating. We are working with the carrier to get the details and ensure re-delivery at no extra cost to you.

We understand how frustrating this can be and appreciate your patience. We hope this platform can also be used to provide constructive criticism and help improve our services for the benefit of all our customers.

Noté 1 sur 5 étoiles

They lie about pre orders

I ordered a recliner in March and it said May 1st delivery. Then they said June 1st, now they are saying “when you placed the order it said August 1st, which is a straight lie. I also bought their Feathers couch last year, very crappy couch. Less than a year later and it already needs to be replaced. Don’t shop here

10 juin 2024
Avis spontané
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Réponse de Valyōu Furniture

We are sorry to hear that the Feathers Sectional did not meet your expectations, Alan. This feedback is surprising, as we pride ourselves on delivering high-quality furniture that has garnered a community of loyal customers. We have not received any prior communication from you regarding issues with your furniture, but we are here to assist you further if needed.

Regarding your recliner, when the order was placed in March, the item was on a waiting list with an estimated delivery date of May 1st. Unfortunately, there has been an unexpected delay beyond our control. We always strive to provide clear and understandable policies to help our customers make informed decisions, including giving you the option to decide based on your needs in such situations.

According to our records, our team has reached out to you regarding your request to cancel the order. Kindly respond to them so we can assist you further.

Noté 5 sur 5 étoiles

Feather Sectional sofa

I am very pleased with my feather sofa and the smooth transaction with Valyou Furniture. The staff are very nice and knowledgeable. My sofa was delivered on time as scheduled and customer service was very prompt to make sure that everything was delivered safely.
All my worries disappeared. I highly recommend Valyou Furniture for their professionalism.

31 mai 2024
Avis spontané
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Réponse de Valyōu Furniture

Your recommendation is well appreciated, Lailani! Thank you for the trust.

Noté 5 sur 5 étoiles

High quality sofa

I ordered a sofa from Valyou Furniture and it came in high quality. Their customer service is really responsive and very fast as well.

29 mai 2024
Avis spontané
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Réponse de Valyōu Furniture

Thank you for your 5-star review, Jin. Your satisfaction is our top priority.

Noté 5 sur 5 étoiles

Love this place super cute furniture…

Love this place super cute furniture and the quality is exceptional , the delivery was on time and the workers were very nice and respectful of my property, customer service from the company was amazing shout out to COY for helping me get my dream couch

23 mai 2024
Avis spontané
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Réponse de Valyōu Furniture

Mahalo for your love and support, Kimani!

Noté 1 sur 5 étoiles

Do not trust this company

Do not trust this company. I'll start by saying the furniture is decent for the price. My issue is not with the quality of goods. It's with the lack of integrity of the staff. I was lied to multiple times. I placed the order in December. Months in advance i told them I had all my family coming to stay at the end of April and needed my 2 queen bed frames in time. They strung me along offering discounts to keep my order. Eventually I tried to cancel my order given the delivery date had moved month after month and kept slipping. They told me not to worry - they'd arrive in time for my families visit. I checked in a few days before and eventually someone told me they have never had any clue when these were coming back in stock. They flat out lied the entire time knowing that my family were not going to have beds to sleep in when I could have looked elsewhere if they had just told me.

To make things worse, the 5% discounts they offered as a 'make good' were meaningless. The price had gone down over $100 for each of the beds i purchased since i placed the order anyway.

Don't waste your time with Valyou. They don't deserve your business.

30 avril 2024
Avis spontané
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Réponse de Valyōu Furniture

We apologize for any inconvenience you've experienced. We've been looking to identify an order linked to your review, but unfortunately, we couldn't locate any relevant details. Please reach out to us directly so we can provide the necessary support you need.

Noté 5 sur 5 étoiles

Beautiful couch!

Received my couch a couple days ago. Looks so good. Set up was easy and the couch is super light, which is Very nice, especially when you have to move your couch around. I highly recommend you go in the store and check out what you want. Delivery Was fast and easy and they even gave you updates along the way. Check them out!

20 mai 2024
Avis spontané
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Réponse de Valyōu Furniture

They are the best, Andrew! We thank you for your efforts in sharing your wonderful experience.

Noté 5 sur 5 étoiles

Just got my bed frame and I really like…

Just got my bed frame and I really like it!
They have clean designs , fast delivery & informative customer service.
Will buy from them again soon!

18 mai 2024
Avis spontané
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Réponse de Valyōu Furniture

We look forward to a lasting business with you, Leo. Thank you!

Noté 5 sur 5 étoiles

Sofa Worth the Wait

It took a long time to get my furniture but Valyou was responsive and worked with me to get my sofa delivered! It’s super easy to clean and very comfortable.

1 août 2023
Avis spontané
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Réponse de Valyōu Furniture

Your patience is well appreciated, Jie. We are glad that you love it. It's worth the wait!

Noté 5 sur 5 étoiles

Amazing high end furniture store at…

Amazing high end furniture store at high end prices! I have bought 2 sofas from them now for both of my properties and me and my family love them! They also have convenient delivery service!

30 avril 2024
Avis spontané
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Réponse de Valyōu Furniture

This is music to our ears, Dev! Thank you for being a valued customer.

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