Hi Marita,
We’re truly sorry to hear that you’re unhappy with the result, but we’d like to clarify a few important details.
Prior to cleaning your trainers, we took detailed photos—shared with you—clearly showing that the discolouration in the air bubbles was already present when the shoes arrived at our store. This is a well-documented issue with translucent soles, especially on certain models where ageing and oxidation naturally cause yellowing or browning over time.
At no point did we use inappropriate methods for the material, and we’ve been transparent throughout the process. We’ve explained the natural wear that occurs on these types of soles, especially with age, exposure, and general use.
We also want to acknowledge your frustration when you expect one outcome and get another, it can feel personal. But we’ve done everything to show that the condition of the air bubbles was pre-existing and not a result of our service.
Lastly, while you mentioned a large following, we believe honest resolution should never be influenced by social leverage. We’re here to serve our community with integrity, not to be intimidated by online pressure. We always welcome fair feedback but it should be accurate.
We’re still happy to speak directly if you’d like to resolve this further.
—Vamp Sneaker Cleaning
Image 1
https://drive.google.com/file/d/1cmxrLmnKUFwd0FYknPGgOHjrztQvAZ9t/view?usp=drive_link
Image 2
https://drive.google.com/file/d/12EL93QKMXXMxtchSPlAwAMLZ-czsMq7i/view?usp=sharing
Image 3
https://drive.google.com/file/d/1R1mC-112eHFrbADtWt9UW2whH4t9rle8/view?usp=sharing